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KM Malta Airlines flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your KM Malta Airlines flight delayed or cancelled, or were you denied boarding? KM Malta Airlines is licensed in the EU, so EU Regulation 261/2004 applies to all its flights. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On KM Malta Airlines flights on every route you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. You can usually claim for flights up to 3 years back.

IATA code
KM
Headquarters
Luqa
Hub
Malta (MLA)
Type
Full-service
EU261 scope
all flights

KM Malta Airlines flight delay: when is compensation due?

If your KM Malta Airlines flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical KM Malta Airlines routes: London Heathrow–Malta, London Gatwick–Malta, Malta–Palermo, Malta–Málaga.

KM Malta Airlines flight cancellation: what are you entitled to?

If your flight is cancelled, KM Malta Airlines must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a KM Malta Airlines flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your KM Malta Airlines flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was KM Malta Airlines in the UK in 2025?

KM Malta Airlines operated 2,166 flights at UK airports in 2025. 0.18% were 3 hours or more late and 0.18% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
2,166

2025, at UK airports

On time (≤ 15 min late)
85.4%

close to the UK average (72.7%)

3 hours or more late
0.18%

1 in 556 flights · better than the UK average

Cancelled
0.18%

4 flights · better than the UK average

Average delay
7.4 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

UK airportFlightsOn time3 h+ lateCancelled
London Heathrow1,49883.4%0.20%0.27%
London Gatwick66890.1%0.15%0.00%

What to know when claiming from KM Malta Airlines

  • KM Malta Airlines' delay notice tells you to send complaints and claims for delay or denied-boarding compensation through its online help centre (help.kmmaltairlines.com).
  • London–Malta is about 2,100 km, so a delay of 3 hours or more on arrival gives £350 from London or €400 from Malta.
  • KM Malta Airlines is not in a CAA-approved ADR scheme. For flights from the UK, unresolved complaints can go to the CAA's PACT.

About KM Malta Airlines

KM Malta Airlines is Malta's national airline. The government founded it on 2 October 2023 to replace Air Malta, which closed after the European Commission would not allow further state aid; KM Malta Airlines took over the flying on 31 March 2024. The brand rights are rented from a state company, and in October 2026 Malta's finance minister confirmed preliminary talks with possible strategic partners.

It flies a small, young fleet of 8 Airbus A320neos from Malta. In the CAA's 2025 figures KM Malta Airlines operated 2,166 flights at London Heathrow and London Gatwick, with 85.4% on time – one of the best records of any airline in the UK data – and only 0.18% arriving 3 hours or more late.

As a Maltese airline it is covered by EU261 on every flight, in both directions between the UK and Malta.

How to claim directly from KM Malta Airlines

  • Official online form: help.kmmaltairlines.com
  • KM Malta Airlines’ delay notice sends complaints and claims for delay or denied-boarding compensation to its online help centre. Not in a CAA-listed UK ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my KM Malta Airlines flight was at least 3 hours late?

Yes, if the flight departed from anywhere (it is an EU airline) and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to KM Malta Airlines?

Directly through the airline's customer service form (https://help.kmmaltairlines.com/), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a KM Malta Airlines flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

KM Malta Airlines offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The KM Malta Airlines name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. KM Malta Airlines – official claim / complaints page – KM Malta Airlines
  2. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  3. Regulation (EC) No 261/2004 – EUR-Lex
  4. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.