In short: UK: +44 113 868 4151; Ireland: +353 1 691 7177 – both Monday to Friday 08:00–20:00, weekends 09:00–18:00 (GMT), local call rates. Call from the mobile number on the booking. Chat: Molli bot 24/7, agents in the same hours as the phones. Complaints: Queries/Feedback form, reply within 10 working days. Compensation: myRyanair EU261 form (login). Escalation (UK): AviationADR. Checked 10 November 2026 on help.ryanair.com.
Ryanair phone numbers for the UK and Ireland
From Ryanair’s Contact Us section:
| Line | Number | Hours (GMT) | Cost (Ryanair’s wording) |
|---|---|---|---|
| Call Us – UK | +44 113 868 4151 | Monday–Friday 08:00–20:00; Saturday and Sunday 09:00–18:00 | “Local call rates”; mobiles and other networks may cost more |
| Call Us – Ireland | +353 1 691 7177 | “Local call rates” | |
| Call Us – International (English, French, Spanish, Italian, Polish) | +353 1 697 1368 | Local or international rates depending on where you are |
Three conditions are printed above every number:
- Call from the mobile number used on the booking. If you cannot, update the number in your booking’s contact details in myRyanair first.
- If your flight is more than 30 days away, Ryanair asks you to use live chat instead.
- Bookings or changes made through the contact centre “will incur higher charges” if they could have been made online.
Calls with agents are recorded and kept for at least 90 days.
Chat and the Queries/Feedback form
Ryanair’s chat starts with Molli, a chatbot available 24/7. Human agents join in the same hours as the phone lines (Monday to Friday 08:00–20:00, weekends 09:00–18:00 GMT). Ryanair itself warns that mornings and late afternoons have long waits and suggests chatting between 11:00 and 15:00 GMT. You need your booking number, and the details must match the booking exactly; changes may require a security check.
For anything that does not need an immediate answer – including complaints – Ryanair says the quickest route is the Queries/Feedback form, and that it will respond within 10 working days. Ryanair publishes no complaints email address.
Compensation, expenses and refunds
Money claims have their own forms inside myRyanair, so you need to log in:
- EU261/UK261 compensation (£220–£520 or €250–€600): the EU261 form in myRyanair, with travel-document verification. Ryanair says it can take 24–96 hours just to establish the cause of a disruption.
- Expenses (meals, hotel, transport): a separate expenses form in the same area.
- Refund after a cancellation or a 5-hour delay: from the cancellation email, My Bookings or Ryanair’s refund form; the money goes to your Ryanair Wallet first.
Ryanair asks passengers to claim directly before using a claims company (General Terms, clause 15.2). Walk-throughs: how to claim from Ryanair, Ryanair cancelled flights and Ryanair refunds.
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Lost, delayed or damaged bags
Report the problem at the arrival airport’s baggage desk and keep the Property Irregularity Report (PIR) reference. The claim itself is made online in myRyanair: within 7 days for damage and within 21 days of getting a delayed bag back. Ryanair says it processes damaged and delayed bag claims within 15 working days and lost-bag claims within 28. More in Ryanair delayed, lost or damaged baggage and our Montreal Convention guide.
UK address and escalation to AviationADR
Ryanair’s “Registered address” page gives a UK address for correspondence: Oracle Solicitors, Holborn Gate, 330 High Holborn, London, WC1V 7QH. Ryanair adds that it is not for service of court proceedings, except compensation claims under Article 7 of Regulation 261/2004 where clause 15.2 of its General Terms (claiming directly first) has been complied with. For ordinary complaints, use the form above.
Ryanair’s ADR table names AviationADR for UK passengers, for all topics. Once you have Ryanair’s final answer, or after 8 weeks without one, you can apply free of charge. Ryanair lists other bodies for other countries – for example AESA in Spain, for EU261 claims only. See ADR schemes, the CAA route and, for Irish departures, claims in Ireland and Northern Ireland.
Frequently asked questions
What is the Ryanair phone number in the UK?
+44 113 868 4151, open Monday to Friday 08:00–20:00 and Saturday–Sunday 09:00–18:00 GMT, charged at local rates. Ryanair asks you to call from the mobile number used on the booking. Checked 10 November 2026.
What is the Ryanair phone number in Ireland?
+353 1 691 7177, with the same hours as the UK line. The international English-language line is +353 1 697 1368.
How long does Ryanair take to answer a complaint?
Ryanair says it responds to the Queries/Feedback form within 10 working days. If it rejects a UK complaint, or does not resolve it within 8 weeks, you can go to AviationADR.
Can I speak to a real person on Ryanair chat?
Yes. The Molli chatbot runs 24/7 and human agents are available Monday to Friday 08:00–20:00 and weekends 09:00–18:00 GMT. Ryanair suggests 11:00–15:00 GMT for shorter waits.
The Ryanair name belongs to its owner; EU261 Flight Delay is an independent information site and is not affiliated with Ryanair. Information only, not legal advice.
Sources
- Contact Us (Let’s Chat, Call Us – UK, Queries/Feedback, Registered address, ADR Details) – Ryanair Help Centre
- Call Us – UK – Ryanair Help Centre
- Call Us – Ireland – Ryanair Help Centre
- ADR Details – Ryanair Help Centre
- How do I claim for lost / damaged / delayed bags? – Ryanair Help Centre
- How do I apply for a refund in case of a flight disruption? – Ryanair Help Centre
- General Terms & Conditions of Carriage (clauses 2.3, 14.4, 15.2) – Ryanair
- AviationADR – complaints process and participating members – AviationADR
We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.