Our affiliation, up front: EU261 Flight Delay is an affiliate partner of AirHelp, a competitor of Refundor. If you start a claim with AirHelp through our links and it succeeds, AirHelp pays us a commission. We have no commercial relationship with Refundor. We do not score or rate companies: this review sets out facts from Refundor’s own website, checked on 10 November 2026. Details: affiliate disclosure · editorial policy.
In short: Refundor’s website is operated by Le Leads SIA, according to its privacy policy, but claims are passed to an “authorised claim processing partner” that the site does not name. The published fee is 44% including VAT (€264 of €600) or 50% with legal action, so you keep €336 or €300. The binding terms are in the claim mandate; we found no terms page. Trustpilot showed 1.3 from 180 reviews on 10 November 2026.
Key facts
| Site operator | Le Leads SIA, named as data controller in the privacy policy (v2.3); no address or registration number given |
|---|---|
| Who handles your claim | An “authorised claim processing partner”, not named on the pages we read |
| Rules it claims under | EU compensation up to €600 (homepage); no regulation list |
| Baggage claims | Not stated |
| Standard fee | 44% incl. VAT; fixed €110 / €176 / €264 |
| Legal action | 50% incl. VAT; fixed €125 / €200 / €300 |
| Binding terms | In the claim mandate you sign; no terms page found on the site |
| Payout | Not stated |
| Languages | English, Spanish, Italian, Latvian, Russian |
Checked on 10 November 2026 on Refundor’s own pages (see Sources). Companies change their fees and terms; confirm the current figures before you sign.
Who runs Refundor
The Refundor website does not have an imprint or “About us” page that we could find. Its privacy policy (version 2.3, dated 02.10.2026) names Le Leads SIA as the data controller and gives hello@leleads.com as the contact address. It does not give a registered address, country or registration number. (“SIA” is the abbreviation used for Latvian limited companies, and the site has a Latvian-language version, but the policy itself does not state the country.)
Refundor does not process claims itself. Its “How it works” page says that once you have sent your documents, “our partner starts the process”, and that the partner handles “all contact with the airline — correspondence, follow-ups, and any disputes”. The pricing page refers to an “authorised claim processing partner”. Neither page names the partner. You should find out which company you are contracting with from the claim mandate before you sign.
What it does
Refundor’s homepage invites you to “claim up to €600 per passenger for flights that were delayed, cancelled, or overbooked”. Its site has a large set of guides, including UK-specific pages on UK261 delay, cancellation and denied boarding, and about 65 airline pages. It does not list the regulations its partner claims under, and we found no baggage claim service. The site is available in English, Spanish, Italian, Latvian and Russian.
Fees
The pricing page, “last updated: May 1, 2024”, lists these fees including VAT:
| Compensation | Standard fee | With legal action |
|---|---|---|
| €250 (up to 1,500 km) | €110 | €125 |
| €400 (intra-EU over 1,500 km; others 1,500–3,500 km) | €176 | €200 |
| €600 (other flights over 3,500 km) | €264 | €300 |
| Other cases | 44% | 50% |
The page adds that “pricing may change” and that you “must check and confirm the current pricing and applicable fees with the claim processing partner”. These figures and the update date are identical to the price list published by Skycop; Refundor’s pages do not explain any connection, and we have not assumed one.
Legal action
The pricing page says a higher fee applies where legal action is needed “to cover the additional costs involved”. Who decides on legal action, and who bears the costs if it fails, is not stated on the pages we read; it will be in the claim mandate.
How a claim works and what you provide
- Start online (about 3 minutes, free) on claim.refundor.com.
- Eligibility check (instant, free).
- Check your e-mail for the next step.
- Send documents: a boarding pass, a copy of your passport or ID (unless already uploaded) and a signed claim mandate giving the partner authority to contact the airline.
- The partner starts the process. No payment is asked for; a fee is deducted only when compensation is recovered.
Payment
How and when you are paid is not stated on Refundor’s pages. Ask before you sign, and check the mandate.
Trustpilot
On 10 November 2026, Trustpilot’s profile for refundor.com showed a TrustScore of 1.3 (the star graphic was labelled 1.5) from 180 reviews. The profile is claimed by the company. Trustpilot does not verify reviews, and a small number of reviews can move a score a long way.
Pros and cons
Pros
- Published fee table including VAT
- No upfront payment; fee only on success
- Simple five-step process
- Extensive free guides, including UK261
Cons
- The company that handles your claim is not named on the site
- No terms page; terms only in the mandate
- 44% standard fee; 50% with legal action
- Payout method and timing not stated
Who it suits
Because the claim-handling company is not named on the website, Refundor suits passengers who are happy to read the claim mandate carefully, identify the contracting company and confirm the fee with it before signing. If you prefer to know up front who you are dealing with, the providers in claim companies compared name their legal entity on their sites – or you can claim yourself.
What you keep on a €600 or £520 claim
Per passenger, for a successful claim on a long-distance flight (the top compensation band).
| Scenario | You keep of €600 | You keep of £520 |
|---|---|---|
| Standard (44%) | €336 | £291.20 |
| With legal action (50%) | €300 | £260 |
Refundor publishes euro amounts only and says you must confirm the current fees with its claim processing partner. For £520 we applied its 44% and 50% rates.
For comparison: if you claim yourself you keep the full €600 or £520. See every provider side by side in claim companies compared.
Our relationship
We are an AirHelp affiliate; we have no commercial relationship with Refundor. Refundor did not see this review before publication, and nobody paid for it.
Further reading
- Claim companies compared: fees, VAT and what you keep
- How to claim compensation yourself, free
- AirHelp review (our affiliate partner)
- All claim company reviews
Refundor: frequently asked questions
Who runs Refundor?
Refundor’s privacy policy names Le Leads SIA as the data controller, with the contact address hello@leleads.com. It gives no registered address or registration number. Claims are handled by an “authorised claim processing partner” that the website does not name.
How much does Refundor charge?
Its pricing page (last updated 1 May 2024) lists €110, €176 or €264 including VAT for €250, €400 or €600 claims (44% for other amounts), and €125, €200 or €300 (50%) if legal action is needed. It also says you must confirm the current fees with the claim processing partner.
Where are Refundor’s terms and conditions?
We did not find a terms page on the website. Its “How it works” page says the exact terms are in the claim mandate you sign, which it calls the binding agreement. Read the mandate carefully, including the name of the company you are signing with.
What documents does Refundor ask for?
A boarding pass, a copy of your passport or ID, and a signed claim mandate that authorises its partner to contact the airline on your behalf.
Sources
- Refundor – pricing (last updated 1 May 2024) – Refundor
- Refundor – how it works – Refundor
- Refundor – privacy policy (v2.3) – Le Leads SIA
- Trustpilot – refundor.com – Trustpilot
We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.