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Affiliate disclosure and transparency

Paid recommendations must be clearly identifiable as such. This page explains in full how our partnership with AirHelp works.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

In short: EU261 Flight Delay is a member of AirHelp's official partner programme. If you submit a claim to AirHelp through our link and the claim succeeds, AirHelp pays us a commission of 15% out of its own service fee. This does not reduce your compensation or increase AirHelp's fee. AirHelp does not write or review our content.

Under the EU Unfair Commercial Practices Directive (2005/29/EC) and the Hungarian law that applies to us as a Hungarian operator – Act XLVIII of 2008 on commercial advertising (Grt.) and Act XLVII of 2008 on the prohibition of unfair commercial practices against consumers (Fttv.) – advertising must be recognisable, and it is an unfair practice to promote a service in editorial content without making it clear to the consumer that the publisher is paid for it. According to the practice of the Hungarian Competition Authority (Gazdasági Versenyhivatal), affiliate links are covered as well.

That is why every page of ours that contains a link to AirHelp states that it is a partner link, and why we summarise how the partnership works here, in one place.

Our links to AirHelp contain a unique identifier that tells AirHelp's system that the visitor came from EU261 Flight Delay. The identifier contains no personal data about you; AirHelp's system (Post Affiliate Pro) uses it to attribute a later claim to our site.

Clicking the link takes you to AirHelp's own website. Everything you enter there (flight number, name, boarding pass) goes to AirHelp; we have no access to this data. See our privacy policy.

When and from what do we earn a commission?

  • Compensation claim: we earn a commission if a visitor arriving through our link submits a claim and AirHelp accepts it and successfully recovers the compensation. The commission is 15% of AirHelp's service fee. On €600 compensation, AirHelp's fee is €210, of which our commission is €31.50.
  • TravelPass membership (formerly AirHelp+): if someone buys an annual membership through our link, we receive 20% of the membership price.
  • Tracking: AirHelp's system attributes a claim to our site for 30 days from the click, using cookie-based tracking. The cookie is set on AirHelp's domain, not ours. Details are in the cookie policy.
  • Unsuccessful claim: if the airline lawfully rejects the claim and AirHelp cannot recover it, you pay nothing and we earn no commission.

What stays the same for you?

  • The amount of compensation. AirHelp pays our commission out of its own fee. You receive exactly the same amount as if you had gone to the AirHelp website directly.
  • AirHelp's fee. Visitors who arrive through our link get the same fees as everyone else: 35% after a successful claim, no more than 50% if legal action is needed. See Fees and costs.
  • How the case is handled. AirHelp handles the claim in the same way and on the same terms; the partner link only shows up in the statistics.
  • Freedom of choice. You can submit the claim through another provider or yourself; you can use our content in exactly the same way for that.

Why we recommend AirHelp

Between 2022 and 2025 the team behind our Hungarian sister site, Járatkésés.hu, handled readers' claims itself, and found that going to court in Hungary is slow and expensive, and that a small team cannot litigate effectively against airlines. AirHelp (AirHelp Germany GmbH, Berlin) has been operating since 2013 and is the largest provider of its kind: it has its own legal team, goes to court in dozens of countries at its own risk, and holds a Trustpilot rating of 4.5/5 from 245,000+ reviews. These factors, not the size of the commission, decided our choice of partner. We describe AirHelp's methods and limitations on the AirHelp review page, including when it is not worth using a claims agency at all.

How we label links

Every link to AirHelp carries the rel="sponsored" attribute, which makes it clear to search engines that it is a paid partner relationship. Next to the link or at the bottom of the page we also add a text notice, for example: "Partner link: after a successful claim we receive a commission from AirHelp's fee. It costs you nothing." The footer of every page contains the same information.

Independence

EU261 Flight Delay is not the official AirHelp website and is not owned by AirHelp. Our content is written by our own editorial team on the basis of the regulation, judgments of the Court of Justice of the European Union and official sources; AirHelp does not write, approve or review the texts in advance. If we have critical observations about AirHelp's practice, we publish those too. Apart from AirHelp, we have no paid relationship with any other passenger rights provider or airline.

Any questions?

If you have a question about the partnership, the commission or the labelling, write to the e-mail address on our contact page. Claims are started on the AirHelp website through a partner link, as described above.