In short: UK number: 020 3514 3971 – personal service Monday to Sunday, 7am–10pm Spanish time (6am–9pm UK time). From elsewhere: +34 931 518 158. Online: separate virtual assistants for compensation, refunds, expenses, luggage incidents, complaints and claim status. Escalation: AESA for flights from Spain; the CAA for flights from the UK. Checked 10 November 2026 on help.vueling.com.
Vueling phone numbers
Vueling’s Help Centre article Contact – All our phone numbers lists:
| Country | Number | Personal service |
|---|---|---|
| United Kingdom | 020 3514 3971 | Monday–Sunday, 7am–10pm Spanish time |
| Spain | 900 645 000 or 931 225 400 | Monday–Sunday, 7am–10pm Spanish time |
| Rest of the world | +34 931 518 158 | Monday–Sunday, 7am–10pm Spanish time |
- Spanish time is one hour ahead of UK time, so the UK line is staffed from 6am to 9pm in Britain.
- Vueling states charges only for some countries (for example Germany, Italy and Switzerland). It gives none for the UK; 020 is a London landline number, priced like any UK landline call.
- Ireland is not listed separately; from Ireland, the “rest of the world” number applies.
- Premium customers have a dedicated number shown on their virtual card in the app.
Virtual assistants: Vueling’s chat for everything after booking
Vueling says you can do these things “directly on our chats”: check the status of a claim, manage a damaged or lost luggage incident, request compensation for overbooking, delay or cancellation, request a refund for a justified reason, and file a complaint. Each has its own assistant, linked from the Help Centre:
| Request | Assistant |
|---|---|
| Compensation (cancellation, delay, denied boarding, schedule change, missed connection) | Request compensation |
| Meals, hotel, transport you paid for | Reimbursement of expenses |
| Refund for a justified reason; unused services | Refund – justified reasons; refund for service not used |
| Complaint | File a complaint |
| Follow up an existing case | Status of your case (with your case number) |
You need your booking code and the email used to book. Vueling publishes no complaints email address or reply time.
EU261/UK261 compensation from Vueling
Vueling is a Spanish airline, so EU261 covers all its flights to and from the EU: €250 / €400 / €600 depending on distance. On flights from the UK, UK261 applies (£220 / £350 / £520). Vueling’s 2026 passenger-rights notice says compensation is paid by bank transfer, or by voucher only with the passenger’s signed agreement – so you do not have to accept a voucher. Expenses are claimed on the separate assistant, with receipts. More on Vueling’s record and typical cases: Vueling delay compensation.
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Lost luggage and refunds
- Luggage: report the problem at the arrival airport and keep the reference, then use “Manage luggage incident” in the Help Centre. Legal deadlines are 7 days for damage and 21 days for delay – see delayed baggage and lost baggage.
- Refunds: if Vueling cancels your flight you can choose a refund instead of a new flight; the law requires payment within 7 days. See flight refund rights.
Where to escalate
Vueling is not in a CAA-approved ADR scheme. If it rejects your claim or does not reply:
- Flights departing Spain: the Spanish enforcement body AESA – see national enforcement bodies.
- Flights departing the UK: the CAA’s Passenger Advice and Complaints Team – see complaining to the CAA and ADR schemes.
Vueling’s Help Centre gives no postal address for complaints. Keep the case number from each assistant as your evidence.
Frequently asked questions
What is the Vueling phone number in the UK?
020 3514 3971. Vueling says personal service is available Monday to Sunday, 7am–10pm Spanish time, which is 6am–9pm in the UK. Checked 10 November 2026.
How do I complain to Vueling?
Use the “File a complaint” virtual assistant in Vueling’s Help Centre, with your booking code and email. Compensation, refunds and expenses each have their own assistant.
Does Vueling pay compensation in money?
Yes. Vueling’s passenger-rights notice says it pays by bank transfer, and by voucher only if you sign your agreement.
Who do I complain to if Vueling rejects my claim?
Vueling is not in a UK ADR scheme. For flights from Spain, go to the Spanish enforcement body AESA; for flights from the UK, to the CAA’s Passenger Advice and Complaints Team. Court is the final option.
The Vueling name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with Vueling. Information only, not legal advice.
Sources
- Contact – All our phone numbers – Vueling
- Vueling Help Centre – Vueling
- Request compensation (virtual assistant) – Vueling
- Passenger rights 2026 (PDF) – Vueling
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