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Lisbon to Florence: flight delays and compensation

72,275 passengers travelled between Lisbon Humberto Delgado Airport (LIS) and Florence Airport, Peretola (FLR) in 2024, according to Eurostat. Here is what a delay or cancellation on this route is worth in each direction, which rules apply, and how often the two airports are hit by air traffic restrictions.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

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In short: Lisbon–Florence is 1,783 km. A 3-hour-plus delay or a late cancellation is worth €400 per passenger from Lisbon and €400 from Florence. 72,275 passengers used the route in 2024.

What you can claim on this route

DirectionRulesCovered airlines3 h+ delay / late cancellation
Lisbon → FlorenceEU261any airline€400
Florence → LisbonEU261any airline€400

The amount depends only on distance (1,783 km, measured as the great circle between the airports) – not on the ticket price – and is paid per passenger, children included. Whatever the cause, from 2 hours’ delay the airline must provide care (meals, drinks, a hotel overnight), and after a cancellation you choose between a refund or re-routing.

Check your Lisbon–Florence flight

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What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

Strikes that could affect this route

  • 2026-11-20, Italy: general strike (CGIL), also affecting air transport (announced)
  • 2026-11-21, Italy: ENAV air traffic controllers (FILT-CGIL, UGL-TA) (announced)
  • 2026-11-22, Italy: ENAV controllers at Malpensa (Fast-Confsal); Sicuritalia IVRI security staff at Venice Marco Polo (Fisascat-Cisl) (announced)
  • 2026-11-22, Italy: Toscana Aeroporti, GH Toscana and Consulta staff (USB Lavoro Privato) (announced)

Strikes by air traffic controllers or airport staff usually count as extraordinary circumstances; strikes by the airline’s own staff usually do not. Strike calendar.

Air traffic flow delays at Lisbon (LIS)

EUROCONTROL records the delay imposed on arriving flights when the airport or the airspace around it cannot take more traffic (air traffic flow management, “ATFM”). In 2025, 115,294 flights arrived at LIS; 16,625 of them were held back this way, 7,508 by more than 15 minutes – an average of 2.83 minutes per arrival.

What caused the ATFM delay

  • weather69%
  • aerodrome capacity29%
  • other1%
  • ATC capacity1%
  • special event1%
  • equipment (ATC)0%

Average ATFM delay per arrival by month (min)

  1. J
  2. F
  3. M
  4. A
  5. M
  6. J
  7. J
  8. A
  9. S
  10. O
  11. N
  12. D

Worst days: 17 March 2025 – 8,826 minutes, mostly weather; 31 December 2025 – 8,444 minutes, mostly weather; 20 January 2025 – 6,909 minutes, mostly weather.

2026 so far (to 30 September 2026): 87,320 arrivals, 1.86 minutes of ATFM delay per arrival (better than 2025), mainly weather (56%) and aerodrome capacity (41%).

Check what happened at LIS on your travel day →

What this means for a claim: ATFM delays come from weather (69% here), air traffic control capacity and staffing (1%) or airport limits – causes airlines often cite as extraordinary circumstances. They are only part of the story: most long delays come from the airline’s own operation (technical faults, crew, late inbound aircraft), which this data does not show. Source: EUROCONTROL.

Other routes from these airports

Frequently asked questions

How much compensation for a delayed Lisbon–Florence flight?

The great-circle distance is 1,783 km. From Lisbon: €400 per passenger (EU261, any airline). From Florence: €400 per passenger (EU261, any airline). The delay at your final destination must be 3 hours or more, and the airline must not be able to prove extraordinary circumstances.

Is a Lisbon–Florence flight covered if the airline is not European?

Yes. Both airports apply EU261 (or UK261) to every departing flight, so the airline’s nationality does not matter in either direction.

What if the flight was cancelled?

You can choose a refund or re-routing, get care while you wait, and – unless you were told at least 14 days before departure or the airline proves extraordinary circumstances – fixed compensation. Cancelled flight compensation.

Passenger numbers: Eurostat 2024 (passengers carried between the two airports, both directions). Delay data: EUROCONTROL. Information only, not legal advice.

Sources

  1. Eurostat – air passenger transport routes between partner airports and main airports (2024) – Eurostat
  2. EUROCONTROL – airport arrival ATFM delays (open performance data) – EUROCONTROL
  3. Regulation (EC) No 261/2004 – EUR-Lex

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.