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TAP Air Portugal customer service: UK phone, complaints and claims

TAP Air Portugal lists a UK Contact Center with long daily hours, a separate line for its Miles&Go loyalty scheme and a Lost & Found desk at Gatwick. Complaints and compensation claims go through one online complaints form. These are the routes on flytap.com’s UK help centre, checked 10 November 2026.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

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In short: UK Contact Center: +44 345 350 0100, Monday to Sunday 08:00–midnight (Portugal mainland time, the same as UK time). Miles&Go: +44 370 099 0028. Lost & Found: London Gatwick South Terminal, baggage area, 08:00–20:00 daily. Complaints and compensation: online complaints form. Escalation: AviationADR. Checked 10 November 2026 on flytap.com.

TAP phone numbers in the UK

The “Contacts – United Kingdom (London Gatwick)” section of TAP’s Help center lists:

LineNumber or placeHours
Contact Center+44 345 350 0100Monday–Sunday 08:00–midnight (Portugal mainland time)
TAP Miles&Go Customer Service+44 370 099 0028 – enter your Miles&Go number at the start of the callNot stated
Lost & FoundLondon Gatwick Airport, South Terminal, baggage areaEvery day 08:00–20:00
  • Portugal mainland time is the same as UK time all year, so the Contact Center is open 8am to midnight in Britain.
  • TAP does not state call charges. Both numbers start 03 (0345, 0370), which UK rules price like an ordinary 01 or 02 call.
  • Some things cost more by phone: a refund requested through the Contact Center within 24 hours of booking carries a service fee of €40 per ticket, which TAP does not charge online.

Complaints and EU261/UK261 claims

TAP’s “Requests and complaints” area has three routes: information requests about Miles&Go, compliments and suggestions, and complaints (“I have a problem and I’m looking for a solution”). The complaints form lets you make a new complaint or check the status of one with your email and complaint number.

TAP’s delayed/cancelled flight page says to request compensation through the same complaints form; there is no separate EU261 form. Include your booking reference, ticket number, flight number and date, and say whether you are claiming under EU261 or UK261. As a Portuguese airline, TAP owes €250 / €400 / €600 under EU261 on its flights to and from the EU; on flights from the UK the UK261 amounts are £220 / £350 / £520. London–Lisbon is just over 1,500 km, so it falls in the middle band – check yours with the flight distance calculator. TAP publishes no reply time. More: TAP delay compensation.

Refunds

  • Within 24 hours of buying: TAP says all fares are refundable without penalties; online there is no service fee, by phone or at a sales desk there is (€40 / $50 / CAD 60 per ticket). This does not apply if the flight departs within those 24 hours and you do not show up.
  • Status: you can check a refund request online from the Help center FAQ.
  • Cancelled by TAP: you can choose a refund instead of re-routing, payable within 7 days – see flight refund rights.

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Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

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Lost or damaged baggage

TAP’s advice: if your bag does not appear, follow its “Problems with baggage” page; if you left something on board, go to the Lost & Found desk before leaving the baggage reclaim area, or call the Contact Center if you have already left. At Gatwick the Lost & Found desk is in the South Terminal baggage area, open 08:00–20:00. Claim in writing within 7 days for damage and 21 days for delay: delayed baggage, lost baggage.

Escalation: AviationADR

TAP Air Portugal is a member of AviationADR, the CAA-approved scheme for UK passengers. After TAP’s final response, or 8 weeks without one, you can apply free of charge; the CAA will normally send UK passengers there. For flights from Portugal or another EU country, the national enforcement body of the departure country is the alternative. See ADR schemes, our ADR complaint template and complaining to the CAA.

TAP’s UK help pages give no postal address for complaints; keep your complaint number and the confirmation email.

Frequently asked questions

What is the TAP Air Portugal phone number in the UK?

+44 345 350 0100, the TAP Contact Center for the UK, open Monday to Sunday from 08:00 to midnight (Portugal mainland time, the same as UK time). Checked 10 November 2026.

How do I complain to TAP Air Portugal?

Use the online complaints form under “Requests and complaints” in TAP’s Help center. You can check the status later with your email and complaint number.

How do I claim EU261 compensation from TAP?

TAP asks you to request compensation through the same complaints form. There is no separate EU261 form.

Where is TAP’s Lost & Found at Gatwick?

In the South Terminal baggage area at London Gatwick, open every day from 08:00 to 20:00.

The TAP Air Portugal name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with TAP Air Portugal. Information only, not legal advice.

Sources

  1. Help center (Contacts – United Kingdom; FAQ) – TAP Air Portugal
  2. Complaints – TAP Air Portugal
  3. Delayed / cancelled flight – TAP Air Portugal
  4. AviationADR – complaints process and participating members – AviationADR

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.