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Ponta Delgada to Santa Cruz das Flores: flight delays and compensation

64,414 passengers travelled between João Paulo II Airport (PDL) and Flores Airport (FLW) in 2024, according to Eurostat. Here is what a delay or cancellation on this route is worth in each direction, which rules apply, and how often the two airports are hit by air traffic restrictions.

By the EU261 Flight Delay editorial team Last reviewed: How we write our guides

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In short: Ponta Delgada–Santa Cruz das Flores is 509 km. A 3-hour-plus delay or a late cancellation is worth €250 per passenger from Ponta Delgada and €250 from Santa Cruz das Flores. 64,414 passengers used the route in 2024.

What you can claim on this route

DirectionRulesCovered airlines3 h+ delay / late cancellation
Ponta Delgada → Santa Cruz das FloresEU261any airline€250
Santa Cruz das Flores → Ponta DelgadaEU261any airline€250

The amount depends only on distance (509 km, measured as the great circle between the airports) – not on the ticket price – and is paid per passenger, children included. Whatever the cause, from 2 hours’ delay the airline must provide care (meals, drinks, a hotel overnight), and after a cancellation you choose between a refund or re-routing.

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What happened?Step 1 of 4

What happened to your flight?
Where did you fly from and to?

With a connection, enter your first departure and your final destination – compensation is based on the total distance.

How late did you arrive at your final destination?

What counts is when the aircraft doors opened at your destination – not the departure delay.

When were you told about the cancellation?
When did you arrive on the replacement flight?
Which airline operated the flight?
When was the flight?

How many passengers were on the booking?

1 passenger

Every passenger gets their own compensation, children too. Infants under 2 without their own seat do not count.

  • Free, no sign-up
  • Fee only if successful (35%)
  • AirHelp: Trustpilot 4.5/5

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Strikes that could affect this route

  • 2026-12-19–2026-12-23, Portugal: easyJet cabin crew based in Portugal (SNPVAC) (announced)

Strikes by air traffic controllers or airport staff usually count as extraordinary circumstances; strikes by the airline’s own staff usually do not. Strike calendar.

Air traffic flow delays at Ponta Delgada (PDL)

EUROCONTROL records the delay imposed on arriving flights when the airport or the airspace around it cannot take more traffic (air traffic flow management, “ATFM”). In 2025, 13,784 flights arrived at PDL; 0 of them were held back this way, 0 by more than 15 minutes – an average of 0.00 minutes per arrival.

What caused the ATFM delay

    Average ATFM delay per arrival by month (min)

    1. J
    2. F
    3. M
    4. A
    5. M
    6. J
    7. J
    8. A
    9. S
    10. O
    11. N
    12. D

    2026 so far (to 30 September 2026): 10,374 arrivals, 0.00 minutes of ATFM delay per arrival (better than 2025).

    Check what happened at PDL on your travel day →

    What this means for a claim: ATFM delays come from weather (0% here), air traffic control capacity and staffing (0%) or airport limits – causes airlines often cite as extraordinary circumstances. They are only part of the story: most long delays come from the airline’s own operation (technical faults, crew, late inbound aircraft), which this data does not show. Source: EUROCONTROL.

    Air traffic flow delays at Santa Cruz das Flores (FLW)

    EUROCONTROL records the delay imposed on arriving flights when the airport or the airspace around it cannot take more traffic (air traffic flow management, “ATFM”). In 2025, 1,113 flights arrived at FLW; 0 of them were held back this way, 0 by more than 15 minutes – an average of 0.00 minutes per arrival.

    What caused the ATFM delay

      Average ATFM delay per arrival by month (min)

      1. J
      2. F
      3. M
      4. A
      5. M
      6. J
      7. J
      8. A
      9. S
      10. O
      11. N
      12. D

      2026 so far (to 30 September 2026): 933 arrivals, 0.00 minutes of ATFM delay per arrival (better than 2025).

      Check what happened at FLW on your travel day →

      What this means for a claim: ATFM delays come from weather (0% here), air traffic control capacity and staffing (0%) or airport limits – causes airlines often cite as extraordinary circumstances. They are only part of the story: most long delays come from the airline’s own operation (technical faults, crew, late inbound aircraft), which this data does not show. Source: EUROCONTROL.

      Other routes from these airports

      Frequently asked questions

      How much compensation for a delayed Ponta Delgada–Santa Cruz das Flores flight?

      The great-circle distance is 509 km. From Ponta Delgada: €250 per passenger (EU261, any airline). From Santa Cruz das Flores: €250 per passenger (EU261, any airline). The delay at your final destination must be 3 hours or more, and the airline must not be able to prove extraordinary circumstances.

      Is a Ponta Delgada–Santa Cruz das Flores flight covered if the airline is not European?

      Yes. Both airports apply EU261 (or UK261) to every departing flight, so the airline’s nationality does not matter in either direction.

      What if the flight was cancelled?

      You can choose a refund or re-routing, get care while you wait, and – unless you were told at least 14 days before departure or the airline proves extraordinary circumstances – fixed compensation. Cancelled flight compensation.

      Passenger numbers: Eurostat 2024 (passengers carried between the two airports, both directions). Delay data: EUROCONTROL. Information only, not legal advice.

      Sources

      1. Eurostat – air passenger transport routes between partner airports and main airports (2024) – Eurostat
      2. EUROCONTROL – airport arrival ATFM delays (open performance data) – EUROCONTROL
      3. Regulation (EC) No 261/2004 – EUR-Lex

      We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.