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Jet2.com flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Jet2.com flight delayed or cancelled, or were you denied boarding? Jet2.com is a UK airline: UK261 covers its flights departing the UK and its flights into the UK, and EU Regulation 261/2004 its flights departing the EU. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Jet2.com flights departing the EU you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. A British airline: its flights departing the EU are covered by EU261, flights departing British airports by UK261 (same amounts in pounds).

IATA code
LS
Headquarters
Leeds
Hub
Manchester, Leeds Bradford, Birmingham, London Stansted
Type
Low-cost
EU261 scope
flights departing the EU

Jet2.com flight delay: when is compensation due?

If your Jet2.com flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Jet2.com routes: Manchester–Palma de Mallorca, Leeds Bradford–Alicante, Birmingham–Tenerife, Manchester–Budapest.

Jet2.com flight cancellation: what are you entitled to?

If your flight is cancelled, Jet2.com must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Jet2.com flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Jet2.com flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was Jet2.com in the UK in 2025?

Jet2.com operated 122,895 flights at UK airports in 2025. 0.58% were 3 hours or more late and 0.18% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
122,895

2025, at UK airports

On time (≤ 15 min late)
67.4%

close to the UK average (72.7%)

3 hours or more late
0.58%

1 in 172 flights · close to the UK average

Cancelled
0.18%

224 flights · better than the UK average

Average delay
18.3 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

UK airportFlightsOn time3 h+ lateCancelled
Manchester23,29851.7%0.80%0.15%
Birmingham15,84961.1%0.49%0.20%
London Stansted15,05372.4%0.58%0.07%
Leeds Bradford14,19873.1%0.66%0.42%
Newcastle8,97875.7%0.33%0.22%
East Midlands8,68075.9%0.45%0.08%
Glasgow8,35577.8%0.51%0.16%
Bristol7,61161.1%0.37%0.04%
Edinburgh7,08769.6%0.54%0.21%
Liverpool John Lennon4,85480.9%0.47%0.35%

What to know when claiming from Jet2.com

  • Jet2 is not in a CAA-approved alternative dispute resolution (ADR) scheme: it is not on the CAA's AviationADR or CEDR lists. If you disagree with its answer, Jet2's own claims page refers you to the CAA's Passenger Advice and Complaints Team (PACT) – or, for flights departing Spain, to the Spanish authority AESA.
  • Claim on Jet2's online EU261 form (no login; up to 7 other passengers on the same booking) and claim directly first – Jet2 asks you to allow it time to respond before engaging anyone else, and says it aims to contact you within 28 days.

About Jet2.com

Jet2.com is the third-largest airline in the United Kingdom and the country's largest tour operator (Jet2holidays). From its UK bases it flies to holiday and city-break destinations across Europe.

Jet2 handles compensation claims through its own online form and a dedicated EU261 team (PO Box 284, Leeds); it says it aims to contact claimants within 28 days.

How to claim directly from Jet2.com

  • Official online form: jet2.com
  • Postal address: Jet2.com, EU261 Team, PO Box 284, Leeds LS11 1GE, United Kingdom
  • Jet2 asks you to use the online form (no login; up to 7 other passengers on the same booking) and to claim directly before engaging anyone else; it aims to contact you within 28 days. Jet2 is not on the CAA’s ADR list: if you disagree with the outcome it refers you to the CAA’s PACT (or, for flights departing Spain, to the Spanish authority AESA).
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Jet2.com flight was at least 3 hours late?

Yes, if the flight departed from an EU airport and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Jet2.com?

Directly through the airline's customer service form (https://www.jet2.com/delays-and-disruptions), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Jet2.com flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Jet2.com offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Jet2.com name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Jet2.com – official claim / complaints page – Jet2.com
  2. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  3. Regulation (EC) No 261/2004 – EUR-Lex
  4. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.