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Blue Islands flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Blue Islands flight delayed or cancelled, or were you denied boarding? Blue Islands is not an EU or UK airline, so EU261 and UK261 apply only to its flights departing the EU or the UK. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Blue Islands flights departing the EU you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. Blue Islands stopped flying on 14 November 2025 and entered liquidation. It held a UK Air Transport Licence – the type the CAA grants to carriers based in the Channel Islands or the Isle of Man – rather than a UK operating licence, so UK261 covered its flights departing UK airports (e.g. Southampton–Jersey) but not its flights from Jersey or Guernsey to the UK. EU261 covered its flights departing EU airports, such as Paris or Dublin.

IATA code
SI
Headquarters
Channel Islands (Jersey and Guernsey)
Hub
Jersey (JER), Guernsey (GCI)
Type
Regional
EU261 scope
flights departing the EU

Blue Islands flight delay: when is compensation due?

If your Blue Islands flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Blue Islands routes: Jersey–Southampton, Jersey–Bristol, Jersey–Exeter, Jersey–East Midlands, Channel Islands–Newcastle (seasonal).

Blue Islands flight cancellation: what are you entitled to?

If your flight is cancelled, Blue Islands must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Blue Islands flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Blue Islands flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was Blue Islands in the UK in 2025?

Blue Islands operated 10,352 flights at UK airports in 2025. 2.04% were 3 hours or more late and 4.17% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
10,352

2025, at UK airports

On time (≤ 15 min late)
65.5%

close to the UK average (72.7%)

3 hours or more late
2.04%

1 in 49 flights · worse than the UK average

Cancelled
4.17%

451 flights · worse than the UK average

Average delay
25.1 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

UK airportFlightsOn time3 h+ lateCancelled
Jersey5,62566.0%2.16%3.17%
Southampton2,86566.4%1.31%5.94%
Bristol61657.7%3.69%5.23%
Exeter54968.3%2.02%3.00%
East Midlands47766.2%1.65%2.25%
Newcastle12258.5%6.47%3.17%

What to know when claiming from Blue Islands

  • Unpaid compensation or refunds can now only be claimed from the liquidation. Trade press reported that EY's St Helier office (Liberation House, Castle Street, St Helier JE1 1EY) was appointed joint liquidator, with a claims deadline of 29 December 2025, and that later claims could still be considered – contact the liquidators directly.
  • For tickets you paid for but could not use, the CAA points to Section 75 of the Consumer Credit Act (credit cards), chargeback (debit and charge cards), your travel insurance (if it includes airline-failure cover) or your travel agent.
  • Only flights departing UK or EU airports were ever eligible for fixed compensation – a delayed Jersey–Southampton flight was not covered by UK261, because Blue Islands did not hold a UK operating licence.

About Blue Islands

Blue Islands began in 1999 as Le Cocq's Airlink, became Rockhopper in 2003 and Blue Islands in 2006. It flew ATR 72 turboprops from Jersey and Guernsey to airports in southern and central England, and to Paris, Dublin and (seasonally) Verona; from 2016 until Flybe's collapse in March 2020 it was a Flybe franchise partner.

In the CAA's 2025 figures Blue Islands operated 10,352 flights at UK airports – more than half of them at Jersey – and had the worst record of any airline with more than 10,000 UK flights: 2.04% of flights arrived 3 hours or more late and 4.17% were cancelled.

After loans from the Government of Jersey, Blue Islands Limited ceased operations and cancelled all further flights on 14 November 2025 and entered liquidation on 17 November 2025, according to the CAA. Loganair ran rescue flights for stranded passengers. The CAA notes that Blue Islands was not covered by ATOL protection.

How to claim directly from Blue Islands

  • Blue Islands ceased operations on 14 Nov 2025 and entered liquidation on 17 Nov 2025 (CAA). Unpaid claims can only go to the liquidators – trade press reports EY in St Helier (Liberation House, Castle Street, St Helier JE1 1EY) and a claims date of 29 Dec 2025, with later claims still considered. For unflown tickets the CAA points to Section 75, chargeback, travel insurance or your travel agent; Blue Islands was not ATOL-protected.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Blue Islands flight was at least 3 hours late?

Yes, if the flight departed from an EU airport and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Blue Islands?

Directly through the airline's customer service form (https://www.blueislands.com), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Blue Islands flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Blue Islands offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Blue Islands name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  2. Regulation (EC) No 261/2004 – EUR-Lex
  3. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.