Flightright review: fees, process and what you keep

Key facts

Checked on 10 November 2026 on Flightright’s own pages (see Sources). Companies change their fees and terms; confirm the current figures before you sign.

Who runs Flightright

The contracting company is Flightright GmbH, Revaler Straße 28, 10245 Berlin, Germany, registered at Charlottenburg Local Court under HRB 249849. Its imprint names Dr Jan-Frederik Arnold as CEO and managing director. Flightright is not a law firm: it is registered as a debt collection service provider under § 10(1)(1) of the German Legal Services Act (Rechtsdienstleistungsgesetz), supervised through the Legal Services Register of the Federal Office of Justice. The copyright line on its site runs from 2009, and the costs page says it has operated since 2010. The UK site names no separate UK company, so a UK customer contracts with the Berlin company.

What it does

Flightright enforces compensation claims against airlines for delays, cancellations, denied boarding and missed connections. Its UK homepage covers both EU261 and UK261, including the rule that flights into the UK from outside the EU are covered only on a UK or EU airline. It also offers help with ticket refunds and package-tour flights. Its terms show that the company also handles other kinds of claims in Germany (for example tenancy rent-cap claims), which do not affect flight passengers.

Luggage appears on its site as a rights topic, but we did not find a baggage claim service or baggage fee on the pages we read, so we list baggage claims as “not stated”. For lost or delayed bags, see our guide to lost baggage compensation.

Flightright runs country sites for Germany, Austria, the UK, France, Italy, Spain and Sweden, plus an English-language EU version.

Fees

Flightright’s costs page says the success fee is “usually 20–30%” of the total compensation, plus VAT, deducted from the payout. The exact percentage is agreed during the ordering process, according to its terms. If lawyers have to be involved, an additional 14% applies, again only on success. If the claim fails, Flightright says it covers all costs and you pay nothing.

The page does not state the VAT rate, but its first worked example (four passengers, €2,400) applies 19%, the German standard rate. A second example (two passengers, €800) lists costs of €227, which is not 27% of €800, and the totals do not add up – so treat the examples as illustrations and check the percentage you are offered. The page does not say whether the 14% lawyer surcharge is a share of the compensation or of the fee, or whether VAT is added to it.

Legal action

If out-of-court efforts fail and there is a reasonable prospect of success, Flightright’s terms (section 6.1) allow it to instruct a contract lawyer “in our own name and at our own expense”. If the claim is unsuccessful, Flightright bears all costs. The terms also allow Flightright to settle without consulting you, and to reject offers below 80% of the claim or offers made only in vouchers. Where a contract lawyer acts under a power of attorney, you may only settle or withdraw with Flightright’s written consent.

How a claim works and what you provide

1. Check: enter your flight details online; the homepage says the check takes about two minutes.
2. Order: you agree the fee and give your flight details, address, phone number, e-mail and any payments already received from the airline (terms, section 2.2).
3. Handling: Flightright contacts the airline and, if needed, instructs a lawyer. You must send any further documents it asks for and tell it straight away if the airline contacts or pays you.
4. Payout: the airline pays Flightright, which deducts its fee and VAT and transfers the rest to you.

Payment

The costs page says Flightright transfers the payout “immediately after receipt of payment from the airline”. The terms add that funds are held in escrow accounts and paid out once Flightright has all the documents it needs to balance your account, with no fixed deadline. You need a bank account; PayPal may be used if offered. Under the terms you waive interest on your share.

Notable facts

• Its homepage claims more than £615 million enforced or paid out, a 99% success rate and 16 years of experience. These are Flightright’s own figures; we have not verified them.
• It publishes a “Flightright Index” of airline reliability and a court-rulings page, mostly German and EU cases.
• Its terms are dated 19 June 2026. The costs page carries no date.

Trustpilot

On 10 November 2026, the Trustpilot profile for flightright.co.uk showed a TrustScore of 4.5 from 3,441 reviews; the profile for the German site flightright.de showed 4.9 from 36,124 reviews. Both profiles are claimed by the company, and Trustpilot marks many recent reviews as invited. Trustpilot says it does not fact-check reviews.

Pros and cons

Who it suits

Flightright may suit you if the airline has rejected or ignored your claim and you want a company that will take the case to a lawyer at its own risk, and you are comfortable with a German contracting company. If your case is clear-cut, compare the fee with claiming yourself: our step-by-step guide shows how to do it for free.

What you keep on a €600 or £520 claim

Per passenger, for a successful claim on a long-distance flight (the top compensation band).

Flightright quotes a range and its own worked example uses 19% VAT, so we show both ends at 19%. It does not say whether the 14% lawyer surcharge is a share of the compensation or of the fee, or whether VAT is added to it, so we do not calculate it.

For comparison: if you claim yourself you keep the full €600 or £520. See every provider side by side in claim companies compared.

Further reading

• Claim companies compared: fees, VAT and what you keep
• How to claim compensation yourself, free
• AirHelp review (our affiliate partner)
• All claim company reviews

Flightright: frequently asked questions

How much does Flightright charge?

Its costs page says the success fee is “usually 20–30%” of the compensation, plus VAT, and an additional 14% if lawyers have to be involved. Nothing is payable if the claim fails. The exact percentage is agreed when you order, so check the figure shown to you before you sign.

Is Flightright a law firm?

No. Flightright GmbH is a German company registered as a debt collection service provider under the German Legal Services Act (RDG). Where court action is needed, its terms say it instructs contract lawyers at its own expense.

What happens if the airline pays me directly after I sign up?

Flightright’s terms say it will invoice you for its fee (pro rata if applicable), payable by bank transfer. Tell Flightright as soon as the airline contacts or pays you.

Does Flightright handle UK261 claims?

Yes. Its UK homepage explains UK261 and quotes the £220 / £350 / £520 amounts.

Sources

1. Flightright – costs – Flightright GmbH
2. Flightright – terms and conditions (as of 19 June 2026) – Flightright GmbH
3. Flightright – imprint – Flightright GmbH
4. Flightright – homepage (UK) – Flightright GmbH
5. Trustpilot – flightright.co.uk – Trustpilot
6. Trustpilot – flightright.de – Trustpilot

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.