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Aurigny flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Aurigny flight delayed or cancelled, or were you denied boarding? Aurigny is not an EU or UK airline, so EU261 and UK261 apply only to its flights departing the EU or the UK. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

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In short: On Aurigny flights departing the EU you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. Aurigny is licensed in Guernsey, a Crown Dependency that is not part of the UK. UK261 covers its flights departing UK airports (e.g. London Gatwick–Guernsey, £220 for a 3-hour arrival delay) and EU261 its flights departing EU airports. Its flights departing Guernsey or Alderney are not covered by either – Aurigny says so in its Customer Charter.

IATA code
GR
Headquarters
Guernsey Airport (Forest)
Hub
Guernsey (GCI), Alderney (ACI)
Type
Regional
EU261 scope
flights departing the EU

Aurigny flight delay: when is compensation due?

If your Aurigny flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Aurigny routes: London Gatwick–Guernsey, Manchester–Guernsey, London City–Guernsey, Southampton–Guernsey, Southampton–Alderney, Guernsey–Jersey.

Aurigny flight cancellation: what are you entitled to?

If your flight is cancelled, Aurigny must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Aurigny flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Aurigny flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was Aurigny in the UK in 2025?

Aurigny operated 10,728 flights at UK airports in 2025. 1.51% were 3 hours or more late and 3.33% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
10,728

2025, at UK airports

On time (≤ 15 min late)
73.8%

close to the UK average (72.7%)

3 hours or more late
1.51%

1 in 66 flights · worse than the UK average

Cancelled
3.33%

370 flights · worse than the UK average

Average delay
17.6 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

UK airportFlightsOn time3 h+ lateCancelled
London Gatwick4,23572.9%1.09%1.76%
Southampton2,07177.9%2.42%5.39%
Manchester1,21269.4%2.07%3.27%
London City1,14577.9%0.58%5.68%
Birmingham67674.2%1.43%3.01%
Bristol65873.0%1.63%2.37%
Exeter41964.5%2.32%3.01%
Jersey14565.3%1.31%5.23%
Edinburgh10085.1%1.98%0.99%

What to know when claiming from Aurigny

  • Claim on Aurigny's online claims form, linked from its Customer Charter; the same form covers expenses (hotel, meals, standard train fares) and compensation. Attach itemised receipts – Aurigny does not accept bank statements as receipts.
  • Only flights departing the UK or the EU qualify. Aurigny states that compensation claims for flights departing Guernsey will not be considered, and that it treats weather-related delays as ineligible whatever the departure airport.
  • Fog is the classic Channel Islands disruption, and an airport genuinely closed by fog is an extraordinary circumstance. A delay caused by a technical fault or crew problem on a flight from Gatwick, Manchester or Southampton is not – that is where a claim succeeds.
  • For the journey home from the islands, travel insurance is your main protection: when delays departing the Channel Islands are outside its control, Aurigny says it will help with alternative transport and a list of hotels but expects customers to make their own arrangements.
  • Aurigny is not in a CAA-approved ADR scheme. For a flight departing a UK airport, an unresolved complaint can go to the CAA's Passenger Advice and Complaints Team (PACT).

Typical rejection reasons – and how to answer them

  • ‘UK261 does not apply because Aurigny is not a UK airline’ – correct for flights departing Guernsey or Alderney, but every flight departing a UK airport is covered whatever the airline (Art. 3(1)(a) UK261), and Aurigny's own charter accepts this.
  • ‘Bad weather’ – ask what the conditions were at the time of your flight and whether other flights operated; the exemption only covers weather that actually prevented your flight.

About Aurigny

Aurigny Air Services was founded in 1968 and is the airline of the Bailiwick of Guernsey; the States of Guernsey have owned it since 2003. From its base at Guernsey Airport it links Guernsey and Alderney with London Gatwick, London City, Manchester, Southampton and other UK airports, with Jersey, and with a few destinations in Europe such as Paris CDG. Its fleet is built around ATR 72-600 turboprops; Alderney flights use Twin Otters leased from Isles of Scilly Skybus since the Dornier 228 was retired in early 2026.

Why the rules are different: Guernsey, Alderney and Jersey are Crown Dependencies, not part of the United Kingdom (the Interpretation Act 1978 defines the UK as Great Britain and Northern Ireland). UK261 covers every flight departing a UK airport, but a flight into the UK from elsewhere only if a UK- or EU-licensed airline operates it. Aurigny holds Channel Islands Air Transport Licences rather than a UK operating licence (CAA licence register), so its flights from Guernsey and Alderney to the UK fall outside UK261 – and, being outside the EU, outside EU261 too.

Aurigny's Customer Charter confirms this: it says it is not a UK or EU-based airline, that the regulation applies only to its flights departing the UK or Europe, and that it may choose to follow the regulation on Channel Islands departures but is not obliged to. In the CAA's 2025 figures, 3.33% of Aurigny's flights at UK airports were cancelled.

How to claim directly from Aurigny

  • Official online form: aurigny.centrik.net
  • Postal address: Aurigny Customer Services Dept., La Planque Lane, Forest, Guernsey, Channel Islands, GY8 0DT
  • Aurigny’s claims form (linked from its Customer Charter) covers expenses and compensation. Aurigny states that claims for flights departing Guernsey are not considered and that weather delays are never eligible. Not in a CAA-listed ADR scheme.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Aurigny flight was at least 3 hours late?

Yes, if the flight departed from an EU airport and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Aurigny?

Directly through the airline's customer service form (https://aurigny.centrik.net/sms/case/externalreport.aspx?ReportingSubsystemId=545a1dcf-edeb-423f-938e-aaed5bd303c6), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Aurigny flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Aurigny offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Aurigny name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Aurigny – official claim / complaints page – Aurigny
  2. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  3. Regulation (EC) No 261/2004 – EUR-Lex
  4. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.