Our affiliation, up front: EU261 Flight Delay is an affiliate partner of AirHelp, a competitor of Flight-Delayed. If you start a claim with AirHelp through our links and it succeeds, AirHelp pays us a commission. We have no commercial relationship with Flight-Delayed. We do not score or rate companies: this review sets out facts from Flight-Delayed’s own website, checked on 10 November 2026. Details: affiliate disclosure · editorial policy.
In short: Flight-Delayed is run by Yource B.V. in Amsterdam. It charges 35% including VAT on success, or 50% if court action is needed, so you keep £338 of £520 (£260 after court action). If you cancel after 14 days once work has started, the fee is still due. Payout is within 30 days of your bank details. Trustpilot’s page for flight-delayed.com shows the Yource profile: 4.4 from 37,176 reviews on 10 November 2026.
Key facts
| Legal entity | Yource B.V. (also trading as Flight-Delayed.com and Green Claim B.V.), Overtoom 197-4, 1054 HT Amsterdam; KvK 52683702 |
|---|---|
| Rules it claims under | UK261 and EU air passenger rights (homepage) |
| Baggage claims | Not stated |
| Standard fee | 35% incl. VAT |
| Legal action | +15% incl. VAT, only if court action is needed (50% in total) |
| Cancelling | Free within 14 days; after that, once work has started, the 35% fee (and 15% in the legal phase) is due |
| Payout | Within 30 days of receiving your bank details; bank fees are yours (terms) |
| Country sites | UK, international, Netherlands, Belgium, France, Spain, Italy, Germany, Austria, Poland, Denmark, Portugal, Türkiye, Romania, Greece |
| Versions | Price list valid from 2 January 2024; terms 11-2025, from 6 November 2025 |
Checked on 10 November 2026 on Flight-Delayed’s own pages (see Sources). Companies change their fees and terms; confirm the current figures before you sign.
Who runs Flight-Delayed
Flight-Delayed’s terms (version 11-2025, in force from 6 November 2025) are issued by Yource B.V., registered in Amsterdam, Chamber of Commerce (KvK) number 52683702, visiting address Overtoom 197-4, 1054 HT Amsterdam. The terms say Yource also trades as Green Claim B.V. and Flight-Delayed.com, and its price list calls Yource the “parent company of Flight Delayed UK”. In September 2026 Yource also took over the activities of EUclaim.
What it does
Flight-Delayed claims compensation for delays, cancellations and denied boarding. Its UK homepage quotes UK261 amounts of £220, £350 and £520 per passenger and links to a guide on passenger rights in the UK and the EU. We found no baggage claim service on the pages we read.
The brand runs country sites for the UK, the Netherlands, Belgium (Dutch and French), France, Spain, Italy, Germany, Austria, Poland, Denmark, Portugal, Türkiye, Romania and Greece, plus an international version. Its homepage says it has helped “more than 2 million passengers” (its own figure).
Fees
The price list, valid from 2 January 2024, is short and clear:
- Service fee: 35% of the total compensation, including VAT, only on success.
- Legal fee: 15% of the compensation, including VAT, only if legal action is needed to recover your claim – 50% in total.
- Cancellation: free within 14 days. After 14 days, once Yource has started work, the 35% fee is due on the compensation you would have received; in the legal phase, both the 35% and the 15%.
The price list does not mention any other fees. On a €600 claim you keep €390, or €300 if the claim went to court.
Legal action
Under the terms, it is “at Yource’s sole discretion” to take legal action and to decide whether to start court proceedings if out-of-court collection fails; Yource can also stop a claim at any point. The 15% legal fee applies only when that legal route is used and succeeds. The homepage carries the claim “98% of court cases won”, without further detail; we have not verified it.
How a claim works and what you provide
- Submit: the homepage says submitting a claim takes about five minutes; you enter your flight and passenger details and sign the authorisation.
- Handling: Yource’s team contacts the airline and, if needed, starts legal proceedings.
- Payment details: once the claim is collected, Yource asks for your bank details.
- Payout: within 30 days of receiving them.
If the airline pays you directly after you sign, the terms presume it was “thanks to Yource’s work and efforts”: you must tell Yource within 14 days of the offer, and accepting vouchers, cheques, air miles or cash also counts as payment. You then pay Yource’s invoice within 14 days.
Payment
Payment is by bank transfer to the account you provide, within 30 days of receiving your details. Bank transaction fees are borne by you. Compensation and prices are expressed in euros in the terms; a UK261 award is set in pounds.
Trustpilot
On 10 November 2026, Trustpilot’s page for flight-delayed.com showed the profile of its operator, Yource (your-ce.com), with a TrustScore of 4.4 from 37,176 reviews. That profile covers Yource’s brands, not Flight-Delayed alone. Trustpilot does not verify reviews.
Pros and cons
Pros
- Simple VAT-inclusive percentages
- UK site in pounds, quoting UK261
- Payout deadline stated: 30 days from your bank details
- Country sites across much of Europe
Cons
- 50% in total if court action is needed
- Full fee due if you cancel after 14 days once work has started
- Fee due even if the airline pays you directly
- Bank transfer fees are yours
Who it suits
Flight-Delayed may suit UK passengers who want a simple percentage with VAT included and a stated payout deadline, and who are sure they want to hand over the claim (late cancellation is expensive). Its fees are the same as AirHelp’s, our affiliate partner. If the airline is likely to pay without a fight, claiming yourself lets you keep the whole amount.
What you keep on a €600 or £520 claim
Per passenger, for a successful claim on a long-distance flight (the top compensation band).
| Scenario | You keep of €600 | You keep of £520 |
|---|---|---|
| Standard (35%) | €390 | £338 |
| With court action (50%) | €300 | £260 |
For comparison: if you claim yourself you keep the full €600 or £520. See every provider side by side in claim companies compared.
Our relationship
We are an AirHelp affiliate; we have no commercial relationship with Flight-Delayed or its operator Yource B.V. (which also runs EUclaim). Neither company saw this review before publication.
Further reading
- Claim companies compared: fees, VAT and what you keep
- How to claim compensation yourself, free
- AirHelp review (our affiliate partner)
- All claim company reviews
Flight-Delayed: frequently asked questions
Who owns Flight-Delayed?
Its price list and terms name Yource B.V., an Amsterdam company (KvK 52683702) that describes itself as the parent of Flight Delayed UK. Yource also runs EUclaim.
How much does Flight-Delayed charge?
35% including VAT on a successful claim, plus 15% including VAT if court action is needed – 50% in total. Nothing is charged if the claim fails.
Can I cancel a Flight-Delayed claim?
Free within 14 days. After that, if Yource has started work, its price list says you pay the 35% fee on the compensation you would have received, and also the 15% legal fee if the claim is already in the legal phase.
How soon does Flight-Delayed pay out?
Its terms say Yource pays within 30 days of receiving your bank details, which it asks for once the claim has been collected.
Sources
- Flight-Delayed – price list (valid from 2 January 2024) – Yource B.V.
- Flight-Delayed – terms and conditions (11-2025) – Yource B.V.
- Flight-Delayed – homepage (UK) – Yource B.V.
- Trustpilot – flight-delayed.com (shows the Yource profile) – Trustpilot
We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.