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ANA (All Nippon Airways) flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your ANA (All Nippon Airways) flight delayed or cancelled, or were you denied boarding? ANA (All Nippon Airways) is not an EU or UK airline, so EU261 and UK261 apply only to its flights departing the EU or the UK. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On ANA (All Nippon Airways) flights departing the EU you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. A Japanese airline: UK261 covers its flights departing UK airports (Heathrow–Tokyo) and EU261 its flights departing EU airports (e.g. Frankfurt or Paris to Tokyo). Flights from Japan to the UK or EU are not covered by either.

IATA code
NH
Headquarters
Tokyo (Minato)
Hub
Tokyo Haneda (HND), Tokyo Narita (NRT)
Type
Full-service
EU261 scope
flights departing the EU

ANA (All Nippon Airways) flight delay: when is compensation due?

If your ANA (All Nippon Airways) flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical ANA (All Nippon Airways) routes: London Heathrow–Tokyo Haneda, Frankfurt–Tokyo, Munich–Tokyo, Paris CDG–Tokyo, Vienna–Tokyo, Brussels–Tokyo.

ANA (All Nippon Airways) flight cancellation: what are you entitled to?

If your flight is cancelled, ANA (All Nippon Airways) must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a ANA (All Nippon Airways) flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your ANA (All Nippon Airways) flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

What to know when claiming from ANA (All Nippon Airways)

  • Claim through the customer-support pages on ANA's website (ana.co.jp). We could not open ANA's pages when we checked on 10 November 2026, so we do not link a specific form.
  • ANA is not in a CAA-approved ADR scheme. For flights from the UK, unresolved complaints can go to the CAA's PACT.

About ANA (All Nippon Airways)

All Nippon Airways was founded on 27 December 1952 as Japan Helicopter and Aeroplane Transports and is owned by ANA Holdings and based in Tokyo, with hubs at Haneda and Narita. It started scheduled international flights in 1986 and has flown to London since 1989. It has been a member of Star Alliance since October 1999.

ANA was the launch customer for the Boeing 787 Dreamliner, flying the first revenue flight on 26 October 2011, and operates three Airbus A380s in its ‘Flying Honu’ livery. In Europe it serves London Heathrow, Frankfurt, Munich, Paris, Vienna, Brussels, Milan, Stockholm and Istanbul.

London–Tokyo is about 9,600 km, so a flight from the UK that arrives 4 hours or more late gives £520 per passenger (£260 for 3–4 hours). As ANA is not a UK or EU airline, the return flight from Tokyo is not covered.

How to claim directly from ANA (All Nippon Airways)

  • ana.co.jp did not load for our check on 10 Nov 2026, so we do not link a form. Not in a CAA-listed UK ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my ANA (All Nippon Airways) flight was at least 3 hours late?

Yes, if the flight departed from an EU airport and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to ANA (All Nippon Airways)?

Directly through the airline's customer service form (https://www.ana.co.jp), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a ANA (All Nippon Airways) flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

ANA (All Nippon Airways) offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The ANA (All Nippon Airways) name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Regulation (EC) No 261/2004 – EUR-Lex
  2. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.