In short: Tell Jet2 staff before leaving the airport and complete a PIR; delayed bags can also be reported on Jet2’s self-service portal. Then claim in writing – online or to the Baggage Claims Team, PO Box 284, Leeds LS11 1GE: 7 days for damage, 21 days for delay or loss. Jet2 aims to reply within 28 days. Its limit is 1,519 SDR per passenger.
Step 1: the PIR – before you leave the airport
Jet2’s baggage FAQ says that if you experience any loss, damage or delay to your baggage you must tell its team straight away; its Customer Helpers will help you complete a Property Irregularity Report (PIR). Keep the PIR safe – without it, Jet2 says, its Customer Services team may not be able to process a claim.
- Delayed bag: you can report it on Jet2’s self-service baggage portal and later check the status or manage your file there. Give a mobile number – Jet2 updates you by text.
- Damaged bag: report it at the airport. If you did not, Jet2 says to make it aware by phone on +44 (0) 113 231 4055 or through a Customer Helper. Photograph the damage.
Once found, Jet2’s courier delivers the bag to your hotel or home address and contacts you to arrange a time. For legal background see delayed baggage compensation.
Chasing a delayed bag: Jet2’s airport contacts
Jet2 publishes a baggage email address for each UK airport it flies from; write to the one for the UK airport you travelled through, or call +44 (0) 113 231 4055 and choose your airport.
| UK airport | |
|---|---|
| Belfast International | BFS.PaxServices@swissport.com |
| Birmingham | BHXBaggage@jet2.com |
| Bristol | BRSBaggage@jet2.com |
| East Midlands | EMABaggage@jet2.com |
| Edinburgh | EDIBaggage@jet2.com |
| Glasgow | GLABaggage@jet2.com |
| Leeds Bradford | LBABaggage@jet2.com |
| Liverpool | LPLBaggage@jet2.com |
| London Luton | LTNBaggage@jet2.com |
| London Stansted | STNBaggage@jet2.com |
| Manchester | MANBaggage@jet2.com |
| Newcastle | NCLBaggage@jet2.com |
Jet2 also lists a Bournemouth address; check the current one on its baggage FAQ. While you wait, buy only what you need – toiletries, underwear, a change of clothes – and keep every receipt. The CAA says bare essentials are usually reimbursed.
Step 2: the written claim and its deadlines
Jet2 says a PIR on its own is not a claim: you must send a written claim, online through the form linked from its baggage FAQ or by post to Baggage Claims Team, PO Box 284, Leeds LS11 1GE. Include a copy of the PIR, receipts for anything you claim and, for damage, photos. Jet2 aims to respond within 28 days.
Jet2’s pages give slightly different start dates, so use the earliest:
| Problem | Jet2 FAQ | Jet2 terms | Montreal Convention |
|---|---|---|---|
| Damaged bag | 7 days from completing the PIR or from your return flight home, whichever is later | 7 days from receiving the bag | 7 days from receipt (Art. 31) |
| Delayed bag | 21 days from the bag being returned | 21 days from when the bag should have been received | 21 days from the bag being placed at your disposal |
| Lost bag | 21 days from being told it is irretrievably lost | As above | May be treated as lost after 21 days; court within 2 years |
Jet2’s terms say that if you miss these limits “no action shall lie against us”. The safest course: send a short written claim with the PIR reference as soon as you are home, then add receipts.
What Jet2 pays – and what it excludes
Jet2’s terms limit its liability for cabin and checked baggage to the local currency equivalent of 1,519 Special Drawing Rights per passenger – about £1,534 or €1,837 on the IMF rate of 10 November 2026. You get your proven loss, usually depreciated, not a fixed sum. Jet2 lets you raise the limit at check-in by paying £5 for every £50 of extra cover, up to £1,500 above the standard limit.
Jet2’s FAQ says:
- scratches, dents and cosmetic damage are treated as normal wear and tear, and minor damage claims are not considered; bags must be strong enough for normal handling;
- it will not accept liability for valuables in checked baggage – jewellery, cameras, laptops, cash, electrical equipment, documents – which should go in hand luggage;
- it suggests claiming on your travel insurance first, as insurers often pay more.
The Montreal Convention voids contract terms that lower the airline’s liability (Article 26), so blanket exclusions can be challenged, but carrying valuables in the cabin avoids the argument. See lost luggage and damaged luggage.
If Jet2 refuses or underpays
Reply with your evidence and ask Jet2 to explain any deduction. Jet2 is not in an approved ADR scheme, and the Spanish AESA route it names excludes baggage. The CAA’s Passenger Advice and Complaints Team handles Montreal Convention complaints where an airline is not in ADR. After that, a letter before action and the small claims court, within 2 years.
If the flight was also 3+ hours late, claim compensation separately – see how to claim from Jet2.
Frequently asked questions
How do I report a delayed bag to Jet2?
Complete a PIR with a Jet2 Customer Helper at the airport, or report it on Jet2’s self-service baggage portal. You can then track the bag there and email the baggage team for your UK airport.
How long do I have to claim for lost or delayed Jet2 luggage?
21 days, in writing. Jet2’s FAQ counts from when the bag is returned (or you are told it is lost); its terms count from when the bag should have arrived. Use the earlier date to be safe. Damage claims: 7 days.
How much does Jet2 pay for lost luggage?
Your proven loss up to 1,519 SDR per passenger – about £1,534 on 10 November 2026 – unless you paid at check-in to increase the limit.
Is a PIR enough to claim from Jet2?
No. Jet2 says a PIR on its own is not a claim. Send a written claim online or to Baggage Claims Team, PO Box 284, Leeds LS11 1GE, with the PIR and receipts.
The Jet2.com name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with Jet2.com. Information only, not legal advice.
Sources
- FAQs – Delayed, lost, damaged baggage and lost property – Jet2.com
- Terms & Conditions – Jet2.com
- Flight delay and cancellation claims – Jet2.com
- Lost, delayed or damaged baggage – UK Civil Aviation Authority
- How the CAA can help (Passenger Advice and Complaints Team) – UK Civil Aviation Authority
- Montreal Convention 1999 – Articles 17, 22, 31 and 35 – EUR-Lex
- SDR valuation – currency units per SDR (10 November 2026) – International Monetary Fund
We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.