In short: Zagreb–Pula is 193 km. A 3-hour-plus delay or a late cancellation is worth €250 per passenger from Zagreb and €250 from Pula. 25,247 passengers used the route in 2024.
What you can claim on this route
| Direction | Rules | Covered airlines | 3 h+ delay / late cancellation |
|---|---|---|---|
| Zagreb → Pula | EU261 | any airline | €250 |
| Pula → Zagreb | EU261 | any airline | €250 |
The amount depends only on distance (193 km, measured as the great circle between the airports) – not on the ticket price – and is paid per passenger, children included. Whatever the cause, from 2 hours’ delay the airline must provide care (meals, drinks, a hotel overnight), and after a cancellation you choose between a refund or re-routing.
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Air traffic flow delays at Zagreb (ZAG)
EUROCONTROL records the delay imposed on arriving flights when the airport or the airspace around it cannot take more traffic (air traffic flow management, “ATFM”). In 2025, 25,740 flights arrived at ZAG; 9 of them were held back this way, 7 by more than 15 minutes – an average of 0.02 minutes per arrival.
What caused the ATFM delay
Average ATFM delay per arrival by month (min)
- J
- F
- M
- A
- M
- J
- J
- A
- S
- O
- N
- D
Worst days: 8 June 2025 – 293 minutes, mostly accident/incident; 18 December 2025 – 125 minutes, mostly weather.
2026 so far (to 30 September 2026): 19,178 arrivals, 0.00 minutes of ATFM delay per arrival (better than 2025).
Check what happened at ZAG on your travel day →
What this means for a claim: ATFM delays come from weather (30% here), air traffic control capacity and staffing (0%) or airport limits – causes airlines often cite as extraordinary circumstances. They are only part of the story: most long delays come from the airline’s own operation (technical faults, crew, late inbound aircraft), which this data does not show. Source: EUROCONTROL.
Other routes from these airports
- Zagreb – Frankfurt295,469 pax
- Zagreb – Amsterdam234,086 pax
- Zagreb – Istanbul219,818 pax
- Zagreb – Dubrovnik216,579 pax
- Zagreb – Munich215,113 pax
- Zagreb – Split159,963 pax
- Zagreb – Paris154,501 pax
- Zagreb – Vienna119,395 pax
- Zagreb – Rome109,509 pax
- Zagreb – Malta103,128 pax
- Zagreb – Brussels95,724 pax
- Zagreb – Basel85,531 pax
- Zagreb – Zurich81,943 pax
- Zagreb – Dublin80,887 pax
Frequently asked questions
How much compensation for a delayed Zagreb–Pula flight?
The great-circle distance is 193 km. From Zagreb: €250 per passenger (EU261, any airline). From Pula: €250 per passenger (EU261, any airline). The delay at your final destination must be 3 hours or more, and the airline must not be able to prove extraordinary circumstances.
Is a Zagreb–Pula flight covered if the airline is not European?
Yes. Both airports apply EU261 (or UK261) to every departing flight, so the airline’s nationality does not matter in either direction.
What if the flight was cancelled?
You can choose a refund or re-routing, get care while you wait, and – unless you were told at least 14 days before departure or the airline proves extraordinary circumstances – fixed compensation. Cancelled flight compensation.
Passenger numbers: Eurostat 2024 (passengers carried between the two airports, both directions). Delay data: EUROCONTROL. Information only, not legal advice.
Sources
- Eurostat – air passenger transport routes between partner airports and main airports (2024) – Eurostat
- EUROCONTROL – airport arrival ATFM delays (open performance data) – EUROCONTROL
- Regulation (EC) No 261/2004 – EUR-Lex
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