ClaimFlights review: fees, process and what you keep

Key facts

Checked on 10 November 2026 on ClaimFlights’s own pages (see Sources). Companies change their fees and terms; confirm the current figures before you sign.

Who runs ClaimFlights

The contracting company is Claim Flights GmbH, Galileistr. 82, 53177 Bonn, Germany, entered in the Bonn commercial register under HRB 21397 (VAT ID DE299690950). Its imprint gives a postal address at Postbox 35, D-78263 Büsingen and names “CEO Dr. Ulbrich”. It is registered as a debt collection agency under § 10(1)(1) of the German Legal Services Act (RDG), legal services register number 3712-951(7), with the Higher Regional Court of Cologne as registration authority, and holds professional liability insurance with AXA. ClaimFlights operates under both claimflights.com and claimflights.co.uk.

What it does

ClaimFlights claims compensation for delayed and cancelled flights and denied boarding. Its terms refer to compensation under Article 7 of Regulation (EC) 261/2004, and its UK site addresses UK passengers. We found no baggage claim service on the pages we read. The site is available in English, German, Polish, Russian, Spanish, French, Bulgarian, Romanian and Italian, with Austrian and international (non-EU) versions.

Fees

ClaimFlights’ fee page says: “ClaimFlights charges 25% on the total claim amount + VAT, and there is no upcharge for legal action.” It adds “No Hidden Cost, Admin Fee or Wire Fee”. Its own table shows a €180 fee on a €600 claim, leaving €420 – which corresponds to 25% plus 20% VAT. Its terms (section 6.2a) say the fee is “usually 25%” plus 19% VAT, and 20% VAT for UK customers.

Two points to note. First, the fee page was written in August 2021 (“research conducted on 16th August 2021”) and the terms are version V2 of 29 March 2015, amended 8 December 2016; we found no later dates. Second, while the fee page mentions no wire fee, the terms (section 6.7) charge non-EU customers a flat €20 international transfer fee; EU customers are paid by SEPA transfer at no cost. Incorrect bank details also trigger a fee (section 6.8). Its terms also describe an optional immediate-payment offer, normally paid within 24 hours; we did not find its price on the pages we read.

Legal action

There is no extra percentage for legal action. Under the terms (section 5a), Claim Flights bears all costs not paid by the airline after successful court proceedings or a settlement, and also covers the costs if a contract attorney’s lawsuit fails. Only Claim Flights decides whether to accept a settlement with the airline (section 4.4), and it may refuse to take over a claim.

How a claim works and what you provide

1. Check: enter your flight details online.
2. Assign: sign an assignment of claims form (terms, section 3(3)), sent by e-mail, post or online.
3. On request: provide further documents, including a personally signed power of attorney, and a written explanation of the delay, cancellation or denied boarding.
4. Stay in touch: answer e-mails and enquiries “immediately or at the latest within 14 calendar days” (section 5b.5).
5. Payout: ClaimFlights deducts its fee and transfers the rest to your bank account.

If the airline pays you directly, ClaimFlights invoices you at the agreed amount (section 3(6)). You can withdraw within 14 days, but if the service has already started you pay “a reasonable amount” for it.

Payment

The homepage says compensation is “transferred directly to your bank account”. EU customers are paid by SEPA transfer free of charge; non-EU customers – on our reading, that includes UK customers – pay a flat €20. A standard payout timeframe is not stated.

Trustpilot

On 10 November 2026, Trustpilot’s profile for claimflights.com (“Claim Flights – Flight Compensation Service”) showed a TrustScore of 4.0 from 503 reviews. Trustpilot does not verify reviews.

Pros and cons

Who it suits

ClaimFlights may suit cost-conscious passengers who want a claim company but expect the airline to resist, since the fee does not rise with court action. UK customers should factor in the €20 transfer fee and confirm the current fee, as the published pages are several years old. Or claim yourself and keep 100%.

What you keep on a €600 or £520 claim

Per passenger, for a successful claim on a long-distance flight (the top compensation band).

€420 is ClaimFlights’ own worked figure on a €600 claim. For £520 we added 20% VAT, the rate its terms give for UK customers.

For comparison: if you claim yourself you keep the full €600 or £520. See every provider side by side in claim companies compared.

Further reading

• Claim companies compared: fees, VAT and what you keep
• How to claim compensation yourself, free
• AirHelp review (our affiliate partner)
• All claim company reviews

ClaimFlights: frequently asked questions

How much does ClaimFlights charge?

25% of the compensation plus VAT. Its terms give 19% VAT, or 20% for UK customers. Its fee page says there is no upcharge for legal action and no hidden cost, admin fee or wire fee.

Who is behind ClaimFlights?

Claim Flights GmbH, registered in Bonn, Germany (HRB 21397). Its imprint says it is a registered debt collection agency under the German Legal Services Act.

Does ClaimFlights charge for international transfers?

Its terms say EU customers are paid by SEPA bank transfer at no additional cost, while non-EU customers pay a flat €20 international transfer fee.

What if the airline pays me directly?

Its terms say ClaimFlights will invoice you for its services at the agreed amount.

Sources

1. ClaimFlights – fee comparison (August 2021) – Claim Flights GmbH
2. ClaimFlights – terms and conditions – Claim Flights GmbH
3. ClaimFlights – imprint – Claim Flights GmbH
4. ClaimFlights – homepage (UK) – Claim Flights GmbH
5. Trustpilot – claimflights.com – Trustpilot

We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.