Flight compensation in Luxembourg: delays, cancellations and how to claim

Which flights are covered

Whatever the cause, from 2 hours’ delay the airline must also provide meals and drinks, and a hotel if you are stuck overnight; after a cancellation or a 5-hour delay you can choose a refund. Care and refunds.

How much: example routes from Luxembourg

Compensation per passenger for a 3-hour-plus delay or a late cancellation on the busiest international routes (Eurostat 2024):

How to claim in Luxembourg

1. Claim from the airline in writing – its online form or a letter (complaint letter generator). Keep your booking, boarding pass and receipts.
2. National enforcement body: Directorate for Consumer Protection (Direction de la protection des consommateurs) – Complain to the airline first; if there is no answer, or an unsatisfactory one, within two months, contact the Directorate (online complaint form in English, French and German, or passagers@mpc.etat.lu). It handles flights departing from Luxembourg airport and flights from outside the EU flying directly into it. It deals with flights departing from Luxembourg, and flights arriving there from outside the EU.
3. Court: the local court for the departure or arrival airport, or – for cross-border cases – the European Small Claims Procedure.

Prefer not to do it yourself? A claims company does the work for a share of the compensation – see claim companies compared.

Airlines from Luxembourg

• LuxairLG

Airports in Luxembourg

• Luxembourg (LUX)0.15 min ATFM/arrival

Delay causes, busiest routes and seasonal patterns: flights to Luxembourg · European delay statistics.

Strikes in Luxembourg

No strikes affecting flights in Luxembourg are announced in our strike calendar at the moment.

Strike days at Luxembourg’s airports since 2024

EUROCONTROL recorded no arrival flow restrictions due to industrial action at Luxembourg’s airports between January 2024 and 30 September 2026. Strikes by air traffic controllers elsewhere and by airline staff are not included. Check a specific day.

Good to know

• The Luxembourg Commission for Travel Disputes (CLLV) does not deal with delays, cancellations or denied boarding under Regulation 261/2004 – those complaints go to the Directorate for Consumer Protection.
• In EUROCONTROL’s 2024 data most arrival flow-control delay at Luxembourg was attributed to air traffic control equipment and staffing; in 2025 the average was lower and mostly weather-related.
• For a cross-border court claim up to €5,000, the European Small Claims Procedure is available.

Frequently asked questions

How much compensation can I get for a delayed flight in Luxembourg?

Under EU261, €250 for flights up to 1,500 km, €400 for 1,500–3,500 km (and for every flight within the EU over 1,500 km) and €600 for longer flights (€300 if a long-haul flight arrives 3–4 hours late), per passenger, if you arrive 3 hours or more late and the airline cannot prove extraordinary circumstances. It does not matter where you live – only where you flew from, where to, and with which airline.

Where do I complain in Luxembourg if the airline refuses to pay?

To Directorate for Consumer Protection (Direction de la protection des consommateurs), the national enforcement body for Luxembourg (Complain to the airline first; if there is no answer, or an unsatisfactory one, within two months, contact the Directorate (online complaint form in English, French and German, or passagers@mpc.etat.lu). It handles flights departing from Luxembourg airport and flights from outside the EU flying directly into it). It handles complaints about flights departing from Luxembourg and flights arriving there from outside the EU.

How long do I have to claim in Luxembourg?

The time limit depends on which country’s courts hear the claim, and we have not found an authoritative statement of the period for Luxembourg. Claim as soon as you can, and check with Directorate for Consumer Protection (Direction de la protection des consommateurs) or the European Consumer Centre. See time limits by country.

I live in Luxembourg but my flight left from another country. Where can I claim?

Your rights depend on the flight, not on where you live. For a flight between two EU countries you can sue in the courts for the place of departure or the place of arrival (CJEU C-204/08 Rehder); for cross-border cases the European Small Claims Procedure works by post and online. The enforcement body to complain to is the one in the country where the incident happened.

Information only, not legal advice. Enforcement bodies and dispute schemes as listed by the European Commission, checked November 2026.

Sources

1. National enforcement bodies under Regulation (EC) No 261/2004 (updated 13 October 2026) – European Commission
2. Asserting your rights as an air passenger – Guichet.lu (Luxembourg government)
3. Saisir la Commission luxembourgeoise des litiges de voyage – Guichet.lu (Luxembourg government)
4. Regulation (EC) No 861/2007 – European Small Claims Procedure (not applicable in Denmark) – EUR-Lex
5. Regulation (EC) No 261/2004 – full text (Article 3: scope; recital 15: air traffic management decisions) – EUR-Lex
6. Regulation (EC) No 261/2004 as it applies in the UK (UK261) – Article 3, scope – legislation.gov.uk
7. UK flight punctuality statistics 2025 (flights by destination from UK airports) – UK Civil Aviation Authority
8. Airport arrival ATFM (flow-control) delay data, 2024–2025 – EUROCONTROL Aviation Intelligence Unit
9. Air passenger transport by reporting airport (avia_par), 2024 – Eurostat
10. Eurostat – air passenger transport routes between partner airports and main airports (2024) – Eurostat
11. EUROCONTROL – airport arrival ATFM delays (open performance data) – EUROCONTROL
12. C-204/08 Rehder v Air Baltic (jurisdiction: place of departure or arrival) – EUR-Lex

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