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Jet2 refunds: when you get your money back

Jet2.com’s flights are non-refundable if you cancel – its terms leave no room for doubt. But when Jet2 cancels or significantly changes your flight, or delays it by more than five hours, you are entitled to a full refund, including what you paid for bags, seats and meals. Here is how the rules work in practice.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

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In short: Jet2 cancelled or significantly changed your flight: full refund including baggage, seat and meal fees, to the person who paid – the law says within 7 days. Departure delayed over 5 hours: you can cancel and get a full refund of that flight. You cancelled yourself: no refund, but you can change names or dates for £35 per person per flight plus any fare difference.

When Jet2 must refund you

Jet2’s care and assistance FAQ sets out the refund cases under the Regulation:

What happenedJet2’s stated option
Departure delayed over 5 hoursCancel the booking and receive a full refund of the delayed flight
Flight cancelledFull refund of the cancelled flight, or re-routing (subject to availability)
Denied boarding (not volunteers)Full refund of the flight, or re-routing

Jet2’s terms add that where it cancels or makes a significant change to a flight, the refund covers the price of the flight including fees for baggage, seat selection and meals. Refunds are paid only to the person who paid for the booking, by the same payment method.

Under Article 8 of UK261 and EU261, the refund must be paid within seven days, in money unless you agree otherwise. If the disruption made the rest of your trip pointless, the parts already flown can be refunded too, with a flight back to where you started.

How to get a Jet2 refund

  • Flight cancelled: follow the instructions Jet2 sends with the cancellation, or contact Customer Services. Jet2’s FAQ says that if it cannot offer a suitable alternative flight, it refunds your payment to the card used for the booking. You are entitled to choose the refund even if an alternative is offered.
  • Delayed more than 5 hours and you don’t want to travel: tell Jet2 before giving up the flight, and claim the refund on Jet2’s EU261 form – Jet2 lists “a flight refund (if your flight’s departure was delayed over 5 hours and you elected not to travel and cancelled your booking)” as a claimable item. Attach the booking confirmation.
  • Jet2holidays package: the package rules apply – contact Jet2holidays about the whole holiday. See package holidays.

Other refunds Jet2’s terms mention: seat selection charges “may be refunded” if the aircraft was changed, and Guaranteed Cabin Luggage charges if Jet2 moved your bag to the hold for operational reasons. Baggage charges are otherwise non-refundable if you change your mind.

Cancelling your own Jet2 flight

Jet2’s terms are blunt: bookings are non-refundable, so if you cancel, miss or cannot take your flight, or no longer want additional services, there is no refund. Its FAQ says you can cancel in Manage My Booking (Jet2 sends an email with a link to confirm), but you will not be refunded the price paid. If you miss check-in – which normally closes 40 minutes before departure – the booking is cancelled without refund.

The alternatives Jet2 offers:

  • Date change: £35 per person per one-way flight online or at airport sales desks (£45 through the Contact Centre), plus any increase in fare, taxes and charges. If the new fare is lower, there is no refund.
  • Name change: one change per booking for the same £35 fee (£45 by phone), plus any fare difference for further changes. Genuine spelling errors of up to three letters can be corrected free in Manage My Booking.
  • Route changes are not possible.

The Jet2 terms we read do not mention refunding unused taxes or Air Passenger Duty if you do not fly. If that matters to you, ask Customer Services in writing. Jet2 recommends travel insurance from the date of booking for cancellations for illness or other personal reasons.

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What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

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Refund, compensation and expenses are separate

A Jet2 cancellation or long delay can give you up to three separate payments:

  1. Refund of what you paid (or re-routing instead).
  2. Compensation of £220 / £350 / £520 (UK261) or €250 / €400 / €600 (EU261), if you arrived 3+ hours late or were told of the cancellation less than 14 days ahead, and the cause was within Jet2’s control – see Jet2 cancellations.
  3. Expenses for meals, hotels and alternative transport while you waited, with itemised receipts.

Jet2 handles all three on its EU261 form. Taking a refund does not cancel your compensation claim, but once you stop travelling Jet2’s duty to provide meals and hotels ends.

If the refund is late

  1. Write to Jet2 quoting the booking reference, the date of your request and the 7-day limit in Article 8.
  2. If you paid more than £100 by credit card, section 75 of the Consumer Credit Act 1974 may allow a claim against the card provider; for debit cards ask about a chargeback.
  3. Jet2’s terms describe financial protection for flight-only bookings and linked travel arrangements if Jet2.com itself became insolvent – that is separate from a late refund.
  4. If Jet2 still does not pay, complain to the CAA’s Passenger Advice and Complaints Team, then consider court with a letter before action.

Our refund rights guide covers the legal detail, and claiming from Jet2 covers the form.

Frequently asked questions

Does Jet2 refund cancelled flights?

Yes. When Jet2 cancels or significantly changes a flight, its terms give a refund of the price paid including baggage, seat and meal fees, to the person who paid. You can choose re-routing instead.

Can I get a refund if my Jet2 flight is delayed?

If the departure delay is over 5 hours and you choose not to travel, Jet2 says you can cancel and receive a full refund of the delayed flight. Shorter delays give no refund, but a 3-hour arrival delay can give compensation.

Can I cancel my Jet2 flight and get my money back?

No. Jet2’s terms say bookings are non-refundable if you cancel. You can change the date or name for £35 per person per one-way flight (£45 by phone) plus any fare difference.

How long does a Jet2 refund take?

Jet2’s pages we checked do not give a timescale for disruption refunds. The legal limit under Article 8 is seven days.

Will Jet2 refund my bags and seats if it cancels?

Yes. Jet2’s terms say a refund for a flight it cancels or significantly changes includes fees paid for baggage, seat selection and meals.

The Jet2.com name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with Jet2.com. Information only, not legal advice.

Sources

  1. FAQs – Care and assistance during delays and disruption – Jet2.com
  2. Terms & Conditions – Jet2.com
  3. FAQs – Changes to bookings and cancellations – Jet2.com
  4. Delays and Disruptions – EU261 claim form – Jet2.com
  5. Regulation (EC) No 261/2004 as retained in UK law – Article 8 (reimbursement or re-routing) – legislation.gov.uk
  6. Cancellations – UK Civil Aviation Authority
  7. How the CAA can help (Passenger Advice and Complaints Team) – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.