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Turkish Airlines customer service in the UK: phone, WhatsApp, complaints

Turkish Airlines lists two UK call centre numbers, a WhatsApp “smart travel assistant” and an online feedback portal that handles both complaints and EU261/UK261 claims. There is no separate compensation form. These are the routes on turkishairlines.com’s UK pages, checked 10 November 2026.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

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In short: UK call centres: +44 (0)844 800 6666 or +44 (0)203 991 1993 (hours not stated). WhatsApp: smart travel assistant, linked from the contact page. Complaints and compensation: the feedback portal, feedback.turkishairlines.com. Headquarters: Istanbul. Escalation (UK): AviationADR. Checked 10 November 2026 on turkishairlines.com.

Turkish Airlines UK phone numbers

Turkish Airlines’ Get in touch page lists, under “Our Call Centers – United Kingdom”:

NumberNote
+44 (0)844 800 66660844 number
+44 (0)203 991 1993London 020 landline number

Turkish Airlines adds: “You can only use zero for calling within the UK” – that is, dial 0844… or 0203… from a UK phone, and +44 844… or +44 203… from abroad. The page gives no opening hours and no call charges.

The two numbers do not cost the same. An 0844 number carries a service charge set by the company on top of your phone provider’s access charge, so it is usually dearer and not included in free minutes. The 0203 number is charged like any UK landline call and is normally inside bundles. Choose the 0203 number if you can.

WhatsApp assistant, offices and Help Center

The same page offers a smart travel assistant on WhatsApp “for your questions regarding your trip”, and an office finder by country and city. The Help Center covers baggage, online services, Miles&Smiles and frequently asked questions. Its old contact address (/any-questions/contact-us/) no longer works, so update any bookmarks.

Complaints and EU261/UK261 claims

Turkish Airlines has no separate EU261 form. Complaints, compensation requests and other feedback go through the feedback portal: “Create new feedback” to open a case, “My previous feedback” to follow one up. Give your ticket number, booking reference, flight number and date, say clearly that you are claiming compensation under UK261 or EU261, and attach your boarding passes and any receipts.

Turkish Airlines’ feedback policy says it will “inform our customers of solutions as quickly as possible”, but it gives no fixed reply time.

When the Regulation applies: Turkish Airlines is not a UK or EU airline, so UK261 or EU261 covers its flights departing the UK or the EU (for example London–Istanbul), but not flights from Istanbul to Europe. On a covered flight the amount depends on the total distance to your final destination: often £350 (€400) to Istanbul, and £520 (€600) for long-haul connections. More: Turkish Airlines delay compensation and missed connections.

Check your Turkish Airlines flight

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What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

Rather skip the questions? Start a claim with AirHelp straight away

Baggage and refunds

  • Baggage: report a missing or damaged bag at the arrival airport before leaving and keep the file reference; follow up through the Help Center’s baggage section or the feedback portal. Claim in writing within 7 days for damage and 21 days for delay – see delayed baggage and Montreal Convention.
  • Refunds: if Turkish Airlines cancels a flight from the UK or EU, you can choose a refund instead of re-routing, due within 7 days – see flight refund rights.

Postal address and escalation

The contact page gives the headquarters address: Turkish Airlines General Management Building, Atatürk Airport, Yeşilköy 34149, Istanbul, Türkiye (phone +90 212 463 63 63). For a UK claim, the online portal is faster; use the address for a formal letter before action if needed.

Turkish Airlines is a member of AviationADR, the CAA-approved scheme. After its final response, or 8 weeks without one, UK passengers can apply free of charge, and the CAA will normally send you there rather than handle the case itself. See ADR schemes and complaining to the CAA.

Frequently asked questions

What is the Turkish Airlines phone number in the UK?

Turkish Airlines lists two UK call centre numbers: +44 (0)844 800 6666 and +44 (0)203 991 1993. It does not state hours or call costs. The 0203 number is usually cheaper than the 0844 one. Checked 10 November 2026.

How do I complain to Turkish Airlines?

Use the feedback portal at feedback.turkishairlines.com and choose “Create new feedback”. Follow up under “My previous feedback”.

Can I claim EU261 compensation from Turkish Airlines?

Yes, for flights departing the UK or the EU. Flights from Istanbul to Europe are not covered, because Turkish Airlines is not an EU or UK airline. Claims go through the feedback portal.

What if Turkish Airlines rejects my claim?

UK passengers can refer it to AviationADR, which is free, after the airline’s final response or 8 weeks without one.

The Turkish Airlines name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with Turkish Airlines. Information only, not legal advice.

Sources

  1. Get in touch – contact options and support – Turkish Airlines
  2. Help Center – Turkish Airlines
  3. Feedback portal – Turkish Airlines
  4. Alternative dispute resolution (ADR) – UK Civil Aviation Authority

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.