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Condor flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Condor flight delayed or cancelled, or were you denied boarding? Condor is licensed in the EU, so EU Regulation 261/2004 applies to all its flights. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Condor flights on every route you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. You can usually claim for flights up to 3 years back.

IATA code
DE
Headquarters
Frankfurt (registered seat Kelsterbach)
Hub
Frankfurt (FRA); bases Berlin, Düsseldorf, Hamburg, Munich, Stuttgart, Zurich, Münster/Osnabrück
Type
Charter
EU261 scope
all flights

Condor flight delay: when is compensation due?

If your Condor flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Condor routes: London Gatwick–Frankfurt.

Condor flight cancellation: what are you entitled to?

If your flight is cancelled, Condor must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Condor flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Condor flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
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Rather skip the questions? Start a claim with AirHelp straight away

What to know when claiming from Condor

  • Claim on Condor's dedicated EU261 compensation form (condor.com → Help & contact → Compensation claim). If someone else submits the claim for you, Condor requires a power of attorney – it publishes a declaration form for this.
  • If Condor has not replied within two months or you disagree with its answer, you can go to the German conciliation body Schlichtung Reise & Verkehr (söp), which Condor names on its own conciliation page.
  • Condor is not in a CAA-approved UK ADR scheme. For a flight from Gatwick, the CAA's PACT can take an unresolved complaint.
  • Gatwick–Frankfurt is about 630 km: a delay of 3 hours or more on arrival gives £220 from Gatwick or €250 from Frankfurt.

About Condor

Condor Flugdienst GmbH traces its history to Deutsche Flugdienst, founded on 21 December 1955. It belonged to Lufthansa until 2000 and then to Thomas Cook; after Thomas Cook's collapse in 2019 it went through German protective-shield proceedings. The investor Attestor has held 51% since 2021 and is buying the remaining 49%, with completion scheduled for 31 August 2027.

Condor is a leisure airline with an all-Airbus fleet of around 55 aircraft (A320-family jets and A330-900neos); its last Boeing 757 left in November 2025. From Frankfurt and other German bases it flies holidaymakers to destinations in Europe and on long-haul routes.

On 1 April 2026 Condor launched its first-ever UK route, Frankfurt–London Gatwick, with three daily A320 flights. As a German airline it is covered by EU261 on every flight, so the Gatwick–Frankfurt leg is protected in both directions.

How to claim directly from Condor

  • Official online form: condor.com
  • Condor’s EU261 compensation claim form (EU-site version: condor.com/eu/help-contact/contact/complaint-form-eu261.jsp). Third parties need a power of attorney (Condor publishes a declaration form). After two months without a reply, or if you disagree, Condor names the German conciliation body söp (Schlichtung Reise & Verkehr). Not in a CAA-listed UK ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Condor flight was at least 3 hours late?

Yes, if the flight departed from anywhere (it is an EU airline) and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Condor?

Directly through the airline's customer service form (https://www.condor.com/en-gb/information-services/help-contact/compensation-claim/), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Condor flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). In Germany it is 3 years (from the end of the year of the flight). AirHelp typically accepts claims for flights up to 3 years old.

Condor offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Condor name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Condor – official claim / complaints page – Condor
  2. Regulation (EC) No 261/2004 – EUR-Lex
  3. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.