Check compensationCheck

Royal Air Maroc flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Royal Air Maroc flight delayed or cancelled, or were you denied boarding? Royal Air Maroc is not an EU or UK airline, so EU261 and UK261 apply only to its flights departing the EU or the UK. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Royal Air Maroc flights departing the EU you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. A Moroccan airline: UK261 covers its flights departing UK airports (e.g. London–Casablanca or Gatwick–Marrakech) and EU261 its flights departing EU airports. Flights from Morocco to the UK or EU are not covered by either.

IATA code
AT
Headquarters
Casablanca (Anfa)
Hub
Casablanca Mohammed V (CMN), Tangier (TNG)
Type
Full-service
EU261 scope
flights departing the EU

Royal Air Maroc flight delay: when is compensation due?

If your Royal Air Maroc flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Royal Air Maroc routes: London Heathrow–Casablanca, London Gatwick–Casablanca, London Gatwick–Marrakech, London Gatwick–Tangier, London Stansted–Marrakech, Manchester–Casablanca.

Royal Air Maroc flight cancellation: what are you entitled to?

If your flight is cancelled, Royal Air Maroc must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Royal Air Maroc flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Royal Air Maroc flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was Royal Air Maroc in the UK in 2025?

Royal Air Maroc operated 2,067 flights at UK airports in 2025. 0.72% were 3 hours or more late and 0.77% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
2,067

2025, at UK airports

On time (≤ 15 min late)
50.8%

worse than the UK average (72.7%)

3 hours or more late
0.72%

1 in 139 flights · worse than the UK average

Cancelled
0.77%

16 flights · better than the UK average

Average delay
23.8 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

UK airportFlightsOn time3 h+ lateCancelled
London Heathrow89053.0%0.11%0.89%
London Gatwick73943.1%1.08%0.67%
Manchester32656.3%1.83%0.31%
London Stansted11268.4%0.00%1.75%

What to know when claiming from Royal Air Maroc

  • Claim through Royal Air Maroc's online complaints form (royalairmaroc.com → Contact us → Make a claim or complaint), choosing ‘Customer Service Complaint’. You need your booking reference, the first 13 digits of your ticket number, the flight number and date; a login is optional. The form lets you choose payment in cash or as a travel voucher – choose cash if you want money.
  • Royal Air Maroc says that for codeshare or Oneworld flights, disruption compensation is handled by the airline that operated the flight, while refunds go through the airline or agency that sold you the ticket.
  • London–Casablanca is about 2,100 km: a delay of 3 hours or more on arrival gives £350 per passenger from the UK.
  • Royal Air Maroc is not in a CAA-approved ADR scheme. For flights from the UK, unresolved complaints can go to the CAA's PACT.

About Royal Air Maroc

Royal Air Maroc was founded in 1953 and is Morocco's state-owned flag carrier, based at Casablanca-Anfa with its hub at Casablanca Mohammed V. It has been a member of the Oneworld alliance since 1 April 2020 and uses Casablanca as a transfer point between Europe, West Africa and the Americas. Its fleet consists of Boeing 737s, 787 Dreamliners and Embraer E190s.

From the UK, Royal Air Maroc flies from London Heathrow, Gatwick and Stansted and from Manchester to Casablanca, and from Gatwick to Marrakech, Tangier, Rabat and Tétouan. In the CAA's 2025 figures it operated 2,067 flights at UK airports, but only 50.8% were on time – the lowest on-time rate of any airline in that data – and 0.72% arrived 3 hours or more late.

Only the outbound direction is protected: a Gatwick–Marrakech flight is covered by UK261, the return from Marrakech is not. With one booking via Casablanca – for example London–Casablanca–Dakar – the journey that starts in the UK is assessed as a whole, using the distance to the final destination.

How to claim directly from Royal Air Maroc

  • Official online form: royalairmaroc.com
  • Centralised online complaints form (choose ‘Customer Service Complaint’): booking reference, first 13 digits of the ticket number, flight number and date; login optional. Compensation can be paid in cash or as a transport voucher – choose cash. For codeshare or Oneworld flights, disruption compensation goes to the operating airline. Follow-ups: reply to the latest e-mail from serviceclient@royalairmaroc.com with the same subject line. Not in a CAA-listed UK ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Royal Air Maroc flight was at least 3 hours late?

Yes, if the flight departed from an EU airport and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Royal Air Maroc?

Directly through the airline's customer service form (https://www.royalairmaroc.com/uk-en/information/service-claims), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Royal Air Maroc flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Royal Air Maroc offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Royal Air Maroc name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Royal Air Maroc – official claim / complaints page – Royal Air Maroc
  2. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  3. Regulation (EC) No 261/2004 – EUR-Lex
  4. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.