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Loganair flight delay and cancellation compensation

Up to €600 compensation per passenger. Was your Loganair flight delayed or cancelled, or were you denied boarding? Loganair is a UK airline: UK261 covers its flights departing the UK and its flights into the UK, and EU Regulation 261/2004 its flights departing the EU. Here is what to expect and what to do.

By the EU261 Flight Delay editorial team Last reviewed: Reading time: 8 min How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: On Loganair flights departing the EU you are entitled to €250–600 compensation for an arrival delay of more than 3 hours, a cancellation notified less than 14 days before departure, or involuntary denied boarding – unless the airline proves extraordinary circumstances. A British airline: UK261 covers its flights departing UK airports and – because Loganair holds a UK operating licence – also its flights into the UK from the Isle of Man and the Channel Islands, which are not part of the UK (Art. 3(1)(b) UK261). A flight that neither departs nor arrives in the UK or the EU is not covered.

IATA code
LM
Headquarters
Glasgow Airport (Paisley)
Hub
Glasgow (GLA), Aberdeen (ABZ), Edinburgh (EDI), Inverness (INV); bases including Kirkwall, the Isle of Man and Jersey
Type
Regional
EU261 scope
flights departing the EU

Loganair flight delay: when is compensation due?

If your Loganair flight reached its final destination at least 3 hours late (counting from when the doors opened), and the cause was within the airline's control – a technical fault, staff shortage, a delay on the previous flight, a strike by its own staff – you are entitled to compensation. It is not due if the airline proves extraordinary circumstances (weather, an air traffic control strike, an airport closure). Read the full conditions here.

Typical Loganair routes: Glasgow–Stornoway, Glasgow–Barra, Aberdeen–Kirkwall (Orkney), Aberdeen–Sumburgh (Shetland), Edinburgh–Southampton, London Heathrow–Derry, Manchester–Aberdeen.

Loganair flight cancellation: what are you entitled to?

If your flight is cancelled, Loganair must offer you a refund of the ticket price (within 7 days) or re-routing on the earliest available flight – including another airline's, if that is quicker. If you were told about the cancellation less than 14 days before departure and the re-routing offered differed significantly from the original flight, you are also entitled to compensation. More on the 14-day rule.

How much compensation for a Loganair flight?

Flight distanceDelay on arrivalCompensation per passenger
Up to 1,500 km
e.g. London–Paris, Berlin–Rome, Dublin–Amsterdamover 3 hours€250UK261: £220
1,500–3,500 km, and every flight within the EU over 1,500 km
e.g. London–Athens, Frankfurt–Tenerife, Rome–Tel Avivover 3 hours€400UK261: £350
Over 3,500 km, to or from outside the EU
e.g. London–New York, Frankfurt–Dubai, Paris–Bangkokbetween 3 and 4 hours€300UK261: £260 (reduced by 50%)
Over 3,500 km, to or from outside the EUover 4 hours€600UK261: £520

Check your Loganair flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

How punctual was Loganair in the UK in 2025?

Loganair operated 55,378 flights at UK airports in 2025. 0.53% were 3 hours or more late and 3.07% were cancelled – see how that compares with the UK average below and in our UK delay statistics.

Flights operated
55,378

2025, at UK airports

On time (≤ 15 min late)
78.6%

close to the UK average (72.7%)

3 hours or more late
0.53%

1 in 189 flights · close to the UK average

Cancelled
3.07%

1,752 flights · worse than the UK average

Average delay
11.7 min

UK average 15.1 min

Source: UK Civil Aviation Authority punctuality statistics 2025 – departures and arrivals combined, measured against the schedule at the UK airport. How we use this data

UK airportFlightsOn time3 h+ lateCancelled
Aberdeen10,26981.6%0.79%2.77%
Glasgow9,55978.1%0.44%6.90%
Edinburgh7,41675.5%0.49%1.83%
Manchester5,15675.8%0.74%2.44%
Isle of Man5,01478.7%0.35%2.57%
Southampton3,96176.4%0.37%1.71%
London Heathrow3,88078.8%0.23%1.82%
Newcastle2,14486.8%0.42%1.38%
Birmingham2,12878.5%0.27%3.67%
Liverpool John Lennon1,22277.3%0.56%2.55%

