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AJet flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your AJet flight delayed or cancelled, or were you denied boarding? AJet is not an EU or UK airline, so EU261 and UK261 apply only to its flights departing the EU or the UK. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On AJet flights departing the EU you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. A Turkish airline: UK261 covers its flights departing UK airports (London Stansted–Istanbul) and EU261 its flights departing EU airports. The return flight from Istanbul is not covered by UK261 or EU261, but is covered by the Turkish SHY-Yolcu regulation.

IATA code
VF
Headquarters
Istanbul
Hub
Istanbul Sabiha Gökçen (SAW), Ankara Esenboğa (ESB), Antalya (AYT)
Type
Low-cost
EU261 scope
flights departing the EU

AJet flight delay: when is compensation due?

If your AJet flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical AJet routes: London Stansted–Istanbul Sabiha Gökçen.

AJet flight cancellation: what are you entitled to?

If your flight is cancelled, AJet must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a AJet flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your AJet flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was AJet in the UK in 2025?

AJet operated 2,148 flights at UK airports in 2025. 0.05% were 3 hours or more late and 0.23% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
2,148

2025, at UK airports

On time (≤ 15 min late)
70.3%

close to the UK average (72.7%)

3 hours or more late
0.05%

1 in 2,000 flights · better than the UK average

Cancelled
0.23%

5 flights · better than the UK average

Average delay
14.0 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

What to know when claiming from AJet

  • AJet's claim form is called the ‘Notification Form’ and is in the ‘Passenger Rights’ section of ajet.com; you can also write to AJet's head office in Istanbul.
  • Flights sold by Turkish Airlines may be operated by AJet: if your boarding pass says AJet, AJet is the operating carrier responsible for compensation.
  • AJet is not in a CAA-approved ADR scheme. For flights from Stansted, unresolved complaints can go to the CAA's PACT.

About AJet

AJet is the low-cost airline of Turkish Airlines. It started in 2008 as AnadoluJet, a Turkish Airlines brand; in 2023 Turkish Airlines set it up as a separate company, AJet Hava Taşımacılığı A.Ş., which received its own air operator certificate in January 2024 and adopted the AJet name on 1 April 2024. It flies Airbus A320-family and Boeing 737 aircraft from Istanbul Sabiha Gökçen, Ankara and Antalya.

In the UK, AJet flies from London Stansted to Istanbul Sabiha Gökçen. The CAA's 2025 figures record 2,148 AJet flights at Stansted: only one of them arrived 3 hours or more late (0.05%) and 0.23% were cancelled.

Because AJet is licensed in Turkey, only the outbound direction is protected by UK261. Stansted–Istanbul is about 2,500 km, so a delay of 3 hours or more on arrival in Istanbul gives £350 per passenger.

How to claim directly from AJet

  • Postal address: AJet, Yeşilköy Mah. Havaalanı Cad. THY B Blok Sitesi İdari Bina No: 3/1, Bakırköy / İstanbul, Turkey
  • The form is called ‘Notification Form’ in the ‘Passenger Rights’ section of ajet.com. Not in a CAA-listed UK ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my AJet flight was at least 3 hours late?

Yes, if the flight departed from an EU airport and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to AJet?

Directly through the airline's customer service form (https://ajet.com), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a AJet flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

AJet offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The AJet name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  2. Regulation (EC) No 261/2004 – EUR-Lex
  3. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.