Compensair review: fees, process and what you keep

Key facts

Checked on 10 November 2026 on Compensair’s own pages (see Sources). Companies change their fees and terms; confirm the current figures before you sign.

Who runs Compensair

Compensair’s terms (clause 1.4) name Compensair Pte. Ltd., “a company registered in Singapore”, at 20 Cecil Street, #05-03, Singapore 049705. Clause 1.5 also names Compensair Business Group Pte. Ltd., which provides consulting services. The website footer shows “Company No. 201913904W” and a “Business Address” at Kemp House, 160 City Road, London EC1V 2NX. The terms are not dated, and we found no imprint, “About us” page, founding year or regulator registration on the pages we read.

What it does

Compensair handles compensation claims for disrupted flights. Its homepage names three sets of rules: EU Regulation 261/2004, Turkish air passenger rights and Canada’s Air Passenger Protection Regulations. It does not name UK261, and we found no baggage claim service. It says it claims from “150+ airlines from 60 countries, including charter flights”, and that its clients receive “€450” on average (its own figure). The website is available in English and about two dozen other languages, including German, French, Spanish, Polish, Turkish and Ukrainian.

Fees

The fee is set out in a separate payment policy, updated on 1 June 2025:

• Service fee: “35% of the total Compensation obtained”, deducted from the compensation or paid by you.
• Legal fee: Compensair “reserves the right to charge an additional Legal Fee in the amount of 10% of the Compensation” if it incurs extra legal expenses – 45% in total.
• Bank fees: “Any bank fees for the transfer of funds shall be paid by the Client.”
• VAT: not mentioned. We have not added any.

The homepage itself does not state the fee, so read the payment policy before you start.

Legal action

Under its terms (clause 3.6), the decision to start legal proceedings rests with Compensair, which will notify you at least seven days beforehand. If you withdraw your instructions to pursue proceedings, you must reimburse legal costs already incurred (clause 3.8). The terms also make you liable for court costs and legal fees arising from a duplicate claim (clause 2.6) – so do not claim the same flight elsewhere at the same time.

How a claim works and what you provide

1. Submit: enter your flight details and a short description; the homepage says this takes about two minutes.
2. Assessment: its software checks whether you are entitled to compensation and chooses how to pursue it.
3. Documents: Compensair prepares the documents for the airline; the homepage does not list what you must supply.
4. Negotiation: it sends the claim and handles communication with the airline.
5. Payout: the net amount, after its fee, goes to your designated bank account.

You can withdraw within seven days of acceptance, unless Compensair has already submitted documents to the airline in that period (clause 2.5). If the airline pays you directly, you must notify Compensair within 3 days and pay the agreed service fee.

Payment

Payment is by bank transfer, processed through third-party payment providers; you supply bank name, beneficiary, account currency, account number or IBAN, and SWIFT/BIC. Compensation may first be received into a Compensair account or a virtual account in your name. Extra identity checks may be needed before funds are released. If a transfer does not arrive, you must report it within three months. No payout timeframe is stated; the terms say processing times are indicative only.

Trustpilot and other ratings

On 10 November 2026, Trustpilot’s profile for compensair.com showed a TrustScore of 4.5 from 1,716 reviews. The Compensair homepage shows “4,8 / 5 based on 976 reviews” without naming the platform, and a Facebook rating of 4.7 from 1,118 reviews. Trustpilot does not verify reviews.

Pros and cons

Who it suits

Compensair may suit passengers with claims under Turkish or Canadian rules, or EU261 claims, who are comfortable with a Singapore-registered contracting company. If your flight is covered only by UK261, confirm with Compensair first. Compare fees in claim companies compared, or claim yourself for free.

What you keep on a €600 or £520 claim

Per passenger, for a successful claim on a long-distance flight (the top compensation band).

The payment policy does not mention VAT, so we did not add any. Bank fees for the transfer come off your share.

For comparison: if you claim yourself you keep the full €600 or £520. See every provider side by side in claim companies compared.

Further reading

• Claim companies compared: fees, VAT and what you keep
• How to claim compensation yourself, free
• AirHelp review (our affiliate partner)
• All claim company reviews

Compensair: frequently asked questions

How much does Compensair charge?

Its payment policy (updated 1 June 2025) sets a service fee of 35% of the compensation obtained, and says Compensair reserves the right to charge an additional legal fee of 10% if it incurs extra legal expenses. The policy does not mention VAT.

Where is Compensair based?

Its terms name Compensair Pte. Ltd., a company registered in Singapore, at 20 Cecil Street, #05-03, Singapore 049705. Its website footer also shows a business address at Kemp House, 160 City Road, London.

Does Compensair cover UK261?

Its homepage names EU Regulation 261/2004, Turkish air passenger rights and Canada’s Air Passenger Protection Regulations. It does not name UK261, so check with Compensair before you sign if your flight is covered only by UK261.

What if the airline pays me directly?

Its payment policy says you must notify Compensair within 3 days of receiving the money, and its terms say the agreed service fee is then payable immediately.

Sources

1. Compensair – payment policy (updated 1 June 2025) – Compensair
2. Compensair – terms and conditions – Compensair Pte. Ltd.
3. Compensair – homepage – Compensair
4. Trustpilot – compensair.com – Trustpilot

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.