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Singapore Airlines flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Singapore Airlines flight delayed or cancelled, or were you denied boarding? Singapore Airlines is not an EU or UK airline, so EU261 and UK261 apply only to its flights departing the EU or the UK. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Singapore Airlines flights departing the EU you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. A Singaporean airline: UK261 covers its flights departing UK airports (e.g. Heathrow–Singapore) and EU261 its flights departing EU airports. Flights from Singapore to the UK or EU are not covered by either.

IATA code
SQ
Headquarters
Singapore (Changi)
Hub
Singapore Changi (SIN)
Type
Full-service
EU261 scope
flights departing the EU

Singapore Airlines flight delay: when is compensation due?

If your Singapore Airlines flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Singapore Airlines routes: London Heathrow–Singapore, London Gatwick–Singapore, Manchester–Singapore, Singapore–Sydney.

Singapore Airlines flight cancellation: what are you entitled to?

If your flight is cancelled, Singapore Airlines must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Singapore Airlines flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Singapore Airlines flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was Singapore Airlines in the UK in 2025?

Singapore Airlines operated 4,226 flights at UK airports in 2025. 0.38% were 3 hours or more late and 0.75% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
4,226

2025, at UK airports

On time (≤ 15 min late)
74.1%

close to the UK average (72.7%)

3 hours or more late
0.38%

1 in 263 flights · better than the UK average

Cancelled
0.75%

32 flights · better than the UK average

Average delay
12.5 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

UK airportFlightsOn time3 h+ lateCancelled
London Heathrow2,90076.0%0.34%0.68%
London Gatwick67970.6%0.29%0.15%
Manchester64769.3%0.61%1.67%

What to know when claiming from Singapore Airlines

  • Singapore Airlines publishes an EU/UK passenger-rights notice and asks you to contact Singapore Airlines in your country of residence about a disrupted flight – the contact form is linked from that notice.
  • Singapore Airlines is not in a CAA-approved ADR scheme. For flights departing the UK, unresolved complaints can go to the CAA's Passenger Advice and Complaints Team (PACT).

About Singapore Airlines

Singapore Airlines traces its history to Malayan Airways, founded in 1947, and has flown under its present name since 1972. From its hub at Singapore Changi it connects Europe with South-East Asia, Australia and New Zealand. It is a member of Star Alliance and owns 25.1% of Air India.

From the UK it flies to Singapore from London Heathrow, London Gatwick (daily since March 2025) and Manchester – more than 4,200 flights at UK airports in the CAA's 2025 figures, of which only 0.38% arrived 3 hours or more late.

Only the outbound direction is protected. A London–Singapore–Sydney journey on one booking that reaches Sydney 4 hours or more late gives £520 under UK261, because the journey starts in the UK; the return from Sydney or Singapore is not covered.

How to claim directly from Singapore Airlines

  • Official online form: singaporeair.com
  • Singapore Airlines’ EU/UK passenger-rights notice; it asks you to contact Singapore Airlines in your country of residence about a disrupted flight (contact form linked on the page). Not in a CAA-listed UK ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Singapore Airlines flight was at least 3 hours late?

Yes, if the flight departed from an EU airport and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Singapore Airlines?

Directly through the airline's customer service form (https://www.singaporeair.com/en_UK/gb/travel-info/customer-commitment/pax-rights-regulations-europe/), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Singapore Airlines flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Singapore Airlines offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Singapore Airlines name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Singapore Airlines – official claim / complaints page – Singapore Airlines
  2. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  3. Regulation (EC) No 261/2004 – EUR-Lex
  4. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.