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Widerøe flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Widerøe flight delayed or cancelled, or were you denied boarding? Widerøe is a Norwegian (EEA) airline, so EU Regulation 261/2004 applies to all its flights. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Widerøe flights on every route you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. You can usually claim for flights up to 3 years back.

IATA code
WF
Headquarters
Bodø
Hub
Bergen, Bodø, Oslo, Sandefjord-Torp, Tromsø
Type
Regional
EU261 scope
all flights

Widerøe flight delay: when is compensation due?

If your Widerøe flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Widerøe routes: Aberdeen–Bergen, Aberdeen–Stavanger.

Widerøe flight cancellation: what are you entitled to?

If your flight is cancelled, Widerøe must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Widerøe flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Widerøe flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was Widerøe in the UK in 2025?

Widerøe operated 2,143 flights at UK airports in 2025. 0.00% were 3 hours or more late and 3.73% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
2,143

2025, at UK airports

On time (≤ 15 min late)
88.6%

better than the UK average (72.7%)

3 hours or more late
0.00%

none flights · better than the UK average

Cancelled
3.73%

83 flights · worse than the UK average

Average delay
4.4 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

What to know when claiming from Widerøe

  • Widerøe's help centre asks you to submit claims for expenses or compensation through its digital flight-claim form on wideroe.no, and urges passengers to claim directly rather than through companies that ‘usually charge a commission fee of up to 50%’.
  • Aberdeen–Bergen and Aberdeen–Stavanger are around 500–550 km, so a cancellation at short notice or a delay of 3 hours or more on arrival gives £220 from Aberdeen or €250 from Norway.
  • Weather in northern Norway and the North Sea is a common reason for cancellations. Severe weather is an extraordinary circumstance, but only for the flight it actually affected – crew or aircraft problems are not.
  • Widerøe is not in a CAA-approved ADR scheme. For flights from Aberdeen, unresolved complaints can go to the CAA's PACT.

About Widerøe

Widerøe's Flyveselskap was founded on 19 February 1934 and is the largest regional airline in the Nordic countries, with more than 400 daily departures. About half of its network consists of subsidised public-service routes linking small communities along the Norwegian coast. Norwegian Air Shuttle has owned Widerøe since January 2024.

The fleet is mainly De Havilland Dash 8 turboprops; in 2018 Widerøe received its first jets, Embraer E190-E2s. In the UK it serves Aberdeen, with flights to Bergen and Stavanger – 2,143 flights at UK airports in the CAA's 2025 figures. None of them arrived 3 hours or more late, but 3.73% were cancelled – more than three times the UK average of 1.04%.

Widerøe is a Norwegian (EEA) airline, so EU261 applies to every flight it operates – including flights from Bergen or Stavanger to Aberdeen and its domestic network in Norway.

How to claim directly from Widerøe

  • Official online form: wideroe.no
  • Widerøe’s help-centre articles on delayed and cancelled flights send claims for compensation and expenses to this digital flight-claim form and ask you to claim directly rather than through third parties. Attach itemised receipts. Not in a CAA-listed UK ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Widerøe flight was at least 3 hours late?

Yes, if the flight departed from anywhere (it is an EU airline) and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Widerøe?

Directly through the airline's customer service form (https://wideroe.no/en/help-and-contact/flight-claim), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Widerøe flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Widerøe offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Widerøe name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Widerøe – official claim / complaints page – Widerøe
  2. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  3. Regulation (EC) No 261/2004 – EUR-Lex
  4. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.