Our affiliation, up front: EU261 Flight Delay is an affiliate partner of AirHelp, a competitor of ClaimCompass. If you start a claim with AirHelp through our links and it succeeds, AirHelp pays us a commission. ClaimCompass is now part of AirHelp – see “Our relationship” below. We do not score or rate companies: this review sets out facts from ClaimCompass’s own website, checked on 10 November 2026. Details: affiliate disclosure · editorial policy.
In short: AirHelp acquired ClaimCompass; the deal was announced on 8 December 2024 with undisclosed terms. On 10 November 2026 the claimcompass.eu website redirected to airhelp.com, and AirHelp’s ClaimCompass page says AirHelp handles all new claims. Open ClaimCompass claims were to be completed in full. A new claim today is an AirHelp claim at 35% including VAT (50% with legal action). Because AirHelp is our affiliate partner, we have an indirect interest – see “Our relationship” below.
Key facts
| Status | claimcompass.eu redirects to airhelp.com (checked 10 November 2026) |
|---|---|
| Ownership | Acquired by AirHelp; announced 8 December 2024, terms undisclosed (ClaimCompass press release) |
| New claims | Handled by AirHelp (AirHelp’s ClaimCompass page) |
| Existing claims | Completed in full, according to the 2024 announcement; claimants are asked to e-mail ClaimCompass support |
| Founded | 2015, in Bulgaria, by Tanya Mitkova, Alexander Sumin and Velizar Shulev (press release) |
| Legal entity today | No longer published – the website redirects |
| Fee today | AirHelp’s: 35% incl. VAT, +15% if legal action is needed |
Checked on 10 November 2026 on ClaimCompass’s own pages (see Sources). Companies change their fees and terms; confirm the current figures before you sign.
What happened to ClaimCompass
ClaimCompass was co-founded in 2015 by Tanya Mitkova, Alexander Sumin and Velizar Shulev, according to the announcement of its sale, and was based in Bulgaria. It helped passengers claim compensation under EU Regulation 261/2004 on a no-win, no-fee basis.
A press release dated 8 December 2024, issued with ClaimCompass’s chief executive as contact, announced that AirHelp had acquired ClaimCompass. The terms of the transaction were not disclosed. The release said active claims would be completed in full, that customers could contact ClaimCompass support by e-mail with questions, and that new claims would go directly to AirHelp. It quoted ClaimCompass describing AirHelp as “the right partner to continue the work of enforcing EU Regulation 261/2004”.
We checked the current position on 10 November 2026:
- Every claimcompass.eu address we tried – the homepage and the old English and pricing paths – returned a permanent (301) redirect to airhelp.com.
- AirHelp publishes a ClaimCompass page saying that ClaimCompass has joined forces with AirHelp and that AirHelp will handle all new claims. It asks people who already filed a claim through ClaimCompass to contact the team by e-mail.
- ClaimCompass’s own terms, price list and company details are no longer online, so we cannot state its former legal entity or fees from its own pages.
If you have an open ClaimCompass claim
According to the 2024 announcement, active claims were to be completed in full. If you are still waiting:
- Find your ClaimCompass claim reference and the e-mails you received when you signed up.
- Contact the support address given on AirHelp’s ClaimCompass page, quoting your reference, and ask who now holds your claim and on what terms.
- If the airline contacts or pays you directly, tell the claim handler before you accept anything – most claim agreements require this.
- Check your limitation period. Time limits are set by national law and vary by country (for example six years in England and Wales and five years in Scotland). Our time limits guide explains them.
If you want to make a new claim
A new claim started through the former ClaimCompass website is an AirHelp claim. AirHelp’s published fees (its UK fees page) are 35% including VAT on a successful claim, plus 15% including VAT if legal action is needed (50% in total), with nothing to pay if the claim fails. On a €600 claim you keep €390 (€300 after legal action); on £520, £338 (£260). Our AirHelp review covers its process, and claim companies compared sets AirHelp’s fee against other providers – several of which charge less.
You do not have to use a claim company at all. Airlines must handle claims from passengers directly, and our guide on how to claim yourself walks through every step, with free letter templates.
Trustpilot
On 10 November 2026, the Trustpilot profile for claimcompass.eu was still online and showed a TrustScore of 4.5 from 2,779 reviews; the most recent review was dated 18 February 2026. The profile does not mention the acquisition. Those reviews mostly describe ClaimCompass’s service before it became part of AirHelp, so they tell you little about how a new claim will be handled today. Trustpilot does not verify reviews.
What this means: points for and against
For
- Open claims were to be completed in full (2024 announcement)
- New claims are handled by AirHelp, which publishes its fees
- No fee if a claim fails
Against
- ClaimCompass no longer operates as an independent alternative
- Its old terms and fees are no longer published
- Its Trustpilot reviews reflect the service before the acquisition
Who this page is for
This page is for passengers who remember ClaimCompass, have an open claim with it, or found it in search results. If you want an independent alternative to AirHelp, see the other companies in our claim company reviews; if you want AirHelp, read our AirHelp review first.
What you keep on a €600 or £520 claim
Per passenger, for a successful claim on a long-distance flight (the top compensation band).
| Scenario | You keep of €600 | You keep of £520 |
|---|---|---|
| New claim – AirHelp standard (35%) | €390 | £338 |
| New claim – AirHelp with legal action (50%) | €300 | £260 |
ClaimCompass’s own price list is no longer online, so we cannot show its former fee.
For comparison: if you claim yourself you keep the full €600 or £520. See every provider side by side in claim companies compared.
Our relationship
We are an AirHelp affiliate. ClaimCompass is now part of AirHelp, and new claims made through the former ClaimCompass website are handled by AirHelp. If you start an AirHelp claim through one of our links, AirHelp may pay us a commission. We have no separate commercial relationship with ClaimCompass.
Further reading
- Claim companies compared: fees, VAT and what you keep
- How to claim compensation yourself, free
- AirHelp review (our affiliate partner)
- All claim company reviews
ClaimCompass: frequently asked questions
Does ClaimCompass still exist?
Not as a separate service. AirHelp acquired ClaimCompass (announced on 8 December 2024), and on 10 November 2026 the claimcompass.eu website redirected to airhelp.com. AirHelp’s ClaimCompass page says AirHelp now handles all new claims.
I have an open ClaimCompass claim – what happens to it?
The December 2024 announcement said active claims would be completed in full and that customers could contact ClaimCompass support by e-mail. AirHelp’s ClaimCompass page also asks people who already claimed through ClaimCompass to e-mail the team. Keep your claim reference to hand.
What does a new claim through the old ClaimCompass site cost?
It becomes an AirHelp claim, so AirHelp’s fees apply: 35% including VAT, or 50% in total if legal action is needed, and nothing if the claim fails.
Why does this site have a ClaimCompass page if it is part of AirHelp?
People still search for ClaimCompass and its reviews. We explain what happened and, because ClaimCompass is now part of AirHelp – our affiliate partner – we disclose that connection clearly.
Sources
- AirHelp acquires ClaimCompass (press release, 8 December 2024) – MarketersMEDIA Newswire
- ClaimCompass page on AirHelp – AirHelp
- AirHelp – our fees – AirHelp
- Trustpilot – claimcompass.eu – Trustpilot
We check every rule against the sources above. Spotted an error? Tell us – see our editorial policy.