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Loganair customer service: phone, online form, complaints and claims

Loganair, the Scottish regional airline, keeps things simple: one UK phone number with published core hours, an overseas number and a single online contact form that covers complaints, compensation, expenses and damaged bags. These are the routes on loganair.co.uk, checked 10 November 2026.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

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In short: Phone: 0344 800 2855 (UK) or +44 141 642 9407 (from overseas) – Monday to Friday 07:00–18:00, Saturday 08:00–15:00, Sunday 10:00–18:00. Online: the “Contact us” form for complaints, compensation claims, expenses and damaged bags. Reply time for claims: Loganair asks you to allow up to 28 days. Escalation: the CAA (Loganair is not in an ADR scheme). Checked 10 November 2026 on loganair.co.uk.

Loganair phone numbers and hours

Loganair’s Contact us page says you can call or “speak to a live agent during our core opening hours”:

Calling fromNumberCore hours
The UK0344 800 2855Monday–Friday 07:00–18:00
Saturday 08:00–15:00
Sunday 10:00–18:00
Overseas+44 141 642 9407

Loganair does not state call charges. 0344 is an 03 number, which UK rules price like an ordinary 01 or 02 call; the overseas number is a Glasgow landline, so from abroad you pay your provider’s international rate. Loganair lists no separate Irish number.

There is a travel trade mailbox, but Loganair says it is for travel industry professionals only and sends the public to its Help Centre.

The online contact form

Loganair lists no general live chat. Written contact goes through one online “Contact us” form, which the contact page says to use if you:

  • want to make a complaint;
  • want to make a compensation claim;
  • want to claim an expense;
  • have a damaged bag;
  • want to make a change, request assistance, give a compliment or feedback, or get information before you fly.

Pick the right category, add your booking reference and flight details, and attach documents (boarding passes, receipts, photos of damage). Loganair’s Help Centre answers many questions without contact.

UK261 compensation from Loganair

Loganair’s compensation page says UK261, the retained version of EC 261, applies to all Loganair flights. Most Loganair routes are under 1,500 km, so the usual amount is £220 per passenger for an arrival delay of 3 hours or more, or a cancellation with less than 14 days’ notice, unless caused by extraordinary circumstances such as weather that genuinely stopped the flight. Expenses for meals, hotels and transport are claimed separately, with receipts.

Loganair asks you to claim directly and allow up to 28 days (or the shorter period required by law) before using a claims service. More on its record and typical rejections: Loganair delay compensation, bad weather and technical faults.

Check your Loganair flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

Baggage and refunds

  • Damaged bag: report it at the airport and then through the contact form’s damaged-bag option within 7 days. Delayed bags must be claimed in writing within 21 days of delivery. See damaged luggage and delayed baggage.
  • Refunds: if Loganair cancels, you can choose a refund instead of re-routing, due within 7 days – see flight refund rights.

Postal address and escalation to the CAA

Loganair’s compensation page says you can also write to its registered office, but the contact page does not print the address; use the online form and keep the confirmation.

Loganair is not in a CAA-approved ADR scheme, and it points passengers who are unhappy with its answer to the Civil Aviation Authority’s Passenger Advice and Complaints Team (PACT). You can usually go to the CAA once Loganair has given its final response or 8 weeks have passed. See complaining to the CAA, ADR schemes and, for court in Scotland, Simple Procedure.

Frequently asked questions

What is the Loganair phone number?

0344 800 2855 from the UK, or +44 141 642 9407 from overseas. Core hours are Monday to Friday 07:00–18:00, Saturday 08:00–15:00 and Sunday 10:00–18:00. Checked 10 November 2026.

How do I complain to Loganair?

Use the online “Contact us” form on loganair.co.uk and choose the complaint option. The same form handles compensation claims, expenses and damaged bags.

How long does Loganair take to reply to a compensation claim?

Loganair asks you to allow up to 28 days for its response before you use a third-party claims service.

Can I go to an ombudsman about Loganair?

Loganair is not in an ADR scheme, so the route is the CAA’s Passenger Advice and Complaints Team, which Loganair itself names. Court (Simple Procedure in Scotland) remains open.

The Loganair name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with Loganair. Information only, not legal advice.

Sources

  1. Contact us – Loganair
  2. Compensation – Loganair
  3. How the CAA can help (Passenger Advice and Complaints Team) – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.