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PLAY flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your PLAY flight delayed or cancelled, or were you denied boarding? PLAY is an Icelandic (EEA) airline, so EU Regulation 261/2004 applies to all its flights. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On PLAY flights on every route you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. You can usually claim for flights up to 3 years back.

IATA code
OG
Headquarters
Reykjavík
Hub
Reykjavík Keflavík (KEF)
Type
Low-cost
EU261 scope
all flights

PLAY flight delay: when is compensation due?

If your PLAY flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical PLAY routes: London Stansted–Reykjavík Keflavík.

PLAY flight cancellation: what are you entitled to?

If your flight is cancelled, PLAY must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a PLAY flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your PLAY flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

What to know when claiming from PLAY

  • The Icelandic Transport Authority says passengers with a claim under the air passenger rights regulation must declare it in the bankruptcy estate of Fly Play hf. The liquidator is Arnar Þór Stefánsson of LEX ehf. in Reykjavík (krofulysing@lex.is). The deadline was four months from the notice published on 2 October 2025, so it has passed; contact the liquidator if you missed it.
  • If you paid for an unflown PLAY ticket by card, ask your card issuer about a chargeback – the authority recommends this for card payments.

About PLAY

PLAY (Fly Play hf.) was founded in 2019 by former WOW air executives and made its first flight on 24 June 2021, from Keflavík to London Stansted. The low-cost airline flew Airbus A320neo-family jets between Europe and Iceland and, via Keflavík, to North America.

PLAY stopped flying on 29 September 2025 and cancelled all its flights; the Reykjavík District Court declared Fly Play hf. bankrupt the next day. A Maltese sister company, Play Europe, held an air operator certificate; in 2026 Icelandair agreed to buy 49% of its holding company, but the certificate was reported to remain suspended and we found no passenger flights by Play Europe.

Iceland is in the EEA, so EU261 applied to every PLAY flight. Since the bankruptcy, compensation and refunds for PLAY flights can only be lodged as claims against the bankruptcy estate.

How to claim directly from PLAY

  • E-mail: krofulysing@lex.is
  • Postal address: Arnar Þór Stefánsson, liquidator of Fly Play hf., LEX ehf., Borgartún 26, 105 Reykjavík, Iceland
  • PLAY stopped flying on 29 Sept 2025 and Fly Play hf. was declared bankrupt. The Icelandic Transport Authority says air passenger rights claims must be declared in the bankruptcy estate, to the liquidator; the deadline was four months from the notice published on 2 Oct 2025. For card payments it suggests a chargeback.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my PLAY flight was at least 3 hours late?

Yes, if the flight departed from anywhere (it is an EU airline) and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to PLAY?

Directly through the airline's customer service form (https://www.flyplay.com), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a PLAY flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

PLAY offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The PLAY name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Regulation (EC) No 261/2004 – EUR-Lex
  2. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.