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Binter Canarias flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Binter Canarias flight delayed or cancelled, or were you denied boarding? Binter Canarias is licensed in the EU, so EU Regulation 261/2004 applies to all its flights. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Binter Canarias flights on every route you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. You can usually claim for flights up to 3 years back.

IATA code
NT
Headquarters
Telde (Gran Canaria)
Hub
Gran Canaria (LPA), Tenerife North (TFN)
Type
Regional
EU261 scope
all flights

Binter Canarias flight delay: when is compensation due?

If your Binter Canarias flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Binter Canarias routes: Inter-island flights in the Canary Islands, Canary Islands–Madrid, Canary Islands–Madeira, Canary Islands–Cape Verde.

Binter Canarias flight cancellation: what are you entitled to?

If your flight is cancelled, Binter Canarias must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Binter Canarias flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Binter Canarias flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

What to know when claiming from Binter Canarias

  • Send your claim through Binter's ‘Suggestions, complaints and compliments’ section on bintercanarias.com. We could not open the page when we checked on 10 November 2026, so we do not link a specific form.
  • Check your boarding pass to see whether Binter, Canarias Airlines or Naysa operated the flight; the claim goes to the operating carrier.
  • If Binter rejects the claim or does not reply, the Spanish enforcement body AESA handles complaints about flights departing Spain, including the Canary Islands.

About Binter Canarias

Binter Canarias was founded on 18 February 1988 as a subsidiary of Iberia and began flying in March 1989. It was privatised from 1999 and sold to Canarian investors (Hesperia Inversiones Aéreas) in 2002. From its hubs at Gran Canaria and Tenerife North it runs the backbone of air travel between the Canary Islands and flies to mainland Spain, Madeira, the Azores, Cape Verde, Senegal and Morocco.

The fleet consists of ATR 72-600 turboprops and Embraer E195-E2 jets. Part of the ATR flying is done by the group's subsidiaries Canarias Airlines and Naysa – if one of them operated your flight, it is the operating carrier for compensation purposes.

The Canary Islands are part of the EU, so EU261 applies to every Binter flight, including the short inter-island hops many UK holidaymakers take between Tenerife, Gran Canaria, Lanzarote, Fuerteventura and La Palma. These flights are under 1,500 km: €250 per passenger for an arrival delay of 3 hours or more.

How to claim directly from Binter Canarias

  • Binter’s ‘Suggestions, complaints and compliments’ page on bintercanarias.com blocked our check on 10 Nov 2026, so we do not link a form. Some flights are operated by its subsidiaries Canarias Airlines or Naysa. Enforcement body for flights from Spain (including the Canaries): AESA. Not in a CAA-listed UK ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Binter Canarias flight was at least 3 hours late?

Yes, if the flight departed from anywhere (it is an EU airline) and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Binter Canarias?

Directly through the airline's customer service form (https://www.bintercanarias.com), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Binter Canarias flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Binter Canarias offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Binter Canarias name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Regulation (EC) No 261/2004 – EUR-Lex
  2. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.