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Volotea flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Volotea flight delayed or cancelled, or were you denied boarding? Volotea is licensed in the EU, so EU Regulation 261/2004 applies to all its flights. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Volotea flights on every route you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. You can usually claim for flights up to 3 years back.

IATA code
V7
Headquarters
Barcelona (registered in Castrillón, Asturias)
Hub
Bases including Venice, Verona, Bordeaux, Nantes, Lyon, Marseille, Toulouse, Strasbourg, Bilbao, Asturias, Naples, Palermo, Florence and Olbia
Type
Low-cost
EU261 scope
all flights

Volotea flight delay: when is compensation due?

If your Volotea flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Volotea flight cancellation: what are you entitled to?

If your flight is cancelled, Volotea must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Volotea flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Volotea flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

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  • Fee only if successful (35%)
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What to know when claiming from Volotea

  • Claim directly from Volotea through the contact options on volotea.com, with your booking reference and flight details. We could not open Volotea's claim pages when we checked on 10 November 2026, so we do not link a specific form.
  • Many Volotea routes – for example domestic flights within France, Italy or Spain – are under 1,500 km, where the amount is €250 per passenger for an arrival delay of 3 hours or more; routes of 1,500–3,500 km give €400.
  • If a flight is cancelled during the restructuring, you are entitled to a refund within 7 days or re-routing; if you paid by card and the refund does not arrive, your card issuer's chargeback scheme may help.
  • Volotea is not in a CAA-approved ADR scheme. For flights from Spain the enforcement body is AESA, for flights from France the DGAC and for flights from Italy ENAC.

About Volotea

Volotea was founded in 2011 by Carlos Muñoz and Lázaro Ros, who had earlier founded Vueling, and flew its first flight from Venice on 5 April 2012. It specialises in routes between small and mid-sized European cities – mostly in France, Italy and Spain – from 18 bases including Venice, Verona, Bordeaux, Nantes, Lyon, Marseille, Toulouse, Bilbao, Asturias, Naples and Palermo.

The fleet is all-Airbus (A319 and A320). In 2025 Volotea reported record revenue of €818 million but a net loss of €64 million, and on 29 September 2026 it opened a Spanish pre-insolvency procedure (‘preconcurso’) at a Barcelona commercial court to restructure its debt. The airline said it continued to fly normally and that tickets remained on sale; its plan was to shrink the fleet from 44 to 30–35 aircraft and reach an agreement with lenders by December 2026.

As a Spanish airline, Volotea is covered by EU261 on every flight it operates. Compensation claims remain valid during the restructuring – but if an airline later stops flying, unpaid compensation can usually only be lodged as a claim in the insolvency, so it is worth claiming promptly.

How to claim directly from Volotea

  • Volotea’s website blocked our check on 10 Nov 2026, so we do not give a form address – use the contact options on volotea.com. Volotea opened a Spanish pre-insolvency procedure (preconcurso) on 29 Sept 2026 and says it keeps flying normally. Not in a CAA-listed UK ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Volotea flight was at least 3 hours late?

Yes, if the flight departed from anywhere (it is an EU airline) and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Volotea?

Directly through the airline's customer service form (https://www.volotea.com), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Volotea flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Volotea offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Volotea name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Regulation (EC) No 261/2004 – EUR-Lex
  2. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.