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Airlines: flight delays and compensation

The rules are the same for every airline, but the practice is not: low-cost airlines send standard rejections, full-service airlines pay slowly, and with non-EU airlines the direction of travel decides. Choose the airline you flew with.

Quick rule: with an EU airline (plus Swiss, Norwegian and Icelandic airlines), EU261 applies to every flight. With a non-EU airline (Turkish Airlines, Emirates, Qatar Airways, easyJet UK, British Airways) it applies only to flights departing the EU – not to the return flight. Flights departing the UK are covered by the equivalent UK261.

EU airlines

39 airlines · compensation on every flight

Non-EU airlines

51 airlines · compensation on flights departing the EU

Your airline is not on the list?

Compensation depends on the route and the cause of the disruption, not on the airline. Use the compensation checker: it tells you for any flight on any airline whether compensation is due. AirHelp handles claims against more than 300 airlines.

Compensation amounts for every airline

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520