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Air Dolomiti flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Air Dolomiti flight delayed or cancelled, or were you denied boarding? Air Dolomiti is licensed in the EU, so EU Regulation 261/2004 applies to all its flights. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Air Dolomiti flights on every route you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. You can usually claim for flights up to 3 years back.

IATA code
EN
Headquarters
Dossobuono di Villafranca (Verona)
Hub
Munich (MUC), Frankfurt (FRA); focus cities Verona and Florence
Type
Regional
EU261 scope
all flights

Air Dolomiti flight delay: when is compensation due?

If your Air Dolomiti flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Air Dolomiti routes: London City–Frankfurt, Birmingham–Frankfurt, Munich and Frankfurt–Italian cities.

Air Dolomiti flight cancellation: what are you entitled to?

If your flight is cancelled, Air Dolomiti must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Air Dolomiti flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Air Dolomiti flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was Air Dolomiti in the UK in 2025?

Air Dolomiti operated 1,676 flights at UK airports in 2025. 0.00% were 3 hours or more late and 2.27% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
1,676

2025, at UK airports

On time (≤ 15 min late)
73.2%

close to the UK average (72.7%)

3 hours or more late
0.00%

none flights · better than the UK average

Cancelled
2.27%

39 flights · worse than the UK average

Average delay
12.2 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

What to know when claiming from Air Dolomiti

  • Air Dolomiti has a dedicated EU261 ‘Flight irregularity’ form on its Customer Relations EU page – for compensation after a long delay, cancellation or denied boarding, and for expenses. Claims companies and insurers must use a separate third-party form.
  • Air Dolomiti says it is a member of the German conciliation body söp (Schlichtung Reise & Verkehr). In Italy, an attempt at settlement through the transport regulator's ConciliaWeb platform has been required before going to court since 28 February 2023.
  • London City–Frankfurt is about 620 km: £220 from London or €250 from Frankfurt for a delay of 3 hours or more on arrival.
  • Air Dolomiti is not in a CAA-approved UK ADR scheme; for flights from the UK, unresolved complaints can go to the CAA's PACT.

About Air Dolomiti

Air Dolomiti S.p.A. was founded on 30 December 1989 and began flying in 1991. Lufthansa bought a stake in 1999 and has owned all of it since July 2003. Based near Verona, it flies regional routes for the Lufthansa Group from Munich and Frankfurt, especially to Italy, with an all-Embraer fleet (E190 and E195) whose aircraft are named after Italian operas.

Most passengers book an Air Dolomiti flight with a Lufthansa (LH) flight number. In the UK it is a London City operator: in the CAA's 2025 figures it flew 1,676 flights at UK airports, 1,528 of them on London City–Frankfurt. None arrived 3 hours or more late, but 2.27% were cancelled.

Air Dolomiti is an Italian airline, so EU261 covers every flight it operates. If your ‘LH’ flight was operated by Air Dolomiti, the compensation claim goes to Air Dolomiti as the operating carrier.

How to claim directly from Air Dolomiti

  • Official online form: airdolomiti.eu
  • E-mail: customer-service@airdolomiti.it
  • Postal address: Air Dolomiti S.p.A., Via Paolo Bembo 70, 37062 Dossobuono di Villafranca (VR), Italy
  • Customer Relations EU page with a dedicated EU261 ‘Flight irregularity’ form (compensation and expenses); claims agencies, agents and insurers must use the separate third-party form. You get an automatic reply with a file number. Air Dolomiti says it is a member of the German conciliation body söp; in Italy a ConciliaWeb settlement attempt is required before court. Not in a CAA-listed UK ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Air Dolomiti flight was at least 3 hours late?

Yes, if the flight departed from anywhere (it is an EU airline) and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Air Dolomiti?

Directly through the airline's customer service form (https://www.airdolomiti.eu/support-and-contacts/customer-relations-eu), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Air Dolomiti flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Air Dolomiti offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Air Dolomiti name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Air Dolomiti – official claim / complaints page – Air Dolomiti
  2. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  3. Regulation (EC) No 261/2004 – EUR-Lex
  4. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.