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Air Europa flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Air Europa flight delayed or cancelled, or were you denied boarding? Air Europa is licensed in the EU, so EU Regulation 261/2004 applies to all its flights. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Air Europa flights on every route you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. You can usually claim for flights up to 3 years back.

IATA code
UX
Headquarters
Llucmajor (Mallorca)
Hub
Madrid-Barajas (MAD); focus cities Palma de Mallorca and Tenerife North
Type
Full-service
EU261 scope
all flights

Air Europa flight delay: when is compensation due?

If your Air Europa flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Air Europa routes: London Gatwick–Madrid, Madrid–Paris, Madrid–Amsterdam, Madrid–Rome, Madrid–Buenos Aires, Madrid–Bogotá.

Air Europa flight cancellation: what are you entitled to?

If your flight is cancelled, Air Europa must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Air Europa flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Air Europa flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was Air Europa in the UK in 2025?

Air Europa operated 1,462 flights at UK airports in 2025. 0.14% were 3 hours or more late and 0.07% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
1,462

2025, at UK airports

On time (≤ 15 min late)
79.8%

close to the UK average (72.7%)

3 hours or more late
0.14%

1 in 714 flights · better than the UK average

Cancelled
0.07%

1 flights · better than the UK average

Average delay
10.2 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

What to know when claiming from Air Europa

  • Claim through Air Europa's online claims form in its customer-service ‘Complaints and compliments’ section (customerservice.aireuropa.com). Have your booking reference, ticket number and boarding passes ready.
  • London Gatwick–Madrid is about 1,200 km, so a delay of 3 hours or more on arrival gives £220 from the UK (UK261) or €250 from Madrid (EU261).
  • Air Europa is not in a CAA-approved ADR scheme. For a flight from the UK, unresolved complaints can go to the CAA's Passenger Advice and Complaints Team (PACT); for a flight from Spain, to the Spanish enforcement body AESA.

Typical rejection reasons – and how to answer them

  • ‘A technical fault’ – routine technical problems are not extraordinary circumstances (CJEU C-549/07 Wallentin-Hermann).
  • ‘Air traffic control restrictions at Madrid’ – ask for the specific restriction and whether it actually caused your delay.

About Air Europa

Air Europa was founded in 1986 and is Spain's third-largest airline after Iberia and Vueling. It belongs to the Globalia group, is based in Llucmajor on Mallorca and runs its network from Madrid-Barajas, with a strong long-haul operation to Latin America. It has been a member of the SkyTeam alliance since September 2007.

Its fleet is all-Boeing – 737-800 and 737 MAX 8 jets for Europe and 787-8 and 787-9 Dreamliners for long-haul flights – with Airbus A350-900s on order. Ownership has been in the news for years: IAG, the owner of Iberia and British Airways, dropped its takeover plan in August 2024 after EU competition concerns, and in November 2025 Turkish Airlines agreed to take a minority stake of around a quarter. Spain's government approved the deal in June 2026; it was still awaiting European Commission approval when we checked.

From the UK, Air Europa flies London Gatwick–Madrid – 1,459 flights in the CAA's 2025 figures, only 0.14% of them 3 hours or more late. As a Spanish airline it is covered by EU261 on every flight, including the return from Latin America to Madrid. With one booking, a London–Madrid–Buenos Aires journey that reaches Buenos Aires 4 hours or more late is worth £520 under UK261, because the whole journey is over 3,500 km.

How to claim directly from Air Europa

  • Official online form: customerservice.aireuropa.com
  • Claims form in Air Europa’s ‘Complaints and compliments’ customer-service section (also listed by the German European Consumer Centre). For flights from Spain the enforcement body is AESA. Not in a CAA-listed UK ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Air Europa flight was at least 3 hours late?

Yes, if the flight departed from anywhere (it is an EU airline) and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Air Europa?

Directly through the airline's customer service form (https://customerservice.aireuropa.com/complaints/GB/en/complaints-compliments/claims-form), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Air Europa flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Air Europa offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Air Europa name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Air Europa – official claim / complaints page – Air Europa
  2. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  3. Regulation (EC) No 261/2004 – EUR-Lex
  4. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.