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Edelweiss flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Edelweiss flight delayed or cancelled, or were you denied boarding? Edelweiss is a Swiss airline, and under the EU–Switzerland air transport agreement EU Regulation 261/2004 applies to all its flights. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Edelweiss flights on every route you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. You can usually claim for flights up to 3 years back.

IATA code
WK
Headquarters
Kloten (Zurich)
Hub
Zurich (ZRH)
Type
Charter
EU261 scope
all flights

Edelweiss flight delay: when is compensation due?

If your Edelweiss flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Edelweiss routes: Zurich–Edinburgh, Zurich–Bristol, Zurich–Glasgow (seasonal), Zurich–Newquay (seasonal).

Edelweiss flight cancellation: what are you entitled to?

If your flight is cancelled, Edelweiss must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Edelweiss flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Edelweiss flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

What to know when claiming from Edelweiss

  • Look for the EU261 compensation form in the customer-service section of flyedelweiss.com; other requests go through Edelweiss's general contact form. We could not open the Edelweiss site when we checked on 10 November 2026, so we do not link the form.
  • Zurich–Edinburgh is about 1,250 km, so a delay of 3 hours or more on arrival gives £220 from Edinburgh or €250 from Zurich.
  • Edelweiss is not in a CAA-approved ADR scheme; for flights from the UK, unresolved complaints can go to the CAA's PACT.

About Edelweiss

Edelweiss Air was founded on 19 October 1995 in Bassersdorf near Zurich and started with a single MD-83. Originally owned by the tour operator Kuoni, it passed to SWISS in 2008 and is now the Swiss leisure airline of the Lufthansa Group, flying from Zurich to holiday destinations in Europe and worldwide.

Its fleet of about 22 aircraft combines Airbus A320s for Europe with long-haul A340-300s, which are being replaced by A350-900s delivered from 2025. Edelweiss links Zurich with several UK airports, including Edinburgh, Bristol and seasonal Newquay, with Glasgow added in 2026.

Switzerland applies EU Regulation 261/2004 under the EU–Switzerland air transport agreement, so EU261 covers every Edelweiss flight, in both directions.

How to claim directly from Edelweiss

  • Edelweiss has an EU261 compensation form in the customer-service section of flyedelweiss.com; the site blocked our check on 10 Nov 2026, so we do not link it. Not in a CAA-listed UK ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Edelweiss flight was at least 3 hours late?

Yes, if the flight departed from anywhere (it is an EU airline) and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Edelweiss?

Directly through the airline's customer service form (https://www.flyedelweiss.com), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Edelweiss flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Edelweiss offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Edelweiss name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Regulation (EC) No 261/2004 – EUR-Lex
  2. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.