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Wizz Air customer service: phone, chat, complaints and claims

Wizz Air has a UK call centre that is open around the clock, a virtual assistant called Amelia and a claim form inside your WIZZ Account for complaints, compensation, refunds and baggage. There is no general email address. Here is what wizzair.com shows for UK customers, checked 10 November 2026.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

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In short: UK call centre: +44 333 300 0233, in English, 24 hours a day, 7 days a week, at local rates – but a €15 per passenger fee applies if you do something by phone that you could have done online. Chat: virtual assistant Amelia, 24/7. Complaints and claims: the claim form after logging in to your WIZZ Account; Wizz aims to process requests within 30 days. Escalation (UK): AviationADR. Checked 10 November 2026 on wizzair.com.

Wizz Air UK phone number

On Wizz Air’s Contact us page, the “Speak with an agent” box shows a number after you choose a country and language. For United Kingdom, English it showed:

NumberHoursPrice
+44 333 300 0233Monday–Sunday 00:00–24:00, local time“Local rates”
  • Call Centre Transaction Fee: Wizz charges €15.00 per passenger per transaction if you buy a ticket, add a service or change a booking by phone when the same could be done online. The fee is not refundable.
  • Group bookings: press 0 in the language menu; the group desk works 4am–9pm UTC, every day, in English only.
  • Wizz says call centre and chat agents cannot tell you the status of a refund in progress.

The number is an 03 number, which UK rules price like a call to a normal 01 or 02 number.

Amelia virtual assistant and self-service

Wizz Air’s chat is a virtual assistant, Amelia, available 24/7 for bookings, flight status, baggage and WIZZ services. For a refund after a cancellation or schedule change, Wizz says to type “Refund” to Amelia or use the refund page. Most changes – dates, names, extra services, cancellations – are made in your WIZZ Account up to 3 hours before departure.

There is no public customer service email. The only address on the contact page, specialassistance@wizzair.com, is for reporting a need for special assistance; Wizz says complaints sent there will not be dealt with.

Complaints and EU261/UK261 claims

Complaints, compensation, expense and refund requests all go through one claim form (“Make a claim” on the contact page). You must be logged in to a WIZZ Account to submit it.

  • Wizz says it aims to process all claims and written requests within 30 days. You can follow each claim under “Your Claims” in your account.
  • Claims management companies and lawyers have a separate portal.
  • If a refund you requested has not arrived after 10 days, Wizz suggests checking whether you booked through an agent, whether it was paid as WIZZ credits, and asking your bank.

Compensation is £220 / £350 / £520 under UK261 for Wizz Air UK flights from Britain, or €250 / €400 / €600 under EU261. See how to claim from Wizz Air, Wizz Air cancelled flights and Wizz Air refunds; which Wizz company flew you is explained in Wizz Air Hungary, Malta and UK.

Check your Wizz Air flight

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What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

Lost or damaged bags

The contact page tells you to go to the airport’s baggage claim or lost luggage desk on arrival and complete a Property Irregularity Report (PIR) with the handling agent. If the bag is not found within 21 days of reporting it, Wizz says it is liable for the loss: submit a claim under the “Bag loss” category with a copy of the PIR, the bag tag, your boarding pass and bank details. Delayed and damaged bags have their own categories. More: Wizz Air baggage claims.

If Wizz Air does not resolve it

Wizz Air is a member of AviationADR, the CAA-approved scheme for UK passengers. When you have Wizz’s final answer, or 8 weeks have passed without one, you can apply free of charge. Because Wizz is in an ADR scheme, the CAA’s complaints team normally directs you there. For flights from an EU country, the national enforcement body of that country is the alternative. See ADR schemes, the CAA route and national enforcement bodies.

Wizz Air’s pages do not give a postal address for complaints, so use the claim form and keep its confirmation.

Frequently asked questions

What is the Wizz Air phone number in the UK?

+44 333 300 0233, open 24 hours a day, 7 days a week, in English, at local rates. A €15 per passenger fee applies to transactions that could have been made online. Checked 10 November 2026.

Does Wizz Air have an email address for complaints?

No. Complaints and claims go through the claim form in your WIZZ Account. The special assistance email address does not handle complaints.

How long does Wizz Air take to answer a claim?

Wizz Air says it aims to process all claims and written requests within 30 days. You can check the status under “Your Claims” in your account.

The Wizz Air name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with Wizz Air. Information only, not legal advice.

Sources

  1. Contact us – Wizz Air
  2. Compliments and complaints (claim form) – Wizz Air
  3. Alternative dispute resolution (ADR) – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.