Norwegian customer service: UK phone, chatbot, claims and complaints

Norwegian phone numbers and hours

Norwegian’s UK Help and contact page gives the same UK number for several topics, with different hours. All times are CET, one hour ahead of UK time:

Service is in English. Norwegian does not state call charges; 0330 is an 03 number, which UK rules price like an ordinary 01 or 02 call and which usually counts towards inclusive minutes. In UK time, the general line is open 07:00–19:00 on weekdays.

Chatbot and self-service

Norwegian’s chatbot “can answer our most frequently asked questions and has zero waiting time”. It is a bot, not a live agent. Bookings are managed in My Travels (changes, check-in, extras, travel documents and receipts). Packages booked with Norwegian Holidays, hotels and car hire have their own contacts listed on the same page.

Claims, complaints and refunds

Under “Claims or feedback”, Norwegian asks you to choose the right form “so your claim quickly reaches the right person”:

You can check the status and content of an existing claim on Norwegian’s self-service page; to add comments or attachments, reply to the email Norwegian sent you. No reply time is published.

Claim directly: Norwegian recommends claiming on its website rather than through third-party agents, which it says charge commission of up to 50%; a valid claim made directly is paid in full. Amounts are €250 / €400 / €600 under EU261, or £220 / £350 / £520 under UK261 on flights from the UK. More: Norwegian delay compensation and claim companies compared.

Baggage problems

Report a delayed or damaged bag at the arrival airport and keep the reference. Norwegian’s baggage support links cover delayed and damaged baggage and lost and found; the phone line for baggage enquiries has shorter hours than the main line (see the table above). Claims for essentials or repairs go on the expense claim form with receipts, within 7 days for damage and 21 days for delay: delayed baggage, damaged luggage.

Where to escalate

Norwegian is not in a CAA-approved ADR scheme, and its help page gives no postal address for complaints. If it rejects your claim or does not reply within 8 weeks:

• Flights departing the UK: the CAA’s Passenger Advice and Complaints Team – complaining to the CAA.
• Flights departing Norway, Sweden, Denmark, Finland or another EU/EEA country: that country’s enforcement body – national enforcement bodies.

Background on ADR: ADR schemes.

Frequently asked questions

What is the Norwegian phone number in the UK?

+44 (0)330 828 0854. For bookings and general enquiries it is open Monday to Friday 08:00–20:00 CET and weekends 09:00–18:00 CET; for baggage, weekdays 09:00–16:00 and weekends 10:00–16:00 CET. Checked 10 November 2026.

How do I claim compensation from Norwegian?

Use the delay or cancellation claim form under “Claims or feedback” on Norwegian’s help page. Baggage, refunds and taxes have their own forms.

Should I use a claims company for a Norwegian delay?

You do not have to. Norwegian says agents charge commission of up to 50%, and that passengers who submit a valid claim directly receive the full amount. A company can still help if Norwegian refuses and you do not want to escalate yourself – compare fees first.

How can I check my Norwegian claim?

On Norwegian’s self-service page you can see the status and content of an existing claim. To add information, reply to the email Norwegian sent you.

The Norwegian name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with Norwegian. Information only, not legal advice.

Sources

1. Help and contact (UK) – Norwegian
2. Claims – Norwegian
3. Expense claim – Norwegian
4. How the CAA can help (Passenger Advice and Complaints Team) – UK Civil Aviation Authority

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