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Austrian Airlines flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Austrian Airlines flight delayed or cancelled, or were you denied boarding? Austrian Airlines is licensed in the EU, so EU Regulation 261/2004 applies to all its flights. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Austrian Airlines flights on every route you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. You can usually claim for flights up to 3 years back.

IATA code
OS
Headquarters
Vienna-Schwechat
Hub
Vienna (VIE)
Type
Full-service
EU261 scope
all flights

Austrian Airlines flight delay: when is compensation due?

If your Austrian Airlines flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Austrian Airlines routes: Vienna–New York JFK, Vienna–Chicago, Vienna–Bangkok, Vienna–London Heathrow, Vienna–Budapest.

Austrian Airlines flight cancellation: what are you entitled to?

If your flight is cancelled, Austrian Airlines must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Austrian Airlines flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Austrian Airlines flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was Austrian Airlines in the UK in 2025?

Austrian Airlines operated 3,769 flights at UK airports in 2025. 0.00% were 3 hours or more late and 0.71% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
3,769

2025, at UK airports

On time (≤ 15 min late)
80.2%

close to the UK average (72.7%)

3 hours or more late
0.00%

none flights · better than the UK average

Cancelled
0.71%

27 flights · better than the UK average

Average delay
9.6 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

UK airportFlightsOn time3 h+ lateCancelled
London Heathrow3,39980.1%0.00%0.73%
Manchester26284.8%0.00%0.76%
Edinburgh10472.1%0.00%0.00%

What to know when claiming from Austrian Airlines

  • If you travelled to Vienna by road or rail and the flight from Vienna was delayed, compensation is due in the same way: what counts is the departure airport (VIE), not where you live.
  • Austrian uses the Lufthansa Group's shared customer service system – you can track the status of your claim online.

About Austrian Airlines

Austrian Airlines is the Austrian member of the Lufthansa Group, based at Vienna airport. Vienna is a major transfer hub for Central and Eastern Europe: many travellers from neighbouring countries start long-haul trips there, and Austrian also operates feeder flights from cities in the region.

A typical Austrian case is a missed intercontinental connection in Vienna, or a cancellation caused by the 2024 staff strikes. EU261 applies to all its flights.

How to claim directly from Austrian Airlines

  • Official online form: austrian.com
  • Lufthansa Group form: you plus up to 4 other passengers; a third party must upload a signed authorisation. Receipts are uploaded on the same form. ADR: Schlichtung Reise & Verkehr (Germany), as listed by the CAA.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Austrian Airlines flight was at least 3 hours late?

Yes, if the flight departed from anywhere (it is an EU airline) and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Austrian Airlines?

Directly through the airline's customer service form (https://www.austrian.com/at/en/footer-pages/help-and-contact/application-for-compensation-in-the-event-of-flight-irregularities), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Austrian Airlines flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Austrian Airlines offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Austrian Airlines name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Austrian Airlines – official claim / complaints page – Austrian Airlines
  2. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  3. Regulation (EC) No 261/2004 – EUR-Lex
  4. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.