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Contact

We are an information site: we answer questions, comments and error reports by e-mail. We do not handle claims.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

In short: you can reach us at contact@eu261flightdelay.com. We usually reply within a few working days. We cannot give information about a claim already filed with AirHelp: that is handled by AirHelp's customer service.

Already have a claim with AirHelp? The status of your case, document uploads and the payout are handled by AirHelp's customer service. We have no insight into cases and cannot act on them. Log in to your AirHelp account or contact their customer service: the AirHelp website.

How to reach us

EU261 Flight Delay has no telephone helpline and no walk-in office. Our only channel is e-mail:

E-mail us: contact@eu261flightdelay.com

The button opens your own e-mail program. There is no form on this site, and your message is only kept in our mailbox; details are in the privacy policy.

What we can help with

  • General questions about EU Regulation 261/2004 or passenger rights that our guides do not answer.
  • Error reports: a typo, outdated information, a broken link or a factual mistake on one of our pages.
  • Suggestions for a new topic, airline or airport worth covering.
  • Press enquiries, interview requests, professional cooperation.
  • Questions about how the site works, the affiliate partnership or data protection.

What we cannot deal with

  • Submitting or representing a compensation claim: we do not handle claims or take on cases.
  • The status, documents or payout of a case with AirHelp.
  • Individual legal advice: we are not a law firm and cannot assess your specific case legally.
  • Airline bookings, ticket changes or refunds: these must be requested from the airline.
  • Tracing lost baggage: the Property Irregularity Report (PIR) must be filed at the airport, at the airline's or handling agent's desk.

Press and partnerships

We are happy to answer journalists' questions about passenger rights, airline practice and the reform of the EU regulation. We can only share statistics from public sources; AirHelp's case data is not available to us. Partnership proposals (guest articles, joint content) are welcome at the same address; we do not accept paid content from airlines.

Found a mistake?

We update our content regularly, but legislation and airline practice change. If you see outdated or incorrect information, please let us know, including the page address and the passage concerned. We check every report and correct the page where needed.

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E-mail: contact@eu261flightdelay.com

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