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Air Transat flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Air Transat flight delayed or cancelled, or were you denied boarding? Air Transat is not an EU or UK airline, so EU261 and UK261 apply only to its flights departing the EU or the UK. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Air Transat flights departing the EU you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. A Canadian airline: UK261 covers its flights departing UK airports (e.g. Gatwick–Toronto) and EU261 its flights departing EU airports. Flights from Canada to the UK or EU are covered by Canada's Air Passenger Protection Regulations instead.

IATA code
TS
Headquarters
Montreal
Hub
Montreal-Trudeau (YUL), Toronto Pearson (YYZ)
Type
Charter
EU261 scope
flights departing the EU

Air Transat flight delay: when is compensation due?

If your Air Transat flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Air Transat routes: London Gatwick–Toronto, Manchester–Toronto, Glasgow–Toronto, London Gatwick–Montreal (summer).

Air Transat flight cancellation: what are you entitled to?

If your flight is cancelled, Air Transat must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Air Transat flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Air Transat flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was Air Transat in the UK in 2025?

Air Transat operated 1,922 flights at UK airports in 2025. 0.67% were 3 hours or more late and 0.31% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
1,922

2025, at UK airports

On time (≤ 15 min late)
73.3%

close to the UK average (72.7%)

3 hours or more late
0.67%

1 in 149 flights · worse than the UK average

Cancelled
0.31%

6 flights · better than the UK average

Average delay
15.7 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

UK airportFlightsOn time3 h+ lateCancelled
London Gatwick1,16870.4%0.34%0.34%
Glasgow38683.9%1.04%0.00%
Manchester36871.4%1.35%0.54%

What to know when claiming from Air Transat

  • Air Transat has a dedicated online claim form for flight disruption (airtransat.com/en-GB → Forms → Claim for flight delay) and a claim-tracking page. Its EU/UK disruption page covers flights departing the EU or the UK.
  • Air Transat says claims must reach it within one year of the disruption and that it will respond within a maximum of 30 days. Court time limits for UK261 claims are longer (6 years in England and Wales), but claiming within the year avoids an argument.
  • Air Transat offers a certificate of delay up to 180 days after departure – useful evidence for your claim or travel insurance.
  • Air Transat says it is not subscribed to an approved ADR scheme. For flights from the UK, unresolved complaints can go to the CAA's PACT.

About Air Transat

Air Transat was founded in December 1986 and made its first flight on 14 November 1987; its first transatlantic flight, Montreal–Paris, followed in May 1988. Based in Montreal, it is a leisure airline with an all-Airbus fleet (A321 and A330), flying Canadians to Europe, the Caribbean and Latin America. A planned takeover by Air Canada was abandoned in April 2021 after it did not receive European Commission approval.

In the UK, Air Transat flies all year to Toronto from London Gatwick, Manchester and Glasgow, and in summer from Gatwick to Montreal. The CAA's 2025 figures record 1,922 Air Transat flights at UK airports, with 73.3% on time and 0.67% arriving 3 hours or more late.

London–Toronto is about 5,700 km, so a flight from the UK that arrives 4 hours or more late gives £520 per passenger (£260 for 3–4 hours). The flight back from Canada is covered by Canada's APPR, not UK261.

How to claim directly from Air Transat

  • Official online form: airtransat.com
  • Dedicated claim form for flight disruption; Air Transat says claims must reach it within one year and it replies within a maximum of 30 days (tracking: /en-GB/forms/claim-tracking-flight-delay). Flights operated by a partner airline are claimed from that airline. Air Transat says it is not subscribed to an approved ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Air Transat flight was at least 3 hours late?

Yes, if the flight departed from an EU airport and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Air Transat?

Directly through the airline's customer service form (https://www.airtransat.com/en-GB/forms/claim-for-flight-delay), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Air Transat flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Air Transat offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Air Transat name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Air Transat – official claim / complaints page – Air Transat
  2. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  3. Regulation (EC) No 261/2004 – EUR-Lex
  4. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.