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easyJet flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your easyJet flight delayed or cancelled, or were you denied boarding? easyJet is a UK airline: UK261 covers its flights departing the UK and its flights into the UK, and EU Regulation 261/2004 its flights departing the EU. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On easyJet flights departing the EU you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. easyJet UK is British, easyJet Europe (EJU) is Austrian and easyJet Switzerland (EZS) is Swiss-registered. EU261 applies in full to easyJet Europe flights; on easyJet UK flights EU261 applies when departing the EU and the British UK261 when departing the UK (same amounts in pounds: £220 / £350 / £520).

IATA code
U2
Headquarters
London Luton
Hub
London Gatwick, London Luton, Milan Malpensa, Geneva
Type
Low-cost
EU261 scope
flights departing the EU

easyJet flight delay: when is compensation due?

If your easyJet flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical easyJet routes: London Gatwick–Geneva, London Gatwick–Amsterdam, London Luton–Basel, London Gatwick–Budapest.

easyJet flight cancellation: what are you entitled to?

If your flight is cancelled, easyJet must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a easyJet flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your easyJet flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was easyJet in the UK in 2025?

easyJet operated 390,798 flights at UK airports in 2025. 0.51% were 3 hours or more late and 0.79% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
390,798

2025, at UK airports

On time (≤ 15 min late)
72.6%

close to the UK average (72.7%)

3 hours or more late
0.51%

1 in 196 flights · close to the UK average

Cancelled
0.79%

3,095 flights · better than the UK average

Average delay
15.1 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

UK airportFlightsOn time3 h+ lateCancelled
London Gatwick121,85870.0%0.49%0.75%
London Luton44,48871.5%0.40%0.48%
Manchester40,56564.5%0.79%1.21%
Bristol38,05172.4%0.48%0.64%
Belfast International32,33179.5%0.48%0.64%
Edinburgh30,21872.7%0.43%0.89%
Glasgow19,44178.8%0.32%0.74%
Liverpool John Lennon15,44982.8%0.47%1.12%
Birmingham14,32773.2%0.53%1.09%
London Stansted6,95779.8%0.44%0.83%

What to know when claiming from easyJet

  • Claim on easyJet's own compensation portal – easyJet says you must apply directly to it. If it rejects the claim, easyJet is a member of AviationADR, which you can use within 12 months of its final response.
  • On flights departing the UK, compensation under the British rule is paid in pounds – AirHelp handles claims under both systems.

About easyJet

easyJet is Europe's second-largest low-cost airline. Preparing for Brexit, in 2017 it split into three legal entities (easyJet UK, easyJet Europe – Austrian, easyJet Switzerland), but for passengers this hardly matters: virtually every easyJet flight is covered either by EU261 or by an equivalent rule.

easyJet's network centres on the United Kingdom, Switzerland, France and Italy. Congested airspace around Gatwick and the British air traffic control (NATS) system failures of 2023 and 2025 caused many cancellations. Some of these were genuine extraordinary circumstances, but easyJet often cites them for its own problems too.

How to claim directly from easyJet

  • Official online form: easyjet.com
  • No login needed. Any passenger or the booker can claim for themselves; only the lead (first) passenger can add the others on the booking. The e-mail and phone must match the booking and the bank account must be the claimant’s. Expenses have a separate form: easyjet.com/claim/en/welfare. easyJet says you must apply directly to it. UK ADR: AviationADR member (within 12 months of easyJet’s final response).
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my easyJet flight was at least 3 hours late?

Yes, if the flight departed from an EU airport and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to easyJet?

Directly through the airline's customer service form (https://www.easyjet.com/claim/en/eu261), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a easyJet flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

easyJet offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The easyJet name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. easyJet – official claim / complaints page – easyJet
  2. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  3. Regulation (EC) No 261/2004 – EUR-Lex
  4. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.