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How to claim compensation from Wizz Air

Wizz Air does not take claims by email or post in the normal course: you submit them through a claim form after logging in to your WIZZ Account. That makes the process quick to start but easy to get wrong – the category you choose, the operating airline and the evidence you attach all matter. Here is the process, Wizz's own timescales and what to do after a refusal.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

Check compensation or start a claim with AirHelp straight away

In short: Log in to your WIZZ Account, open the claim form from Compliments and complaints, choose the correct category and attach evidence. Wizz aims to answer within 30 days, and you can follow the claim under "Your Claims". For an arrival delay of 3 hours or more within Wizz's control, compensation is €250 / €400 / €600 (EU261) or £220 / £350 / £520 (UK261). If Wizz says no, go to AviationADR for UK cases (free) or the national enforcement body of the EU country you flew from.

Do you have a claim?

Check four points before you start:

  • Delay at arrival: 3 hours or more at your final destination, measured when the doors opened – not when the wheels touched down.
  • Cause: within Wizz's control. Technical faults, crew problems and knock-on delays from earlier rotations are the most common valid claims; weather, air traffic control restrictions and airport strikes usually are not.
  • Operating company and law: W6 and W4 are EU airlines, W9 is a UK airline – see which Wizz Air company. That decides whether you claim in euros or pounds.
  • Time: within the limitation period – 6 years in England, Wales and Northern Ireland; Scotland: 5 years; other countries vary (time limits).
DistanceDelay at arrivalEU261UK261
Up to 1,500 km3 h+€250£220
1,500–3,500 km3 h+€400£350
Over 3,500 km3–4 h€300£260
Over 3,500 km4 h+€600£520

Submitting the claim in your WIZZ Account

Wizz Air's Compliments and complaints page says you must log in to submit a message. Its Claim submission page then sets out how the process works:

  1. Choose the category carefully. Wizz says a wrongly selected category can prolong the resolution time. Delay compensation, cancellation compensation, expenses and baggage each have their own category.
  2. Give the facts: booking confirmation code, flight number and date, every passenger you claim for, your scheduled and actual arrival times, and what Wizz told you at the airport.
  3. Attach evidence: boarding passes, screenshots of delay notifications and receipts (VAT invoices) for meals, hotel or transport.
  4. Note your claim ID. After submitting, you receive a unique ID; quote it in all contact.

Wizz will reply to the email address used in the claim. If you booked through an online travel agency, make sure the booking is visible in your own WIZZ Account first, or Wizz may not be able to identify you. A written statement of your claim helps: try our complaint letter generator.

How long Wizz Air takes

Wizz says it aims to process all claims and written requests within 30 days, in the order they arrive, and warns that the peak season can make it slower. Its advice if more than 30 days have passed since its last email:

  • check your spam folder;
  • reply to the original claim email thread rather than starting again;
  • do not submit a second claim – duplicates are merged and not processed separately.

You can follow progress under "Your Claims" in your WIZZ Account. If Wizz has not given a final answer within 8 weeks, you can go to AviationADR for UK cases without waiting longer.

Check your Wizz Air flight

Two minutes, free, no sign-up.

What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

Typical Wizz Air rejections

Reason givenHow to respond
"Air traffic control restriction"Ask which restriction affected your flight and when. ATC delays can be extraordinary, but only if they actually caused your delay. ATC delays
"Technical issue"Ordinary technical faults are not extraordinary (CJEU, Wallentin-Hermann, C-549/07). Technical faults
"Delay of the previous flight"Wizz's aircraft fly several rotations a day; a knock-on delay only excuses Wizz if the original cause was extraordinary. Knock-on delays
"Arrival delay under 3 hours"Compare door-opening time with the schedule; flight-tracking data and photos of the arrival time help.
"Strike"A strike by Wizz's own staff is generally not extraordinary; ATC or airport strikes usually are. Strikes

Reply in the same claim thread, cite the article and the case, and ask for evidence. More background: case law library.

After a refusal: AviationADR, enforcement bodies and court

Wizz's own claim page says that if you are still not satisfied after its complaints procedure, you may refer the complaint to AviationADR, a CAA-approved scheme that is free for consumers. The CAA also lists Wizz Air as an AviationADR member. You can apply online through AviationADR's portal or by post; Wizz notes that your complaint form is your only opportunity to submit evidence, and that AviationADR asks the airline to respond within 28 days. See ADR schemes and the ADR complaint template.

For flights from EU airports, Wizz points to the European Commission's list of national bodies; the enforcement body of the departure country can take complaints – see national enforcement bodies. As a last resort: the small claims court in the UK, or the European Small Claims Procedure for cross-border EU claims.

Frequently asked questions

How do I submit a claim to Wizz Air?

Log in to your WIZZ Account, open the claim form from the Compliments and complaints page, choose the matching category and attach your evidence. You get a unique claim ID and can follow the status under "Your Claims".

How long does Wizz Air take to answer a compensation claim?

Wizz says it aims to process claims within 30 days, in the order received, and that peak periods can take longer. Do not open a second claim – reply to the original email thread instead.

Is Wizz Air in an ADR scheme?

Yes. Wizz names AviationADR on its claim submission page, and the CAA lists Wizz Air as an AviationADR member. It is free for passengers.

Do I claim in pounds or euros from Wizz Air?

It depends on the route and the operating company. W9 flights from the UK fall under UK261 (£); flights from EU airports fall under EU261 (€). W6 and W4 flights from the UK can fall under both – you choose one.

Can I claim for someone else on my booking?

You can include the passengers on your booking. For anyone on another booking, get their written authority before claiming for them.

The Wizz Air name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with Wizz Air. Information only, not legal advice.

Sources

  1. Compliments and complaints – Wizz Air
  2. Claim submission – Wizz Air
  3. Claim processing time and status – Wizz Air
  4. Regulation (EC) No 261/2004 (UK version), Article 7 – legislation.gov.uk
  5. Alternative dispute resolution (ADR) – UK Civil Aviation Authority
  6. AviationADR – AviationADR (Consumer Dispute Resolution Ltd)

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.