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Jet2.com customer service: WhatsApp, phone, complaints and claims

Jet2 has moved most customer contact to WhatsApp and online forms. Phone numbers still exist, but Jet2 lists them for specific situations: travelling within 24 hours, being on holiday, or calling from abroad. Here is the full set of Jet2.com flight routes, as shown on jet2.com and checked 10 November 2026. Jet2holidays package bookings use separate contacts.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

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In short: Main channel: Jet2’s official WhatsApp team (jet2.com/whatsapp). Phone if you fly within 24 hours or cannot use WhatsApp: 0333 300 0042. While on holiday: +44 113 387 9501. From abroad: +44 (0)203 059 8336. After travel: online complaint form. Compensation: Jet2’s EU261 form; it aims to contact you within 28 days. Escalation: the CAA (Jet2 is not in an ADR scheme). Checked 10 November 2026 on jet2.com.

Jet2 WhatsApp and phone numbers

Jet2’s Contact us page asks you to choose your situation and then shows the matching route:

Your situationHow Jet2 says to contact it
Not travelled yetManage My Booking first, then WhatsApp
Flying within the next 24 hours, or unable to use WhatsApp (for example a visual impairment, or no smartphone)0333 300 0042
On holiday+44 113 387 9501 (Jet2 writes it as 0044 113 387 9501)
Calling from a country without its own Jet2 line, or with a UK mobile abroad+44 (0)203 059 8336 – new bookings, changes and other enquiries
Returned from your tripOnline forms: question, feedback, compliment or complaint
  • For the +44 (0)203 059 8336 line, Jet2 says calls are “charged at National rate but may be included in your mobile or landline’s bundled minutes package”, inclusive of VAT; mobiles and some networks may cost more. The 0333 number is an 03 number, which UK rules price like a call to an ordinary 01 or 02 number.
  • Jet2 also lists separate dialling routes from Spain, France, Italy and Austria on the same page.
  • The page does not state opening hours for these lines.

How Jet2’s WhatsApp service works

Jet2 calls WhatsApp its official customer service channel for new bookings and for questions about an existing booking. You scan a QR code on your phone or use WhatsApp on desktop; an advisor picks up the message and replies in the same thread. Jet2 says advisors will ask for personal information to verify your identity, and may securely request card details to take a payment or process a refund. Conversations are encrypted.

Name and date changes, spelling corrections of up to three letters, seats, bags and cancellations can be done in Manage My Booking, which Jet2 calls the quickest route.

Complaints and EU261/UK261 claims

After you travel, Jet2 takes complaints only in writing through its complaint form. It is for Jet2.com flight bookings (Jet2holidays has its own form). You give your six-character booking reference and choose a category such as Flight Disruption, Damaged Delayed or Lost Baggage, Onboard Service or Airport Service. Pre-travel questions sent through it will not be answered.

Compensation (£220 / £350 / £520 under UK261, €250 / €400 / €600 under EU261) has its own EU261 claim form, listed under “Flight Delay/Cancellation Claims” on the contact page. No login is needed and up to eight passengers on one booking can be included. Jet2 says it aims to contact you within 28 days and asks you to claim directly before involving anyone else. Full walk-through: how to claim from Jet2; cancellations: Jet2 cancelled flights.

Check your Jet2.com flight

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What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

Baggage and refunds

  • Bags: tell Jet2 staff before leaving the airport and complete a Property Irregularity Report; claim in writing within 7 days for damage and 21 days for delay or loss. Jet2 aims to reply within 28 days. See Jet2 baggage claims.
  • Refunds after a Jet2 cancellation: a full refund to the person who paid; you can also cancel online. See Jet2 refunds.

Postal address and where to escalate

Jet2 accepts written EU261 claims at Jet2.com, EU261 Team, PO Box 284, Leeds, LS11 1GE; its baggage claims team uses the same PO box. The online form is faster, so keep the address for a formal letter before action.

Jet2 is not a member of a CAA-approved ADR scheme. If you disagree with its answer, Jet2 itself refers you to the Civil Aviation Authority’s Passenger Advice and Complaints Team (PACT) – see complaining to the CAA. For flights departing Spain, Jet2 points to the Spanish authority AESA. Background on why some airlines use ADR and others the CAA: ADR schemes.

Frequently asked questions

What is the Jet2 phone number?

Jet2 lists 0333 300 0042 for people travelling within 24 hours or unable to use WhatsApp, +44 113 387 9501 while you are on holiday, and +44 (0)203 059 8336 from countries without their own Jet2 line. For everything else it directs you to WhatsApp. Checked 10 November 2026.

Can I contact Jet2 on WhatsApp?

Yes. Jet2’s official WhatsApp team handles bookings and questions about existing bookings, including payments and refunds after an identity check. Start it from jet2.com/whatsapp.

How do I make a complaint to Jet2?

After travelling, use the online complaint form under “I’ve returned from holiday” on Jet2’s contact page. Compensation for delays and cancellations goes on the separate EU261 form.

Who can I complain to if Jet2 rejects my claim?

Jet2 is not in an ADR scheme, so UK passengers go to the CAA’s Passenger Advice and Complaints Team. For flights from Spain, Jet2 refers you to AESA.

The Jet2.com name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with Jet2.com. Information only, not legal advice.

Sources

  1. Contact us – Jet2.com
  2. Contact us – phone number (travelling within 24 hours) – Jet2.com
  3. Contact us – I’m dialling from another country – Jet2.com
  4. Contact us – I’m on holiday – Jet2.com
  5. WhatsApp us – Jet2.com
  6. Complaint form – Jet2.com
  7. Delays and Disruptions – EU261 claim form – Jet2.com
  8. Flight delay and cancellation claims – Jet2.com
  9. How the CAA can help (Passenger Advice and Complaints Team) – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.