What to know when claiming from Loganair

  • Claim on Loganair's online UK261 claim form, linked from its ‘Flight compensation and baggage claims’ help page. Loganair asks you to claim directly and allow up to 28 days for its answer before using a claims company.
  • Weather is the most common reason given for island disruption, and genuinely severe weather is an extraordinary circumstance. The exemption only covers the actual cause of your disruption, though: if the flight was cancelled because of crew, a technical fault or a missing aircraft, compensation is due – ask Loganair in writing for the specific reason.
  • Almost all Loganair routes are under 1,500 km, so the usual amount is £220 per passenger for an arrival delay of 3 hours or more – the figure Loganair itself gives on its compensation page.
  • Loganair is not in a CAA-approved ADR scheme. If you are unhappy with its final answer, its help page points you to the CAA's Passenger Advice and Complaints Team (PACT).
  • Delayed bags: Loganair says its staff may authorise up to £25 per bag per day for essentials for the first 3 days (maximum £75), with receipts; claim within 21 days of arrival.

Typical rejection reasons – and how to answer them

  • ‘Adverse weather’ – ask what the conditions were and whether other flights at the same airport operated; under CJEU case law (C-549/07 Wallentin-Hermann) the airline must also show it took all reasonable measures.
  • ‘Operational reasons’ – a vague explanation is not proof of extraordinary circumstances; ask for the specific cause in writing.

About Loganair

Loganair was founded on 1 February 1962 by Willie Logan as the air charter arm of his construction company, and is based at Glasgow Airport. It runs many of Scotland's lifeline air services: inter-island flights in Orkney with Britten-Norman Islanders – including Westray–Papa Westray, the world's shortest scheduled route – flights to Shetland (since 1970), and Twin Otter services from Glasgow to Campbeltown, Tiree and Barra, where aircraft land on a beach.

Its fleet of ATR 42 and ATR 72 turboprops and Embraer 145 jets also links Scotland with England, Northern Ireland, the Isle of Man and the Channel Islands, with routes such as Edinburgh–Southampton and London Heathrow–Derry. In the CAA's 2025 figures Loganair operated more than 55,000 flights at UK airports and cancelled 3.07% of them – the third-highest rate among airlines with more than 10,000 UK flights in that data, after the Channel Islands carriers Blue Islands and Aurigny. Many of its airports are small and exposed to the weather.

Crown Dependencies are a special case. The Isle of Man, Jersey and Guernsey are not part of the United Kingdom (Interpretation Act 1978 defines the UK as Great Britain and Northern Ireland). UK261 covers every flight departing a UK airport, but a flight from outside the UK into the UK only if a UK- or EU-licensed airline operates it. Loganair is UK-licensed, so its flights from the Isle of Man or Jersey to the UK mainland are covered – unlike flights on airlines licensed in the Channel Islands, such as Aurigny.

How to claim directly from Loganair

  • Official online form: loganair.co.uk
  • The page links to the online UK261 claim form; you can also write to the registered office. Loganair asks you to allow up to 28 days for a reply. Not in a CAA-listed ADR scheme – Loganair itself points unhappy passengers to the CAA’s PACT.
  • Our complaint letter generator writes the letter for you – filled in, as a printable PDF.

We checked these claim channels on the airline's own website (10 November 2026).

Frequently asked questions

Am I entitled to compensation if my Loganair flight was at least 3 hours late?

Yes, if the flight departed from an EU airport and the delay was not caused by extraordinary circumstances. The amount depends on the distance: €250, €400 or €600.

How do I submit a claim to Loganair?

Directly through the airline's customer service form (https://www.loganair.co.uk/helpcentre/compensation/), or through our partner AirHelp, which checks the flight data and, if the airline rejects the claim, takes the case to the enforcement body or to court – for a fee of 35% only if it succeeds.

How long do I have to claim for a Loganair flight?

Limitation periods vary by country and are set by national law – for example 6 years in England & Wales, 5 years in Scotland and Hungary, and 3 years in Germany (from the end of the year). AirHelp typically accepts claims for flights up to 3 years old.

Loganair offered me a voucher instead of compensation. Do I have to accept it?

No. Under the Regulation, compensation is paid in money; the airline may only give you a voucher with your written agreement. If you want money, do not accept it.

Flew with another airline?

The Loganair name and trademark belong to their owner; EU261 Flight Delay is an independent information site with no connection to the airline. The content is for information only and is not legal advice. We receive a commission when a claim submitted through our partner links succeeds.

Sources

  1. Loganair – official claim / complaints page – Loganair
  2. UK flight punctuality statistics 2025 – UK Civil Aviation Authority
  3. Regulation (EC) No 261/2004 – EUR-Lex
  4. Delays and cancellations – your rights – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.