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Luxair flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Luxair flight delayed or cancelled, or were you denied boarding? Luxair is licensed in the EU, so EU Regulation 261/2004 applies to all its flights. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Luxair flights on every route you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. You can usually claim for flights up to 3 years back.

IATA code
LG
Headquarters
Luxembourg (Senningerberg)
Hub
Luxembourg (LUX)
Type
Full-service
EU261 scope
all flights

Luxair flight delay: when is compensation due?

If your Luxair flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Luxair routes: London City–Luxembourg, Manchester–Luxembourg, Edinburgh–Luxembourg.

Luxair flight cancellation: what are you entitled to?

If your flight is cancelled, Luxair must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Luxair flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Luxair flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was Luxair in the UK in 2025?

Luxair operated 3,160 flights at UK airports in 2025. 0.12% were 3 hours or more late and 2.14% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
3,160

2025, at UK airports

On time (≤ 15 min late)
72.2%

close to the UK average (72.7%)

3 hours or more late
0.12%

1 in 833 flights · better than the UK average

Cancelled
2.14%

69 flights · worse than the UK average

Average delay
13.2 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

UK airportFlightsOn time3 h+ lateCancelled
London City2,95172.2%0.13%2.03%
Manchester20672.4%0.00%3.74%

What to know when claiming from Luxair

  • Luxair's passenger-rights page tells you to claim through its online complaint form (luxair.lu → Contact). The form asks for your booking reference or ticket number and has separate delay and cancellation options where you can add your bank details and receipts.
  • Luxair says it is ‘not in a position to participate’ in the UK ADR schemes and points UK passengers to the CAA's Passenger Advice and Complaints Team (PACT).
  • For flights from Luxembourg, the enforcement body is the Direction de la protection des consommateurs (passagers@mpc.etat.lu); Luxair also names Luxembourg's consumer mediator (Médiateur de la consommation) once you have complained to Luxair first.

Typical rejection reasons – and how to answer them

  • ‘Fog or low visibility at London City or Luxembourg’ – weather can be extraordinary, but only if it actually caused your cancellation; ask whether other flights operated and why yours did not.

About Luxair

Luxair (Société Luxembourgeoise de Navigation Aérienne S.A.) is Luxembourg's only scheduled passenger airline. Its story begins with Luxembourg Airlines, founded in 1948; flights under the Luxair name started on 31 March 1962. The Luxembourg state is the largest shareholder, alongside two Luxembourg banks.

The fleet combines Boeing 737s, De Havilland Dash 8-400 turboprops and, since December 2025, Embraer E195-E2 jets. In the UK, Luxair is above all a London City airline: 2,951 of its 3,160 flights at UK airports in the CAA's 2025 figures were at London City, with Manchester the other UK airport and Edinburgh added in July 2025. Only 0.12% of those flights were 3 hours or more late, but 2.14% were cancelled.

As a Luxembourg airline, Luxair is covered by EU261 on every flight. London City–Luxembourg is under 500 km, so the usual amount for a delay of 3 hours or more, or a late-notice cancellation, is £220 from the UK or €250 from Luxembourg.

How to claim directly from Luxair

  • Official online form: luxair.lu
  • Luxair’s passenger-rights page sends EU261 claims to this online complaint form (it asks for the booking reference or ticket number; delay and cancellation requests take bank details and receipts). After a rejection: the Luxembourg enforcement body passagers@mpc.etat.lu, or the Médiateur de la consommation. Luxair says it is ‘not in a position to participate’ in UK ADR schemes and points UK passengers to the CAA’s PACT.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Luxair flight was at least 3 hours late?

Yes, if the flight departed from anywhere (it is an EU airline) and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Luxair?

Directly through the airline's customer service form (https://www.luxair.lu/en/contact), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Luxair flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Luxair offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Luxair name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Luxair – official claim / complaints page – Luxair
  2. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  3. Regulation (EC) No 261/2004 – EUR-Lex
  4. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.