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SKY express flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your SKY express flight delayed or cancelled, or were you denied boarding? SKY express is licensed in the EU, so EU Regulation 261/2004 applies to all its flights. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On SKY express flights on every route you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. You can usually claim for flights up to 3 years back.

IATA code
GQ
Headquarters
Heraklion
Hub
Athens (ATH), Heraklion (HER), Thessaloniki (SKG)
Type
Regional
EU261 scope
all flights

SKY express flight delay: when is compensation due?

If your SKY express flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical SKY express routes: London Gatwick–Athens, Athens–Greek islands, Athens–Paris, Athens–Rome, Athens–Larnaca.

SKY express flight cancellation: what are you entitled to?

If your flight is cancelled, SKY express must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a SKY express flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your SKY express flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

What to know when claiming from SKY express

  • SKY express has no dedicated EU261 form: use the contact form on its Contact page, or the customer-care e-mail address it publishes for claims and documents (customercare@skyexpress.com). Attach your boarding passes and booking confirmation.
  • London Gatwick–Athens is about 2,400 km, so a delay of 3 hours or more on arrival gives £350 from Gatwick or €400 from Athens. Domestic flights are under 1,500 km: €250.
  • With a connection on one booking (for example Gatwick–Athens–Santorini), what counts is your arrival at the final destination and the distance of the whole journey.
  • SKY express is not in a CAA-approved ADR scheme. For flights from the UK, unresolved complaints can go to the CAA's PACT.

About SKY express

SKY express was founded in Heraklion, Crete, in 2005 by former Olympic Airlines executives. It operates 33 domestic and 29 international destinations with a fleet of about 30 aircraft: Airbus A320neo and A321neo jets plus ATR 72-600 and ATR 42-500 turboprops for the islands.

In 2025 it carried about 5.1 million passengers. Its international network links Athens with cities such as Paris, Rome, Amsterdam, Berlin, Vienna and Larnaca, and it flies all year round between London Gatwick and Greece, with onward connections across the islands.

As a Greek airline, SKY express is covered by EU261 on every flight – including short island hops, where even a 3-hour delay on a 40-minute flight can mean €250 per passenger.

How to claim directly from SKY express

  • Official online form: skyexpress.gr
  • E-mail: customercare@skyexpress.com
  • No dedicated EU261 form: use the ‘Fill out the form’ contact form on this page (you can upload images or PDFs), or the customer-care e-mail address SKY express publishes for claims and documents. Not in a CAA-listed UK ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my SKY express flight was at least 3 hours late?

Yes, if the flight departed from anywhere (it is an EU airline) and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to SKY express?

Directly through the airline's customer service form (https://www.skyexpress.gr/en/company/contact), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a SKY express flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

SKY express offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The SKY express name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. SKY express – official claim / complaints page – SKY express
  2. Regulation (EC) No 261/2004 – EUR-Lex
  3. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.