Flight compensation in Norway: delays, cancellations and how to claim

Which flights are covered

Whatever the cause, from 2 hours’ delay the airline must also provide meals and drinks, and a hotel if you are stuck overnight; after a cancellation or a 5-hour delay you can choose a refund. Care and refunds.

How much: example routes from Norway

Compensation per passenger for a 3-hour-plus delay or a late cancellation on the busiest international routes (Eurostat 2024):

How to claim in Norway

1. Claim from the airline in writing – its online form or a letter (complaint letter generator). Keep your booking, boarding pass and receipts.
2. National enforcement body: Transportklagenemnda (Transport Complaints Board), run by Norsk ReiselivsForum – Online complaint form in Norwegian and English. It deals with flights departing from Norway, and flights arriving there from outside the EU.
3. Alternative dispute resolution: The Transport Complaints Board – aviation (Transportklagenemnda – fly) is both the complaints body and the dispute route. You must complain to the airline or travel agency first; you can apply after four weeks without an answer, or eight weeks if the airline sent an interim reply.
4. Court: the local court for the departure or arrival airport, or – for cross-border cases – the European Small Claims Procedure.

Prefer not to do it yourself? A claims company does the work for a share of the compensation – see claim companies compared.

Airlines from Norway

• Norwegiancustomer
• SAS – Scandinavian AirlinesSK
• WiderøeWF
• Norse Atlantic AirwaysN0

Customer service: Norwegian.

Airports in Norway

• Oslo Gardermoen (OSL)0.24 min ATFM/arrival
• Bergen (BGO)0.01 min ATFM/arrival
• Oslo Torp Sandefjord (TRF)1,496,524 pax
• Stavanger (SVG)0.00 min ATFM/arrival
• Trondheim (TRD)0.00 min ATFM/arrival
• Tromsø Tromsø (TOS)414,549 pax
• Ålesund (AES)206,050 pax
• Kristiansand(Kjevik) (KRS)144,944 pax
• Karmøy (HAU)0.00 min ATFM/arrival

Delay causes, busiest routes and seasonal patterns: flights to Norway · European delay statistics.

Strikes in Norway

No strikes affecting flights in Norway are announced in our strike calendar at the moment.

Strike days at Norway’s airports since 2024

EUROCONTROL attributes every arrival flow restriction to a cause. These are the days on which restrictions at Norway’s airports were put down to industrial action, from January 2024 to 30 September 2026 – 4 in 2026.

Only restrictions on arriving flights at the airports themselves are counted; strikes by air traffic controllers elsewhere (for example in France, affecting overflights) and by airline staff do not appear here. A strike by air traffic controllers or airport staff is usually an extraordinary circumstance; a strike by the airline’s own staff is not. Source: EUROCONTROL. Check a specific day: delay cause checker.

Good to know

• Give the airline four weeks (eight if it sent a holding reply) before going to Transportklagenemnda.
• In EUROCONTROL’s 2025 data nearly all arrival flow-control delay at Oslo was weather-related, with January the worst month – weather is usually an extraordinary circumstance, but care is always owed.
• Because Norway applies EU261 through the EEA Agreement, a Norwegian airline counts like an EU airline: its flights into the EU from outside are covered.

Frequently asked questions

How much compensation can I get for a delayed flight in Norway?

Under EU261, €250 for flights up to 1,500 km, €400 for 1,500–3,500 km (and for every flight within the EU over 1,500 km) and €600 for longer flights (€300 if a long-haul flight arrives 3–4 hours late), per passenger, if you arrive 3 hours or more late and the airline cannot prove extraordinary circumstances. It does not matter where you live – only where you flew from, where to, and with which airline.

Where do I complain in Norway if the airline refuses to pay?

To Transportklagenemnda (Transport Complaints Board), run by Norsk ReiselivsForum, the national enforcement body for Norway (Online complaint form in Norwegian and English). It handles complaints about flights departing from Norway and flights arriving there from outside the EU. Alternative dispute resolution: The Transport Complaints Board – aviation (Transportklagenemnda – fly) is both the complaints body and the dispute route. You must complain to the airline or travel agency first; you can apply after four weeks without an answer, or eight weeks if the airline sent an interim reply.

How long do I have to claim in Norway?

The time limit depends on which country’s courts hear the claim, and we have not found an authoritative statement of the period for Norway. Claim as soon as you can, and check with Transportklagenemnda (Transport Complaints Board), run by Norsk ReiselivsForum or the European Consumer Centre. See time limits by country.

I live in Norway but my flight left from another country. Where can I claim?

Your rights depend on the flight, not on where you live. For a flight between two EU countries you can sue in the courts for the place of departure or the place of arrival (CJEU C-204/08 Rehder); for cross-border cases the European Small Claims Procedure works by post and online. The enforcement body to complain to is the one in the country where the incident happened.

Information only, not legal advice. Enforcement bodies and dispute schemes as listed by the European Commission, checked November 2026.

Sources

1. National enforcement bodies under Regulation (EC) No 261/2004 (updated 13 October 2026) – European Commission
2. Klage til Transportklagenemnda – fly – Luftfartstilsynet
3. Slik klager du – fly – Norsk ReiselivsForum
4. EEA Joint Committee Decision No 171/2004 incorporating Regulation 261/2004 – EUR-Lex
5. Air passenger rights (scope incl. airlines based in the EU, Switzerland, Norway or Iceland) – Federal Office of Civil Aviation FOCA
6. Regulation (EC) No 261/2004 – full text (Article 3: scope; recital 15: air traffic management decisions) – EUR-Lex
7. Regulation (EC) No 261/2004 as it applies in the UK (UK261) – Article 3, scope – legislation.gov.uk
8. UK flight punctuality statistics 2025 (flights by destination from UK airports) – UK Civil Aviation Authority
9. Airport arrival ATFM (flow-control) delay data, 2024–2025 – EUROCONTROL Aviation Intelligence Unit
10. Air passenger transport by reporting airport (avia_par), 2024 – Eurostat
11. Eurostat – air passenger transport routes between partner airports and main airports (2024) – Eurostat
12. EUROCONTROL – airport arrival ATFM delays (open performance data) – EUROCONTROL
13. C-204/08 Rehder v Air Baltic (jurisdiction: place of departure or arrival) – EUR-Lex

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