Norse Atlantic Airways delay & cancellation compensation

In short: On Norse Atlantic Airways flights on every route you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. You can usually claim for flights up to 3 years back.

IATA code: N0
Headquarters: Arendal
Hub: Oslo (OSL), London Gatwick (LGW)
Type: Low-cost
EU261 scope: all flights

Norse Atlantic Airways flight delay: when is compensation due?

If your Norse Atlantic Airways flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Norse Atlantic Airways routes: London Gatwick–New York JFK, London Gatwick–Orlando, London Gatwick–Bangkok, London Gatwick–Cape Town, Manchester–Bangkok, Oslo–Bangkok.

Norse Atlantic Airways flight cancellation: what are you entitled to?

If your flight is cancelled, Norse Atlantic Airways must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Norse Atlantic Airways flight?

Flight distanceDelay on arrivalCompensation per passenger

Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220

1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350

Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)

Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

How punctual was Norse Atlantic Airways in the UK in 2025?

Norse Atlantic Airways operated 2,303 flights at UK airports in 2025. 2.62% were 3 hours or more late and 1.29% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated: 2,303
On time (≤ 15 min late): 67.6%
3 hours or more late: 2.62%
Cancelled: 1.29%
Average delay: 28.7 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

What to know when claiming from Norse Atlantic Airways

Norse accepts compensation, reimbursement and other formal claims only through its online claims form (linked from flynorse.com → Help centre). Refund requests go through its chat assistant; the support e-mail address is for general questions only.
Check the flight number on your boarding pass: N0 means the Norwegian company, Z0 the UK company. Both owe compensation, but the claim is against the one that operated your flight.
Norse is not in a CAA-approved ADR scheme. For flights departing the UK, unresolved complaints can go to the CAA's Passenger Advice and Complaints Team (PACT).

Typical rejection reasons – and how to answer them

‘A technical fault with the Boeing 787’ – routine technical problems, including engine or component faults found on the day, are not extraordinary circumstances (CJEU C-257/14 van der Lans v KLM).

About Norse Atlantic Airways

Norse Atlantic Airways is a Norwegian long-haul low-cost airline founded in February 2021, with its head office in Arendal. It received its Norwegian air operator certificate in December 2021 and flew its first service, Oslo–New York JFK, on 14 June 2022. Its fleet consists of Boeing 787-9 Dreamliners.

Some of its flights are operated by a British subsidiary, Norse Atlantic UK Ltd (IATA code Z0), which received its UK air operator certificate and operating licence in September 2022 and is listed by the CAA as a UK licence holder. In the CAA's 2025 figures Norse operated more than 2,300 flights at London Gatwick. The airline has cut much of its transatlantic network since 2025 and increasingly leases aircraft with crew to other airlines, so check its current schedule.

Both Norse companies are well covered: the Norwegian company (N0) is an EEA airline, so EU261 applies to all its flights, and the UK company (Z0) holds a UK licence, so UK261 applies to its flights from and into the UK. Most Norse routes are over 3,500 km, so the amount is £520 / €600 for an arrival delay of 4 hours or more, or £260 / €300 for 3–4 hours.

How to claim directly from Norse Atlantic Airways

Official online form: norseatlantic.typeform.com
E-mail: support@flynorse.com
Norse says compensation, reimbursement and other formal claims are accepted only through this online claims form; refunds go through its chat assistant, and the e-mail address is for general support only. Not in a CAA-listed UK ADR scheme.
Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Norse Atlantic Airways flight was at least 3 hours late?

Yes, if the flight departed from anywhere (it is an EU airline) and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Norse Atlantic Airways?

Directly through the airline's customer service form (https://norseatlantic.typeform.com/compensation), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Norse Atlantic Airways flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Norse Atlantic Airways offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Norse Atlantic Airways name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

Norse Atlantic Airways – official claim / complaints page – Norse Atlantic Airways
UK flight punctuality statistics 2025 – UK Civil Aviation Authority
Regulation (EC) No 261/2004 – EUR-Lex
Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.

Norse Atlantic Airways flight delay and cancellation compensation