Norwegian delay & cancellation compensation

In short: On Norwegian flights on every route you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. You can usually claim for flights up to 3 years back.

IATA code: DY
Headquarters: Fornebu (Oslo)
Hub: Oslo Gardermoen (OSL), Bergen, Stockholm, Copenhagen
Type: Low-cost
EU261 scope: all flights

Norwegian flight delay: when is compensation due?

If your Norwegian flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Norwegian routes: Oslo–Bergen, Oslo–London Gatwick, Oslo–Alicante, Oslo–Budapest.

Norwegian flight cancellation: what are you entitled to?

If your flight is cancelled, Norwegian must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Norwegian flight?

Flight distanceDelay on arrivalCompensation per passenger

Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220

1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350

Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)

Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

How punctual was Norwegian in the UK in 2025?

Norwegian operated 13,587 flights at UK airports in 2025. 0.17% were 3 hours or more late and 0.69% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated: 13,587
On time (≤ 15 min late): 78.7%
3 hours or more late: 0.17%
Cancelled: 0.69%
Average delay: 10.3 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

UK airport	Flights	On time	3 h+ late	Cancelled
London Gatwick	10,565	80.1%	0.12%	0.70%
Edinburgh	1,797	79.8%	0.17%	0.50%
Manchester	1,084	62.6%	0.64%	0.91%
Newcastle	140	86.4%	0.00%	0.00%

What to know when claiming from Norwegian

Norwegian's own online claim form is relatively quick, but it applies the ‘winter weather’ excuse too broadly – in Scandinavia snow is not automatically an extraordinary circumstance.

About Norwegian

Norwegian is Scandinavia's largest low-cost airline, flying from Oslo, Stockholm, Copenhagen and Helsinki to destinations across Europe, more often in the summer season. Since its 2021 restructuring it operates only short-haul European flights.

As an EEA member, Norway has adopted EU261, so the same €250–600 compensation applies to Norwegian flights.

How to claim directly from Norwegian

Official online form: norwegian.com
‘Claims or feedback’ hub: delays and cancellations, and a separate expense claim form (/uk/help-contact/expense-claim/). Norwegian recommends claiming directly. Not in a CAA-listed UK ADR scheme.
Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Norwegian flight was at least 3 hours late?

Yes, if the flight departed from anywhere (it is an EU airline) and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Norwegian?

Directly through the airline's customer service form (https://www.norwegian.com/uk/help-contact/claims/), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Norwegian flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Norwegian offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Norwegian name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

Norwegian – official claim / complaints page – Norwegian
UK flight punctuality statistics 2025 – UK Civil Aviation Authority
Regulation (EC) No 261/2004 – EUR-Lex
Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.

Norwegian flight delay and cancellation compensation