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easyJet customer service: phone, chat, complaints and claims

easyJet wants you to use its 24/7 live chat first, but it does publish a UK phone number, an email form and separate web forms for compensation, expenses and baggage. Below are the exact routes from easyjet.com, what each one is for and how long easyJet says it takes to reply – checked 10 November 2026.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: Phone (UK): +44 (0)330 551 5151, Monday to Sunday 08:00–20:00, charged at the standard local rate. Live chat: 24/7 from the Help Centre. Email form: replies to general questions within 14 days, complex ones up to 28 days. Compensation: the EC261 claim form; expenses: a separate form. Escalation: AviationADR. Checked 10 November 2026 on easyjet.com.

easyJet phone numbers and opening hours

easyJet’s Contact Numbers page lists one number per country. The UK line, as shown on 10 November 2026:

Calling fromNumberHoursCost (easyJet’s wording)
United Kingdom+44 (0)330 551 5151Monday–Sunday 08:00–20:00 (local time)“Standard local rate”, may be included in your call plan; mobiles and other networks may vary
France+33 (0)9 77 40 77 70Monday–Sunday 08:00–20:00Standard local rate
Spain+34 900 827 352Monday–Sunday 08:00–20:00Free from Spanish numbers
Germany+49 (0)30 726 297 510Monday–Sunday 08:00–20:00Standard local rate

The page also gives numbers for Austria, Croatia, Denmark, Greece, Israel, Italy, Portugal, Switzerland and the Netherlands (the Dutch line is open Monday to Friday 09:00–17:00 only). There is no separate Irish number on the list.

  • easyJet warns that phone queues “may take longer” than live chat.
  • If you add seats, bags or other products by phone, a service fee applies; the same changes are cheaper in Manage Bookings or by chat.
  • Have your booking reference (it starts with E or K) and the email used to book ready.

Live chat, virtual advisor and the email form

easyJet calls chat “the quickest and easiest way to contact us”. Its Contact us page says the live chat team is available 24/7; you start it with the “Chat to us” button in the Help Centre or the app.

  • Refunds and claims: a separate virtual advisor handles new refund requests and questions about a claim you have already sent.
  • Email: there is no published email address. “Email us” opens the easyJet Airline Contact Form: you pick the team, write up to 2,000 characters and can attach documents. easyJet says it aims to reply to general questions within 14 days, and that complex or specialised enquiries “may take us up to 28 days”.
  • easyJet holidays bookings (flight and hotel together) have their own contact form; the airline form will not handle them.

Changes to a booking – flights, names, seats, bags, cancellation – are meant to be made online in Manage Bookings, not through the form.

Complaints and EU261/UK261 compensation claims

easyJet keeps money claims out of the general contact form. Its contact page lists the forms you must use instead:

What you wantWhere
Compensation for a delay of 3+ hours at arrival, a cancellation within 14 days or denied boardingEC261 compensation form – no account needed
Hotel, meals or transport you paid yourselfExpense claim form – one receipt per expense
A complaint about serviceLive chat, or the contact form with the relevant team selected

On the compensation form, the email and mobile number must match the booking, and only the lead passenger can add the others on the booking. easyJet does not publish a reply time for compensation claims. The amounts are £220 / £350 / £520 under UK261 or €250 / €400 / €600 under EU261 – step-by-step help is in our easyJet claim guide, and the rules for cancellations in easyJet cancelled flights.

If you prefer to put the complaint in writing, our complaint letter generator drafts it for you to paste into the form.

Check your easyJet flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

Baggage problems and refunds

  • Delayed or missing bag: register it on easyJet’s Baggage Portal (linked from “Delayed and damaged bags” on the contact page) within 24 hours of landing. After five days a specialist tracing team takes over; easyJet’s baggage page gives its live chat hours as 08:30–20:00 UK time, Monday to Friday.
  • Damaged bag: photograph it before leaving the airport and register the claim within 7 days of the flight.
  • Refund after a cancellation: request it in Manage Bookings or through the virtual advisor; easyJet says it processes requests within 7 days.
  • Taxes on a flight you did not take, and insurance paperwork: both have their own forms on the contact page.

Details and deadlines: easyJet delayed, lost or damaged baggage and easyJet refunds.

Postal address and how to escalate

easyJet does not give a postal address for complaints on its contact pages. Its registered office, printed in the site footer, is easyJet Airline Company Limited, Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF. Use the online forms for claims; a letter is mainly useful as a formal letter before action.

If easyJet rejects your complaint or has not given a final answer after 8 weeks, take it to AviationADR, the CAA-approved scheme easyJet belongs to. easyJet’s notice of rights says you can refer it within 12 months of its final response; it costs you nothing. Because easyJet is in an ADR scheme, the CAA’s own complaints team will normally send you there. See ADR schemes and complaining to the CAA.

Frequently asked questions

What is the easyJet customer service phone number in the UK?

+44 (0)330 551 5151, open Monday to Sunday 08:00–20:00. easyJet says calls are charged at the standard local rate and may be included in your call plan. Checked on easyjet.com on 10 November 2026.

Is easyJet live chat available 24 hours?

Yes. easyJet’s contact page says its live chat team is available 24/7. A separate virtual advisor deals with refund requests and existing claims.

Does easyJet have an email address?

No public address. “Email us” opens an online contact form; easyJet aims to answer general questions within 14 days and complex ones within 28 days.

Can I claim easyJet compensation by phone?

No. easyJet says compensation and expense claims can only be made on its web forms: the EC261 form for compensation and the expense claim form for receipts.

The easyJet name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with easyJet. Information only, not legal advice.

Sources

  1. Contact Numbers – easyJet
  2. Contact us – easyJet
  3. easyJet Airline Contact Form – easyJet
  4. Compensation Claims Portal (EC261 claim form) – easyJet
  5. Expense Claim Form – easyJet
  6. Damaged or delayed bags and lost property – easyJet
  7. Notice of your rights in case of flight delays, cancellations and denied boarding – easyJet
  8. Alternative dispute resolution (ADR) – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.